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November 2023 by James Saucedo
I had a bad experience, I had my device unlocked and the lady who helped me (I didn't know her name) didn't even check it, she just told me that it didn't comply with the unlocking policy and that if I wanted I had to activate it for another 6 months with them Otherwise it wouldn't work....When I got home I tried it myself and surprise, my device was unlocked and I can now use it in any company.Points minus METRO... at least I no longer go near your points of sale...
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October 2023 by Eric S Perez
Oh yeah we got our new phones there and loved them ever since so yeah do I recommend this place oh of course ok and yeah the staff was very helpful and we left there with smiles on our face...
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July 2023 by L P
Never answer the phone
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April 2023 by Melissa Simpson
Good service
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April 2023 by Ampara Shells
Good customer service and decent phone selections but the prices for accessories is way to high compared to online prices.
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October 2021 by Sindy Fisher
Si llama a la tienda no le van a contestar! I kept calling this branch for a window of three hours and it kept ringing and ringing, I thought they were very easy but when I walked into the store there were three representatives talking to each other and no customers in the store, I told them that I had been calling for the last three hours and their response was “oh yeah the phone is not working” Well, I got my issue resolved but while waiting I noticed that the phone was disconnected, really?!
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June 2021 by Nate & Sindy Fisher
Si llama a la tienda no le van a contestar! I kept calling this branch for a window of three hours and it kept ringing and ringing, I thought they were very easy but when I walked into the store there were three representatives talking to each other and no customers in the store, I told them that I had been calling for the last three hours and their response was “oh yeah the phone is not working” Well, I got my issue resolved but while waiting I noticed that the phone was disconnected, really?!
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March 2021 by Nathan Bluhm
Dear customers, this location will be closing at 5pm until the 21st of march. After the 21st we will be closing at 8 and back to normal hours.
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November 2020 by Nancy Hayssen
Amazing! This place has the best deal on phone service. I took a family friend to buy and get service on a phone here and it's one of the cheapest plans I've seen. I thought the reception would be faulty around Sonoma County but it's not - it's just as good as higher priced plans! The phone works great, the customer service people in here are all helpful and nice. Almost all are all bilingual Spanish/English. The plan is around $50 and includes Unlimited calls/text in the United States and Mexico. Plus unlimited data in the US. It's month to month. Very pleased!
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March 2020 by Tommy C.
Highly DISAPPOINTED and Dissatisfied with this store. Went in to switch over to METRO and port in 3 numbers with them and the Manager was a complete JACKASS. The girl that was helping me was new and didn't know exactly what she was doing but that was alright with me because she was nice. And helped me get done what I needed done even though it took some time because she was new. But the stupid jackass for the store manager was a moody p***** ABSOLUTELY nothing but rude not only to me but to all of his employees. I'm just letting you know that I am giving your store a big thumbs down and hope you rot in hell you piece of s**** F*** you!!!
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August 2019 by Sylvia D.
The service is great when you're buying phone as soon as you make your purchase it's all over they don't know anything and seem to be bothered. Not very friendly... I walked in the door I don't see no Smiles
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May 2019 by Irma valencia
(Translated by Google) Melissa transferred my information to the new cel. Very friendly and fast service. Thank you.
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March 2019 by Randy Z.
Guys are so cool and smart they help you out like family get you what you want no up sell the mananger is nice gal helps alot. I would rate 10 gave me the best phone for the price i wanted to pay love them as a contractor many years i treat my customers like gold thats what they do also santa rosa store main they suck if you have a little scrach on phone that died wont take it back rhe big manager comes from the back sleeping he will tell you no good if been with metro fir since they started in san bruno ca my plan is 56 minth for 2 phones thats it no over go to windsor not healdsburg they are stupied no help got young girls dont know what they are doing so windsor is the top after stop by castinitas. great food and if tou like meat steak t bine 499 pound thick fresh all the meat and se foos is so fresh nice people to owner is cool to
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March 2019 by Sharon F.
Great location, great manager (thanks Bruce for always being awesome!), friendly and helpful staff.
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November 2018 by Leonardo Moretti
Good service!
