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October 2023 by Mike Taboryski
This place is amazing. The staff has always been friendly and helpful every time I visit. I would make this a first stop before for outdoor gear.
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October 2023 by robbleduke
The bike shop here is LEGIT, Chris B just tuned my bike and it feels like NEW again. I've also had great experiences w/ the rest of the staff here, Colin esp. The rest of the basement store is very nice as well, I've forgot all about REI since discovering this place.
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October 2023 by Francesca Vercellone
This store was very clean, had a lot of inventory, and options compared to the Novato location. Layout and flow of store was great as well. Huge "garage sale or thrift" area. Jaden, Blake, and Kyra were helpful and fun. Overall good vibes at this location. I'm definitely returning again!!
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October 2023 by bruce mcquiston
My recent experience with the Bicycle service shop was exceptional. I have been mountain biking for 40 years and normally do my own service work. When encountering a technical problem with my Ibis Oso (e-bike) Chris was relentless in tracing down the issue. Bravo!
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October 2023 by Kelly Wattell
Sports Basement Santa Rosa is a fantastic store! The bike shop offers high quality service for reasonable prices. Chris the mechanic is very knowledgeable and has fine tuned my bike. He recently did a break bleed and drivetrain adjustment. He corrected a few mistakes from the shop where I had purchased the bike. Chris knows bikes! I will be returning to Sports Basement for my regular bike services from now on. Thanks!!
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August 2023 by Jesiah Mooneyhan
Colin at the bike shop has been an outstanding customer service representative. Waaaaay better than his own manager, he should be given a raise. He understood that I live very far away and did all he could to get a work vehicle back the same day. He gave me the best choices on upgrades and cleaners to equip my bike, as I can't service the bike conveniently. I remember him from when I bought the bike and his attention to detail, he makes me want to come back. Other things about management are not great and could do with some relaxing, but he is the stronger reason for my business.
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August 2023 by Jennifer Hopley
I have shopped at this particular Sports Basement multiple times over the years and every time is a wonderful experience. The customer service is genuine and knowledgeable which is appreciated when trying to locate specific items or find the right fit in the shoe department.
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August 2023 by Carolina Zuluaga
I had an amazing shopping experience! I live in Florida, I ordered online and it arrived in the expected time and for size reasons I had to make an exchange and it was the best service I have ever received from an online store.It was without exaggeration the best service I have ever received from an online store!Keep it up, you're doing great!
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August 2023 by Kathleen McLeod
Once again, Blake was amazing! I shop often and am always so pleased when Blake is working! He makes the shopping experience so fun and provides great customer service! Give that man a raise! Or, at least give him some popcorn!
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August 2023 by Stan Walker
Martin Pang at tour Santa Rosa store is awesome. He encouraged us to check out this amazing store and we were impressed. Huge inventory linked with great, friendly people will keep us coming back!!!
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August 2023 by Jessica Flynn
Clayton helped pick out and put new gravel tires on my bike. He was knowledgeable, quick and efficient. Even when they were obviously busy. Thanks!
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June 2023 by Danielle M.
I swear this location has the best employees of any Sports Basement store I've ever shopped at. I moved to Sonoma County recently and have been to this store a couple times in the past week and had two really great experiences with incredibly helpful employees. I wanted to exchange a pair of running shoes the other day and couldn't find the ones I came in looking for. I mentioned this to the kind gentleman at the register and that I would just take store credit instead and he went out of his way to ask which shoes I was looking for and reached out to another employee to help me find them. I left with exactly what I needed!
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June 2023 by Kyle Seebohm
Sports Basement and the Santa Rosa location specifically are the exact type of small business we need more of these days. Great service, value, selection for all your sporting goods / outdoor needs
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June 2023 by Erwin B.
Good thing they have here in Santa Rosa. Lots of parking. There's a public restroom but please keep it clean. (Leave No Trace). Many items are moderate in price. They have a nice spot to try the shoes it feels like more relaxing. Nobody will push you to buy if you don't like it. The staff are friendly and always willing to help. And anything you buy some of it goes directly to a Charity. That's Nice!
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June 2023 by Samantha Phillips
While I've only had amazing experiences shopping here, I did come in today for a more specific purchase of a backpacking pack. Given the current sale, and the specific needs I was looking for in pack, the Sales Rep Peyton was fantastic at helping me find the right one. He helped me understand the sale and also with placing an order to have it shipped to the store. He made the purchase enjoyable and I left feeling confident in what I was buying. Thank you so much!
