June 2023 by Shannon C.
I have never been talked to so rudely while pursuing a service! The older-short haired lady at the front desk today was awful and should not be in customer service!!!
May 2023 by Patty Goodwin
I can not say enough good things about the UPS Store on Mendocino. Amy has been helping me this past year with shipping to my son in school. She is so helpful and cares about her customers. I am grateful for the help she has given me.
February 2023 by Julie M.
I come here to return all my Amazon packages. The staff is quick, friendly and efficient.
December 2022 by Angelina Llopis
I have to praise Amy who works there. There were 2 people in front of me and someone on the phone. She helped them with such warmth and kindness. It makes me want to make this my usual UPS stop. What a lovely experience at a UPS store!
November 2022 by Caesar Gonzalez
Amy was extremely rude to the customer before me and then to my wife. She really really needs a course on Customer service.
October 2022 by Lacey O.
By far the worse experience and I have ever encountered at this store from the "store owner". He tries to charge for already paid boxes and claims they are not "UPS". Pretty sure it says UPS store on the sign out front. I have dropped off a few packages here with no issues and very helpful associates. This rude and seriously egotistical "manager owner" stated they couldn't provide a box when Samsung returned clearly stated on the phone and in email the UPS store would provide one, he claimed I needed to buy one. I've sent out phones from this location before and didn't have pay for the box. He then starts to to argue about how they are not "UPS" but a franchise store but not UPS and if I wanted a box to ship it then I would need to go to the hub... I reiterate his statement 3 times to make sure I understand he was telling me his store "the UPS store" was not UPS and could not provide a box. After this guy Craig had made those statement, I was even going to pay for the box. He started to be smirk and said I could get the box somewhere else and slammed my $2500 phone on the counter, giving it back to me. I am not a person to get flustered over these things but just because you're a manager does not give you a right to belittle people or try to rip people off by charging for items that are already paid for by the returning company.
October 2022 by Patrick
Poor customer service, shorter older lady with tattoos behind the counter jumps to conclusions about things and is a control freak.To start - she wrongly assumed that I was shipping something for a business andWhen I walked in she asked if I had ashipping label, I said “yes “to which she said“and you want to ship this?I said yesHer- “you will pay for shipping twice then”This was confusing because normally when I go in they just ask for address.So now I have to figure out through a series of questions why i will be paying twice. Because there was no clear explanation (Does she know I’m talking about an unprinted eBay label I thought to myself)This is where she was unwilling to try to understand what my plan was.(or maybe it was on purpose)When I tried to tell her that inputting the tracking number into eBay would zero out the automatic label she said “I don’t know anything about eBay”(Shouldn’t be telling customers they will get charged twice if you don’t know what there doing…)After I flushed out the communication problem that she was unwilling to even try to understand. I mentioned that I was sorry for the miscommunicationTo which she says“that’s ok for your first time in the store”I then explained that I don’t use eBay labels because I didn’t know the exact weight -To which she said ups would cover the difference if it weighed more then automatic label - yaaaa riiiiiiiiiiiiiiiiightI have 300 transactions and never had a problem shipping anything. And I’ve never been charged twice.I went in there in a good mood thinking it was going to be a pleasant simple transaction where I give address pay and leave. But it turned into a big confusing messTakeawaysUnfriendlyBossyNo attempt at problem solvingAnswering questions with vague questionsGood luck ?
August 2022 by Amanda Marie
The employee working was so awesome. He was able the help everyone in the store as well as offer my bf good advice. He helped get a special present sent out and check to make sure it will be there in time. Thank you!
May 2022 by Chris Martinez
Had to ship a package 30 min till closing, Gregg helped me get it done with time to spare..Completely awesome!!
April 2022 by Myke M.
There aren't a lot of options up here, but luckily this is a quality ups location. I've been here a few times now, including right when they open and right when they are about to close. Both times, despite being "those people" waiting at the door or trying to sneak in before it's closed, the staff was very friendly and helpful. I find it a little silly they charged me for tape to close a small box, and another time handed tape to someone for free. I'm hoping in the future everyone would get the free option since it's decimal dust for ups price wise, but goes a long way for quality customer service perception. Good spot.
April 2022 by Kevin W.
This store closes at 5pm. I arrived at 4:55 carrying a heavy package. As I tried the door a man on the inside locked it. I said, I thought you closed at 5. Another employee screams we're closed. I understand when you are tired and want to go home but it seemed a bit harsh. This is the store that I would normally go to, however, there are other UPS stores in town...thankfully.
April 2022 by Karen F.
Very friendly staff. Very dependable service. They have great greeting cards, and other supplies. Would recommend.
March 2022 by Jaclyn Pearson
First time in this store and it's probably the best shipping experience (UPS or otherwise) that I've ever had. The woman who helped me - Amy - was so dang pleasant, informative, fast, and polite. The customer service industry needs more people like Amy.Also it helps that their envelope prices we're half the cost of Walgreens. Will forever come back to this store to ship anything in the future.
March 2022 by Robin M.
Always friendly and don't wait I. Line for very long. Customer service is good. Color copier is nice to have so close to home.
October 2021 by Jim L.
I've been going here for years. Although it can get very busy at times, and waiting is never fun, the people who work here are always so helpful and pleasant. I really appreciate that. The young woman who helped me this afternoon (10/23/21 @ 1:20) was no exception. Just such a pleasure to have competent and nice people to deal with.
