-
March 2024 by Joy V.
Worst customer service ever. Different information given by different people answering the phone. Total attitude from a woman calling herself the pharmacist, with that attitude you should probably find a different line of work . I've had prescriptions saying they were is process for up to 4 days at a time. I actually had to call to get them filled and out of process numerous times. These people basically don't like their jobs and could care less about their customers. Find a different pharmacy if you want anything resembling quality customer service..
-
February 2024 by Gloria T.
If I could give zero stars that would be too many. I'm quitting this Pharmacy. I don't go often but each time is ridiculous with wait times. Many customers end up having to wait longer for their prescriptions after being served at the counter thinking their prescription was ready. Today, I arrived at 9:40a.m. and it wasn't open yet even though posted hours start at 9am. The Pharmacist did not arrive so they couldn't open. There were many customers waiting and the manager never came over to give an update. So after waiting for about 10 minutes I left only to have to come back in the afternoon to a long line. I won't be coming back. It used to be so convenient when it was a 24 hour pharmacy. Seriously terrible service each and every time. The pharmacist not arriving is the last straw for me. Stay away from this location if you can!
-
February 2024 by Sally Vasquez
Well all I can say is they got an amazing manager Jose!! He was so helpful with everything I needed he knows his products and he let me use the bathroom!!
-
January 2024 by Maria Calderon
This pharmacy has gone downhill. Wouldn’t recommend getting your medications at this location. The staff is not doing their job properly and just try and rush you out. I had picked up a medication that I take once a week. The medication has enough doses for a month. I had only received the medication for a month worth. The pharmacy is trying to say I received 3 months worth. Never have I received 3 months worth of that medication since I started taking that medication. I have always only received 1 month’s worth. I asked them to check their surveillance camera’s. The person I spoke to on the phone refused to do so and said I was “accusing them”. All I was telling them was that I never received 3 months worth of medication. The staff needs to do better and stop falsifying information on their system even if they have a lot of work to do. I am positive of what I received, therefore, I even asked them to check their cameras. Another thing they can do is check their INVENTORY. Unless one of them is doing shady stuff on the side. Also, their drive through is always out of service. This pharmacy is going downhill, it is understaffed and always messing up. I have been using this pharmacy for several years and it just gets worse every year. Most of the times they are “out of stock”. Will look for a new pharmacy!
-
September 2023 by Pat Carlson
If I could give this pharmacy a negative rating, I would. I waited on hold for AN HOUR AND A HALF to find out whether they had received a doctor's prescription for an upcoming surgical procedure. My doctor's email said that he had sent the prescription two days prior to the day that I called. When I finally spoke to someone at this Walgreens, they could not find the prescription. When I asked for help on alternative ways to ensure that they received the prescription so that I don't make an unnecessary trip to the pharmacy, the man answering the phone said that he was busy and put me back on hold. It was an unbelievable experience. I decided to not wait for him to pick up the phone again. This pharmacy is obviously understaffed, and the staff hired obviously don't care about their customers.
-
September 2023 by T A
Good luck when needing to use there bathroom. The lady that worked there told me I wasn’t able to use the bathroom. It is not open to the public. It is only for employees. So if your a doordash driver and needing to use the Bathroom. They will not let you use the bathroom. They will tell you to go to Burger King or Starbucks.
-
September 2023 by Johana
5/16/23 Wow, nothing has changed with this Pharmacy from a year ago. Had to use this pharmacy (regrettably). Pharmacist w/an accent is extremely rude. First response after asking for a time frame is “I’m not going to argue with you”. They need better people to work in the pharmacy. I definitely won’t be back. CVS treats customers much better!If zero stars was an option, that is definitely what the pharmacy deserves. Wait times are ridiculous, very unprofessional and I will definitely not be returning.
-
August 2023 by BadLuck FPV “Stevie”
The only Walgreens that I've ever called that has treated me like a drug seeker for asking if they had my dosage of Adderall in stock before I had my prescription transferred over. Even though they were able to look up IN THEIR FILES that I have a prescription for this drug.They told me that they can't disclose what's in their Rx stock and that it's "walgreens policy."You are the only Walgreens that I've ever called that has refuse to answer this VERY simple question.Today you made me feel like slime.
-
August 2023 by Susan Peters
Forty eight minutes on hold for the pharmacy, only to be disconnected. Called store manager and was placed on another 10 minute hold. Was then transferred to a phone that rang unanswered for 30 rings. This is no exaggeration! Will be changing pharmacy tomorrow!
-
July 2023 by Katie Ortiz
DO NOT get your prescriptions filled at this Walgreens. The pharmacist (Allison) was extremely rude and impatient from the get-go. Additionally, despite the doctor calling in the prescription 2 days prior, she didn’t have enough Amoxicillin in stock, refused to help us check stock at another branch (“you’ll just have to drive and check”), and would not accept our insurance card so we had to pay out of pocket. We went to the Walgreens on Marlow Rd to fill the remaining prescription and had great service and no issues with our insurance card. We all have bad days, but this pharmacist was completely unhelpful and unprofessional.
-
April 2023 by Chris Vegoe
Tried Walgreens, not regulars. I have been the only person in the drive thru for the last 20 min and have rang the call button every 10min and have been told to wait without even being able to respond. Horrible customer service, We will leave and transfer prescriptions elsewhere.
-
March 2023 by Voly Trader
Always super long lines, overwhelmed staff, long wait time on phons, dropped calls, forgotten calls, and a hassle to get a prescription filled here. I am so happy that Amazon is getting into the pharmacy business because the lakes of Walgreens really shouldn’t exist anymore.
-
March 2023 by Daniel Evets
Always super long lines, overwhelmed staff, long wait time on phons, dropped calls, forgotten calls, and a hassle to get a prescription filled here. I am so happy that Amazon is getting into the pharmacy business because the lakes of Walgreens really shouldn’t exist anymore.
-
March 2023 by Etrea Bauer
This black girl, that looks like 30 thought I was telling and was yelling at me... She is one of the workers I didn't get her name. But she thought she was doing something. I wish this Walgreens was good but it's not.. the workers there need to be FIRED
-
February 2023 by Michel Stong
I attempted to use a chain pharmacy rather than a local pharmacy because of my travel schedule and because I need a pharmacy that is open on Sundays. I attempted to use Walgreens pharmacy on Sonoma Highway in Santa Rosa. My advice- is DO NOT even attempt to use this pharmacy or the app that they provide. I have spent four days trying to get prescriptions that are not controlled substances, are important to my physical health. The situation is still not resolved after four attempts of communication between my doctor and this said pharmacist. Healthcare providers are so understaffed at this time and for a pharmacy not to be able to function, and do it due diligence has the potential to harm the community. My next attempt at a corporate pharmacy is CVS. Do not under any circumstances use Walgreens pharmacies.
