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March 2024 by Maya P.
I've been a long term customer and have never had a problem with any of the staff until recently when I believe she's in management of some type her names Olga ( I seen name tag) started harassing customers to whom she believed were stealing or about to steal. I was there while she physically put hands on a woman who looked homeless ( she is indeed homeless) because she didn't want them in the store. I will not be going back to that Walgreens anymore if she continues to work there. She's also told me to hurry up and get out while I'm shopping for myself and family. For no reason. The store wasn't closing or anything. I told one of the other workers this they agreed it was wrong. She is a menace to that store and will be that stores downfall. Time to hire better managers period. Find someone who's full of customer service and treats fellow employees like your supposed to not disrespectfully.
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December 2023 by Jillian A.
I can appreciate this location , the staff is helpful , although they were under staffed which is one reason why i can appreciate . I can see that when there are only a few people , sometimes only 2 working , that it is a challenging position to not only serve people but keep the place tidy and shelves stocked . I had some photos printed out and i feel like i was over charged for some duplicates that i didn't ask for but the photo copy wasn't working and they took time to fix it and were persistent on doing so .. The store was rather messy but that was because customers can be so careless and oblivious to the merch they look through which does make it hard for any employee to keep up with . I appreciate the fact that we have a Walgreens that stays open later than most . More often than not they have what i need and the staff aims to please .
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December 2023 by Eva B.
Went to their photo counter to drop off 2 disposable film cameras. Called a few weeks later since I never got a call back and they said they didn't have anything on file for me. I had the receipts they give you when you drop something off. They lost my birthday film and then erased my information from their computer. Don't waste your time going here they are a mess and never have enough staff on hand.
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October 2023 by John H.
Waited on hold for three hours with only one caller in front of me then they closed. Never got to talking to anybody at the pharmacy.
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October 2023 by B T
The worst customer service EVER. A lot of the workers are rude, not helpful and avoid "help needed in ailse 2, or photo dept, etc" I asked one employee a question today and she said she couldn't help me. I said I've already asked 3 people, she told me to go ask a 4th person. WTH. Apparently their is NO Management or accountability going on in that store. Rediculous!!!
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September 2023 by Nathan Fisher
Worst pharmacy ever! I called in advance to make sure that they had filled the right amount of pills so I don’t waste my time like the other last eight times GETTING IT WRONG and just waiting around!! They had told me it was the correct amount and that I could pick it up whenever (WRONG), instead of 105 they tried to give me 75 again like the last eight or nine times! This was 8/16/23 around 2:30pm. Manager told me that if this keeps happening then why are you still coming here sir (Unbelievable)!! I felt like saying well I’m disabled and live right around the corner but didn’t! She threatened to call the cops if I didn’t move so YEAH I moved and will not be coming back to this hell hole of a place!! Disgusting rude people that can’t read prescriptions instructions!
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August 2023 by Mariana Rivarola
I will never come to this store again! A lady need help to comunícate in Spanish and none of both cashier could help her so I had to translate for her. And…. I went to deposit cash to Chime (my son needs urgent money) and they asked for a card or barcode? (not virtual or Apple Pay) that’s not explained on Chime app!
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July 2023 by NorCal SteelSlanger
This Walgreens is terrible. The pharmacy has some of the rudest people I have ever dealt with. They're also extremely incompetent as they can even stop calling, emailing, and texting about a refill I never asked for and told several times I didn't want. I would suggest just going somewhere else as dealing with this store is a headache
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July 2023 by Stacy Cardinale
I literally was just in the store buying makeup and sunglasses. A young Hispanic gal was trying to help me. Her manager, Tomine, started to loudly tell her to give the "hand held" to someone else if she wasn't going to use it asap. There were others in line. Very rude!! There is a time and place!!
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July 2023 by Robert A.
Sunday night at nearly 10pm and there are 10+ people in line with one cashier. The manager was walking the isle. Why couldn't she help at the register? I'd come back but it just needs deliberate management.
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June 2023 by Aqha R.
takes forever to get service in the pharmacy. I have been to some GREAT Walgreens but this one is sadly not one of them.
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May 2023 by Mahrya M.
Terrible customer service. Very unhelpful and only one cashier at a time leading to long lines. Pharmacy is rude and you have to wait almost an hour to speak with anyone over the phone.
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May 2023 by Jordan Silva
Each month after picking up my rx, I tell myself I will look for another pharmacy. There are fixes for the issues at hand. A larger staff, elimination of the drive through until more employees are hired and a separate line/window for vaccination appointments. There have been times where I've waited 15-20 minutes while someone is checked in for this. There also seems to be no urgency in moving customers along. My WiFi is also bad on that side of the store so I don't even have my phone to distract from the wait! Employees are mostly nice but IDK how they do that job, I'd be stressed out!
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May 2023 by Judy R.
I wish this Marlow rd Santa Rosa store was more geared towards helping customers, but they are NOT. I heard how awful they were so I called late when there was not a rush of people. Brenda was put out and rude when I called looking for a product that online said they had it. She was sassy and offered no help. I wont be shopping at this crappy store when I can go online without the bad attitude and snappy righteous commentary I received. Shame on you Walgreens. You lost another customer! Boo!
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May 2023 by Saul L.
Don't order through the photos app it'll take an extra 30 minutes. Wish I was aware before placing an order.
