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October 2023 by Annie Whoo
They lost my package and the lady even didn’t offer me a UPS number to call. No responsibility at all.
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May 2023 by Chaitali Saqcena
The pharmacist and rest of the staff are very rude and unhelpful. I am a psychiatric patient and I cannot skip any day without medication, they did not refill my prescription giving me many excuses which were untrue. They did this consecutively for 3 different times! I started paying them out-of-pocket to get one tablet a day. After visiting a different CVS pharmacy I was able to get 3 months supply of my medication without hustle. Their attitude and behavior got me into panic mode.
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February 2023 by James S.
I have found the pharmacists friendly and extremely helpful in dealing with my mom's medications. And the wait times are never overly long.
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January 2023 by Kevin Jung
This location is laughable. They decided they were tired of staying open until 11 pm so they closed 20 minutes early. I thought Google had the wrong time but even their posted time said 11 pm. Luckily it wasn’t an emergency for me but imagine someone had an actual emergency and they couldn’t get medicine because someone hiding in the back was too careless to close on time. A clear lawsuit waiting to happen…
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December 2022 by Ivan Koon
Rude, unhelpful, don't want to do their job as pharmacist for patients. The pharmacist just want to fill orders and wave people away. No communication is preferred. The pharmacist has no idea that she is in customer service business. But she resent having to serve patients. She has bad customer facing attitude, bad work ethics. This kind of people gave pharmacists and reputation. This particular CVS has been known to provide bad services. It jas only grown from bad to worst.
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September 2022 by Kim E.
Do not go to this CVS for a flu or covid booster. I made an appointment for 11 am today, When I arrived 4 other people in line had appointments for same time slot. They said it would be at least an hour wait for the vaccination. Needless to say I left and rescheduled to the Safeway Pharmacy in Los Gatos which is much more organized.
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September 2022 by W Chan
Zero star. I went there this morning to follow up my prescription. Both the staff and the pharmacist (Thao) were rude and loud. Other staff at the pharmacy are not that bad, but these two really dragged down the service quality to the lowest.
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July 2022 by Bert G.
I needed to find a birthday card while on the way to the party. CVS did not let me down. Like Linda B. below, I miss Longs Drugstore, which CVS supplanted in so many locations. But . . . The card selection was good, which is not surprising given the profit margin on cards, and I found was that was fine. There was no line at the checkout register, so I was able to accomplish my mission in no time at all.My experience was four star, for others, perhaps not.
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April 2022 by A I.
I'm giving them 5 stars because of the lovely pharmacist Maria. She was very congenial and went out of her way to apply a pharmacy discount for me on a prescription that was not covered by insurance. She was extremely helpful and took great care of my family!
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April 2022 by Elize A.
Being at any pharmacy can feel overwhelming. However whenever I speak with Don at this pharmacy, he always makes sure that all of my questions are answered. He's very kind over the phone and doesn't make you feel like any question you ask is silly. I appreciate his kind tone and professionalism. I also wanted to say Roshni has helped me for a while now and is very kind and welcoming as well. Thank you!
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November 2021 by Paul S.
Ordered refill - came in 3 days later to pick it up - told would be ready in 20 minutes - didn't need it immediately so I said I'd come back. Came back 4 days later - again told it would be ready in 20 minutes! No matter what, they want you to wait 20 minutes - probably so you'll hang out and buy something else. I don't blame the pharmacy staff - they're nice people. Probably company policy. If you don't like it, tough - go to Walgreens, which is even worse.
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October 2021 by Derek C.
Passive aggressive pharmacist. Extremely rude and condescending. Wasted my time trying to get medication prescribed by my doctor. Terrible place to get medication. Been coming here for 17 years and I will not come here anymore. STAY AWAY!
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August 2021 by Silvius Rus
The pharmacy didn't have my order ready twice in a row. Getting a flu shot took 30 minutes even though I was second in line.
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June 2021 by David H.
Slow service. I waited over 40 mins to get my rx. Still waiting. I've been going here for years and it's going downhill At least the staff is nice!
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May 2021 by Marcia H.
Love this pharmacy. Quick. Friendly. Know me by name. Go out of their way to do what it takes to fill your prescription.