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August 2023 by Trish Tobin
Super disappointed. We’ve been buying our mattresses from Mancini’s for decades and have always thought they were fair. Brought my daughter in to buy her first mattress during a big sale day and the sales person was completely out of touch. Didn’t listen, showed her a $2k mattress, quoted the sticker and wouldn’t budge on price. No one pays list in a mattress shop. I was very clear she was paying for it, not me. We left. The experience was so disheartening I don’t know if i can ever go back.
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August 2023 by Don Marra
I would 100% recommend this Mancini’s location. There was a huge selection of mattresses–more than enough for me to find ones that were comfortable for me. Eric was very helpful and straight to the point with offering me suggestions based on my desires and my budget.
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August 2023 by Mary H.
Eric has been very kind and supportive of our matresse exchange. he is very knowledgeable and helped us to pick the right one for our daughter.
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August 2023 by Chi-Chou Lin
Please never buy a mattress from this store. I bought a high end Beautyrest Queen size mattress 2 month ago and the mattress starts collapsing on one side. I called the store to help, they basically ignore my request for 2 weeks without taking any action, then i called again, they said they can send person for inspection. by the end they told me the inspection results are in spec.... i purchased >5 mattress from Mancinis and all same brands mattress, never had this issue so i am sure its a defective mattress this time but they do not admit.the guy in the store called Richard just loudly yell at me saying he will not do anything besides asking me to spend more money to change to a higher end mattress with paying more money. the store manager Eric ignored my request at beginning and reject to talk to me again since they said they cannot do anything about it. only thing i am asking for is to change to a new one, same brand, same mattress, but i got store sales person yelled and ignored.please do not buy mattress from them, extremely bad customer service.followup ---------District manager Brad called me and sincerely apologize and promise to change a new mattress for me. I am waiting this to happen on Wed 7/5, if this is resolved, i will say it is still recommended to buy from Mancini but do not work with Saratoga store, go to Las Gatos one. If this is resolved, i will change my review from 1 start to 4 star.
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July 2023 by Farshad H.
Purchased our 2nd mattress from Mancini in Saratoga. They always provide a great service and support. Richard Gonzale provided great support without pushing anything. Just facts and very friendly and helpful.
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June 2023 by AMIT GAIKWAD
Thank You Mancini for helping me select the perfect mattress. We wanted to change our mattress after almost a decade and Richard at the Mancini Saratoga store was great in helping us find us the perfect match. His patience and willingness to listen to exactly want we need was much appreciated. Very happy with the professionalism and promptness in addressing our needs. Thank You
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June 2023 by Blue R.
Eric helped me choose a great mattress. Arrived promptly the next day. We're very pleased with the quality and the 10 year warranty. Its the perfect firmness and soft on the top. Going to use it in my guest room and also make sure that we stick with this branch for our future purchases.Thanks Eric!
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June 2023 by Raghunath Vutukuru
We bought the mattress and pillows today at this location today. Richard "RG" was really helpful in this purchase. He educated us on a variety of various types and explained the differences in a professional way. His service is so good that we dropped the idea of visiting other stores and made the purchase right away.
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June 2023 by Nogs O.
This Mancini location is fantastic! Everyone was very nice and helpful! In particular, Eric provided us with so much helpful info about the two beds we were choosing between - his knowledge AND patience with us while we made a final decision was so very appreciated! Thank you, Eric!
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June 2023 by Eileen N
We came in looking for a hybrid bed, and our sales rep, RG, showed us around to test out all of the different brands. RG was very patient, knowledgeable, not pushy, friendly and personable. We appreciate how laid back he was and that he gave us time to think it over. We were also impressed with how quick the delivery process was! Overall a great experience!
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June 2023 by Stevie Nystrom
Richard was extremely helpful. He didn’t pressure us and was honest about pricing and other options that were available. Got a mattress in less than an hour with confidence.
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June 2023 by Laurie Lam
Eric did give us a great price and suggested a super cozy adjustable frame.
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May 2023 by Barton S.
We went here to shop for a split king bed and mattresses. Our sales person, RG, spent a lot of time with us to help us explore the different types of bed frame and mattresses, and the options that were available. We were able to try out different mattresses and the bed frames that provide adjustable positions. We chose the Tempur-Pedic mattresses and got a price comparable to the best that we could find online. We are very happy with our new bed.
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May 2023 by Anand N.
We got our 2nd mattress from Mancini's @ Saratoga. Great place to try out different mattress that can give you the best comfort. We slept on the same mattresses for an hour each on 4 visits. RG and Richard never pushed us to purchase one till the time we both were comfortable. They are very knowledgable and helped us pick the mattress and the right foundation that met our beds height. Needless to say that RG & Richard know the best way to take care of their customers when it comes to getting a good deal. Highly recommend this location for your mattress needs.
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April 2023 by Rich Conlon
I just have to take the time and tell all about the experience I had purchasing a new mattress and bed set from Mancini's in Saratoga. I was pleasantly surprised when the sales man, Eric told me to take my time and try out as many mattresses as I wanted, BUT, he insisted that I spend a minimum of 5 minutes before judging each mattress, explaining that it takes a few minutes for the body to adjust its pressure points every time you lay down and by just laying down and the trying the next one would not result in the best experience. Add to that the absolute lack of pressure in the process. I spent 3+ hours trying different types and comfort levels with either Eric or one of the other great sales people, Richard (RG) taking time to explain the build style and materials used by each firm. As a sales guy myself, I did not expect such a great experience that was only completed with a surprisingly great discount without having to play the 'give me a better price' game, in fact I was downright shocked at the value delivered based on quality and cost. I cannot stress how professional, friendly, funny attitude exuded by the entire team at this store. Now excited to get my delivery and rate their white glove service.
