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February 2024 by Michael Murphy
Friendly staff. Made pickup easy
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February 2024 by --
Love picking up crickets here... SAGE is always a joy to see and chat with. Customer service is amazing♡
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February 2024 by Belmont Shore Chalet
This is a first time experience. We took our dog Ruby to get her hair trimmed this is the before and after pictures. It appears as though maybe Angela the groomer may have used the wrong number on the clippers I’m not absolutely positive but my dog came home with a big chunk of hair missing from the top of her head. My husband picked her up so he really didn’t pay too much attention he said that her hair was pushed up on top so he didn’t really notice maybe she tried to cover it up by combing Ruby’s hair upward on top. I called the next day to complain and I was told that Angela said she didn’t take any hair off the top of my dogs head. I would’ve been OK with her calling me and saying she made a mistake or even when I called I would’ve been OK if she admitted that she made a mistake and asked what can we do to fix it but she literally said she didn’t cut the hair off the top of Rubys head clearly a lie and that says a lot about her character. They did ask me to come in to evaluate what could be done but I’m sure it will only make it worse. I wouldn’t recommend this place at all.
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November 2023 by rob blumberg
Clean good service
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November 2023 by Terri Kirby
Got all I needed for my baby rescues...food and treats...
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September 2023 by Claudette Silver
One star because fish are neglected !My husband bought me a tetra fish from another PetSmart 4 days ago and it had ICK PARASITES. I noticed a few white spots but didn’t think much. 3 days in and my fish is covered in these parasites. I’m so upset because I have 15 other healthy fish that will most likely get this disease if I don’t take care of it quick.I came to this store to buy the super ick cure and decided to walk over to the fish tanks to buy some guppies. As I looked Into the aquariums i noticed many fish had an outbreak of parasites & rot.I approached an employee and told her about the condition of the fish and she said she would remove them.Not sure if these fish get thrown out or they just get separated and treated (which I doubt) because she was putting them in a weird container.I spotted about 10 different aquariums with this parasitic disease. When I was at the register I asked the cashier if the fishies had warranty and she said “yes 14 days with receipt.” I then proceeded to tell her about the parasites and she said many people have been coming in complaining about the same issue.Which means they know about it and they neglect the fish. It’s so sad.Will be calling the PetSmart corp and reporting this. Unacceptable! Life of these poor animals matters.By the way I lifted the lids on the fish tanks and the pipes are visible in the back, they are covered in mold and algae. Also some spider webs.Please educate yourself in fish diseases so the same thing doesn’t happen to you. I’m here spending extra money on fish medicine.
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September 2023 by haley
if i could rate lower, i would tbh. i've been taking my cat to the grooming salon every month since january of this year to get her claws trimmed. last couple times i took her for a claw trimming she's hissed, but whenever it was brought up to me it was brought up in a jokey manner like "yeah she hissed but what can we do about that". i recently booked a bath for my cat at the grooming salon. my cat is only 1 year old and has had two baths (1 at petsmart and 1 at home), so they're nothing really new to her.when i went to drop her off they told me to wait a few minutes just in case she freaked out. i got a call a couple minutes later telling me to come pick her up. she had started growling when they were trimming her ears. i wasn't very surprised about that, but what made me mad was that the attendant told me that that wouldn't have happened if i had been taking her to the salon for a bath every month. i may be a first time pet owner, but even i know that it's unhealthy for a cat to be given a bath every single month. they also told me that they didn't even want to get her wet bc "what if [they] start shampooing her and she freaks out? then she'd have to go home wet". when i said "that's fine she can just dry off at home" they just flat out told me "no we are not shampooing her".i would also like to add that i've trimmed my cats claws myself a few times and did not have a problem with her until after i started taking her to the petsmart grooming salon. it makes me feel like something has happened to her there in the last few months and they're just not being upfront with me on what it was.
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July 2023 by Heather Winchester
Our go to pet store. Employees are always friendly and super helpful. We get everything needed for our dogs, cat, rabbit & lizard.
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July 2023 by Joel Navarro
Everyone is really helpful they have a nice variety of fish
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July 2023 by Michael Finlay
Great customer service. Well stocked
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May 2023 by Florence Johnson
I recommend to go and shop at PetSmart in seal beach California great customer service love it
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May 2023 by Noelle Chesnut
Love this location! The employees are so nice and so knowledgeable. They always have stuff in stock and a big selection. My dog absolutely loves coming to visit!
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May 2023 by Andrea
I love the manager here she is great always helpful
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March 2023 by mr T.
--Grooming Department -- If your dog is any special needs. My dog was anxious and peed a couple times when meeting staff. They'll kick them out!
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February 2023 by Rosemary Hernandez
Grooming does an excellent job on my dogs. They have a good amount of stylists. This helps to get an appointment.