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December 2023 by Ro Isabilty
My recent visit to the UPS store in Sebastopol was fantastic, all thanks to Savannah! Her customer service is truly exceptional, and I can't recommend her enough. I stopped by a few days ago to make some copies, and she was incredibly helpful. A+ experience all the way!
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October 2023 by Ty White
Went to return an Amazon package but was sent back to my house a few days later and had to go somewhere else to make my return. Now I'll never go back
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June 2023 by David B.
Leaves much to be desired. First, they should install a sign out front. Even though this is on the main street through town, it's hard to find unless know the address. Second, they had only one person working there at 4:00 in the afternoon. Third, everything seems a bit off. It's like they just moved in and haven't decorated the place. Kinda like the copy shop in Better Call Saul or the movie Napoleon Dynamite.One thing that blew my mind was the advice offered by the clerk to the person in front of me. She was shipping a parcel internationally. The clerk asked what the value was, the customer said what it was, and she replied "Let's just write $20; otherwise they are gonna charge a lot for import duties."Nice. While IANAL, I'm pretty sure that it is illegal for anyone to undervalue a shipment in order to avoid duties
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May 2023 by Teresa Head-Gordon
Refused to take passport photo unless I put my hair behind my ears. Showed inept clerk my current passport photo which obviously did not have this requirement nor that anything from the state department website said this was a requirement. Refused me anyhow because she now was going to insist she was right
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March 2023 by Stever C.
Great people, fair prices, good location. Unfortunately when I needed directions to their new address the man who answered the phone was curt and argumentative. Must have been a bad day.
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February 2023 by Ulrich Boegli
Nice new location and more spacious than the old one. Staff are always helpful and Kassidy in particular was great in getting my request handled quickly.
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February 2023 by Isabel Murphy
Kassidy was super helpful and friendly when I had a more complicated order situation that I needed help with and I’m so glad for it!
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February 2023 by Ray Alite
New location, new team? The woman who helped me today (Kelly) seemed very spacey, moved slow & was extremely unskilled with a tape gun. Our company has a business account for billing with UPS, but despite asking first, was told at the very end that they don't accept account numbers because they're a franchise location. . . . . I asked for something to be taped a specific way, she completely ignored that request. Instead she applied an excessive amount of tape elsewhere, which was barely adhered to the box because it was bunched so badly. She then flipped the box upside-down, despite all the fragile orientation arrows & perishable warnings on the box. There were 6 or 7 workers in there, but only one manning the counter while a lined formed... Plenty of good people looking for work out there, hire until you got the right team in place.
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January 2023 by Greg F.
First time in the store was to use a notary. They called in sick. I was told nothing else. 2nd attempt and now I have to make an appointment. Why was I not told this the first time. There wont be a third time. I'll gladly pay more to use someone else!
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January 2023 by Ray Bol
New location, new team? The woman who helped me today (Kelly) seemed very spacey, moved slow & was extremely unskilled with a tape gun. Our company has a business account for billing with UPS, but despite asking first, was told at the very end that they don't accept account numbers because they're a franchise location. . . . . I asked for something to be taped a specific way, she completely ignored that request. Instead she applied an excessive amount of tape elsewhere, which was barely adhered to the box because it was bunched so badly. She then flipped the box upside-down, despite all the fragile orientation arrows & perishable warnings on the box. There were 6 or 7 workers in there, but only one manning the counter while a lined formed... Plenty of good people looking for work out there, hire until you got the right team in place.
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December 2022 by Isabella P.
New location across the street.Much larger....it's ok to return Amazon items...
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September 2022 by Teach Mayer
Convenient location. Staff was helpful. Took longer than I expected for the staff to get clarification for which method I could use to ship a box containing hearing aids with rechargeable batteries. In the end, they got the answer for us and we got oir package shipped. Overall a good experience.
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September 2022 by Luke Young
Heads up, I was sent away for a single page notary. The lady behind the counter said I could make an appointment and come back later. I have used this location multiple times and this was the first time an appointment was ever a requirement.
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April 2022 by Sandy L.
FANTASTIC SERVICE!! Christine and Jordan were amazingly helpful. I will send everyone I know to Sebastapol UPS for any shipping needs. Thank you, Sandy
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March 2022 by Anne T.
I needed to return some equipment to xfinity. The young man who helped was outstanding. He packaged everything up properly and professionally. Xfinity contacted me today to let me know they received the equipment. It wasn't even 24 hours. I recommend this business, they are polite, efficient and customer oriented.
