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March 2023 by Alexandria G.
did not allow my boyfriend to buy beer although he is over the 21 and had shown his Id because he was with me and i "didn't look old enough to drink"
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January 2023 by Mariana M.
I like coming to Safeway. It's always busy but I appreciate the excellent customer service and my favorite place to buy flowers. If you ask the ladies to make a flower bouquet, they always do a fantastic job.
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September 2022 by Lin L.
A lot of empty shelves. Employees not very knowledgeable. Asked the "butcher" a question and he shrugged and walked away. More and more I am preferring to go to Trader Joe's (although it is a trek to Napa!). Wont return.Reply to Dawn M of Safeway: I appreciate your response to my review today, but Sonoma Safeway has A LOT of negative reviews regarding a myriad of issues. "Passing on reviews to upper management" does nothing to solve the problems this store is experiencing. Management needs to set priorities (the customer!), devise protocol and train management. Period.
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August 2022 by Rose T.
The "racist Safeway store" I have ever shopped at. I never had a bad experience with any other Safeway. I used to work at Westlake, California Safeway for three years from 2012 to 2015 as a cashier when I was a college student. So, I had knowledge about Safeway's policies. I went to this Safeway to return my groceries, which were 3 baby juice pouches, a few snack pack vanilla puddings, and 2 teether wafers, around 8:20 pm on August 2nd. I bought these items on July 28th,2022. They all were in good condition and had a receipt. However, the caucasian guy with long hair who works in customer service and the Caucasian lady who is seen as a check stand manager didn't accept my return items. She gave me a few reasons. The first reason was that "those are perishable items and they cannot accept for return". (even tho those items are not perishable) When I told her "those are not and they are from the regular shelf", she gave me another reason "oh you need to return those items within "36 hours", but I will let you return only two teether wafers". Either she was lying to me or doesn't know Safeway store's return policies well even though she's a check-stand "manager". The guy from the customer service and she looked at me like "a naive Asian" who doesn't know anything. I still remember their look on me. However, I left and double-checked Safeway's return policy online because I need to fight for my rights. It said "-Customers can return or exchange most items at Safeway as long as they have the proof of purchase and return the items to the store. -Returning both perishable and non-perishable products to Safeway is possible. -All store merchandise, except liquor and infant formula, is returnable or exchangeable" So I went inside the store again and talked with the store manager. I explained to her about the store return policy and the situation. The store manager asked the check-stand manager for the reason. The check stand manager told her that "it was because of baby's juice pouches and snack pack pudding". And then the store manager told her, customer can return any baby's food except baby formula" Safeway needs to train its employees about microaggression and Safeway's policy. if you shop at Safeway, you make sure how to fight for your rights. Don't let them treat you like you don't know anything, especially because of your skin color, Race, and accent..
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July 2022 by Kash D.
When it comes to stocks and inventory, excellent.. Other staff on the floor, excellent BUT the bagger? She was the one with some patches on her arms for I guess medical patch for monitoring sugar, she just threw all of my groceries in each plastic bag.. Imagine putting laundry detergent with a deli, cold frozen ice cream with bread (it sogs my bread), and some frozen meat with hot food from deli (tenders), and toothpaste with food, produce with dog food, I mean, as a bagger this is actually common sense, you don't need training to know this.. And the worst part was she was just throwing it in a bag like if the groceries have life, it would cry out foul!! Is that how she treats her own groceries? All my salads are crashed and my herbs as well, my strawberries and blackberries container were dented because you don't put heavy stuff over it... She actually doubled my job by re-bagging it.. The older gentleman behind me was actually looking at her too on how she bagged my groceries... If she has some anxiety, she should not be dealing with customers, she should be at the back of the house dealing with stocks so she doesn't need to show off some foul behavior... This happened July18, 2022 mid afternoon
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June 2022 by £ The Count Of Monte Crypto ¥.
Not the most pleasant shopping experience that's for sure. I decided to go light inside of this location. Only grab a few things and hopefully leave a positive review for a Safeway location for once. Didn't happen. The thing with not having set sizes when ordering items leaves a lot open to interpretation which in turn leads to whatever prejudice's the person may or may not have. In this instance it was underfeeding. I asked for an item from the deli that was roughly the size of a white castle hamburger yet I am guessing I would of still had to of paid full price. Thanks but no thanks even though Sonoma is pretty far out of the way I won't return to this location again. Overall this place is NOT a great place to go if you're of African decent. I would definitely avoid this place. There are a lot alternative dining establishments in Sonoma and if you're just visiting I would suggest just keep driving instead of stopping at this location. As you can see from my other reviews I have not had the most pleasant experiences lately in The Bay Area...However! I write these reviews based on my experience so that others will benefit from the experiences that I have. But always do your own research!
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June 2022 by Kennith B.
Management at this store really needs to be taught a lesson in running a store and treating its employees with respect. I think his name was TJ and he helped me out to my car because I had a broken leg and it makes it hard to get around. I came back again later and he was collecting carts in the parking lot so I stopped to thank him again and some lady who ended up being his manager started yelling at him to get back to work. I hope your other managers don't treat your other staff like dogs like she did to TJ. 5 stars for TJ and 0 stars for management.
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April 2022 by Senya M.
Well, it's just like other massive supermarkets, in that they have fifty different brands of one thing to choose from, but they don't have ANY of the one thing you need, and the clerk who is responsible for that section has never heard of the one thing you need. Safeway's "deli" doesn't smell as bad as Lucky's, but they, too, have a very limited selection of produce (why do their produce clerks INSIST that any "yellow" potato is the same as a "Yukon gold" potato?!) ... anyway. Another of their favorite tricks in the produce department is to package food in large quantities that can't be used up before it spoils--- they ONLY sell plastic bags of six or eight Persian cucumbers, or a styrofoam plate with two pounds of asparagus on it... Safeway has better meat selection than Lucky, although that's not saying much, and, like Lucky, very little edible bread, although they have table after table piled with their own "baked goods," of which I will not speak, in order to keep a civil tongue in my head. But keeping a civil tongue is hard to do, when you are mad that they don't have rice vermicelli noodles, even though they have every other kind of noodles under the sun ... so I asked a clerk if I could speak to a manager. (Call me all kinda Karens. I don't care. I am a squeaky wheel.) I SHOULD KNOW BETTER THAN TO BE SUCH A B***** SORRY.
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April 2022 by Bianca R.
4/22/22 6:42am I had my first unpleasant shopping experience today at Safeway. I had just gotten off of work after a graveyard shift and wanted to run into Safeway where I normally shop for my produce and have been since 2017. I noticed as I was shopping that I'm starting to pick up things that I actually didn't come in the store for and I just so happened to see a cart in the aisle but it had a scanner and some paperwork in it. I took it upon myself to place the scanner and paperwork on a pile of paper towels because I really needed the card. Christina GM Head decided to shout out "Hey! Can you put that stuff back." I said sure and placed everything back and told her I just needed a basket for my items. She coldly said "Okay" with no offer of grabbing me a basket to help. So as I made my way to the register I bumped into Kellie who I shared my experience with. I told her I had just gotten off of work and all I wanted to do was grab a couple of items and that Christina was so rude about not even offering to help me. Even with me telling Kellie that I was already in line and didn't need a basket she still took the initiative to grab one for me and then went above and beyond to open up a register as an apology for my experience. Kellie turned my bad experience into a pleasant one and I really appreciate her coming to my rescue. Christina on the other hand might need a course on how to interact with customers in a positive way.
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December 2021 by Ben C.
I made an appointment online to get a flu shot at the pharmacy. When I arrived, I was told that no Safeway in Northern California has any flu vaccines. True? I don't know, but I'm not going to waste any more time with this pharmacy. Edit: The appropriate action is reconsidering the contract you have with whoever provides your pharmacy services. Because either staff is lying and dysfunctional, or the appointment system is grossly dysfunctional.
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October 2021 by Soso B.
The male pharmacist here is pretty unhelpfu/angry, I had an appointment for a vaccine and he tried to pressure me into a different vaccine but wouldn't or couldn't answer my questions about why I needed that one instead of the one I wanted. I was following the guidelines on Safeway's very own website! He started getting weird and kinda rude at, what I thought were really reasonable questions. I didn't even use a demanding tone with him, just asked for clarification and it was like he was getting angry about it, so I just left without the vaccines. I wouldn't come to the pharmacy again.
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June 2021 by Jonathan F.
I was looking for a quick bouquet of flowers and when I stopped by the floral department the clerk there offered to help. Wow! She did a wonderful job. First Class all the way. I highly recommend the Safeway floral department. Excellent customer service and a good array of flowers, vases, plants, etc. to select from.
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May 2021 by Mark K.
Y'all need to retire that ol' haybag Heather!! She just been scanning groceries too long and has zero people skills..... Spent 40 minutes shopping filling my cart just to have her pop off to ne twice while checking out my order. I walked out with nothing because of her crazy cat lady attitude.... Put out the old, bring in the new if you want to keep customers coming in I'll head to Whole Foods with my money
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May 2021 by Josh G.
Great store love the manager there Kathy she is always on top of things and has such a great demeanor and customer service skills. She is Tops! make sure someone gives her a raise. If I had one complaint I feel like the store could use a little more parking. I feel like the field next door would've enough space to expand the lot to make it bigger.
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April 2021 by Jake G.
Leaving this review fir the sweet lady names Tammy that has made the BEST london fog I have ever had 3 days in a row. She was lovely, kind, and just super nice. Thanks Tammy.
