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November 2023 by Regina
Bathroom locked after 10PM!THIS STINKS!!!!OWNER'S NEED SAVE MONEY ANOTHER WAY!
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October 2023 by kenneth clark
I go here often . Mike usually works at night and is helpful and courtius
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September 2023 by Javier Cortez
I thought this place is 24hrs? Its 2am in the morning and the same guy working the nights always closes up to clean inside or outside and disregards anyone trying to pay with cash and makes them wait untill hes done. This morning 6 people had to wait to pump gas and it is the third time this happens that I've witness.
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August 2023 by Nessa Draya
customer service is not all great. they got 2 separate lines for gas or food/drinks,etc. they'll have you wait when you're waiting to "pay for gas line". you have to speak up in order for them to acknowledge you!not even that but they didn't want to give me my correct change back for my gas.I use to like coming here but they started to hire people who throw off attitude and bad energy. I sadly hate pulling up. I don't look forward to put gas here anymore.talk to your employers about acknowledging customers or get rid of them-simple.plus if you're a girl, good luck! the women employees only acknowledge men
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July 2023 by Gabriel Ascencio Gonzalez
What was up with homegirl that was working last night at the Shell? Besides the gossiping and being on her phone. Do you not like when customers are asking for a product and then to be treated as if I’m bugging you? Well, that’s what you signed up for! Instead of gossiping and talking about another girl, you should worry about serving excellent customer service, SIN CARAS, ENTIENDES?!
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May 2023 by Daisy
Absolutely garbage service, there was 30 cents off with purchase of car wash, got the car wash, and she refused to give me the 30 cents off. I tried to explain, but clearly, they couldn't understand.
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October 2022 by Tracy
The car wash is inconvenient. The machine doesn't always take card payments but they also don't tell you that before waiting for the line of 3+ cars. It is a perpetual network error that no one has ever decided to fix. There is also no help button so if the network doesn't work, you're out of luck. You have to get out of line, pay at the counter, get back in the long line of 3+ cars. It is frustrating to say the least and my car is still dirty after the wash.
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August 2022 by Marissa Alvarez
Horrible service!! Purchased a car wash while pumping gas and machine froze and selected wrong car wash. I then went inside to upgrade my car wash. One of the employees went to go get what seemed to be a manager and the manager said “how do you get the wrong car wash” with a d*** attitude. Very unprofessional and shouldn’t be working there if they can’t provide good customer service.
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July 2022 by Gel Tol
PLEASE TRAIN YOUR STAFF/CASHIER FOR CUSTOMER SERVICE!06/12/2022 1915H-1930HI don't usually post comments/reviews on services publicly but this one is the worst customer services I've experienced ever in a carwash -- if there's an option to give this store a 0 star, I would specially for the staff that handled the situation.I've been using the carwash and gas services in this Shell station since last month, but this is the first time the machine didn't print a receipt. I put a $20 note for Xpress Wash (costs $9) so I was expecting to get a receipt and see a cashier as always to get my $11 change (since this machine never gives me a change directly dispensed from the machine - one inconvenience) but didn't happen, the machine instead shows in the monitor in a red colored letters "It doesn't print a receipt, see cashier." So I went inside of their 7-11 store and told what happened and this cashier lady just stared at me like I was lying and told me that I should have the receipt and I keep telling her and the other lady staff of what had happened but they still don't believe me -- eventually they told me to go back tomorrow to talk to the manager. -- Well, I will NEVER go back to this kind of store and use any of the services anymore. Use my $11 change and other customers' changes that were victimized to FIX your machine that is if you care.Simply the worst and a waste of time!
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June 2022 by VERONICA ESCOBAR
Rudest cashier at 9:40 pm Wednesday May 25, 2022.
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June 2022 by Tracy Lam
The car wash is inconvenient. The machine doesn't always take card payments but they also don't tell you that before waiting for the line of 3+ cars. It is a perpetual network error that no one has ever decided to fix. There is also no help button so if the network doesn't work, you're out of luck. You have to get out of line, pay at the counter, get back in the long line of 3+ cars. It is frustrating to say the least and my car is still dirty after the wash.
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April 2022 by Heidi C.
The customer service is the worst! They try to make you feel stupid! They are so unhelpful. There were two women. Only one working and the other standing there just looking at me and flirting with a man! They are so rude!!!
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April 2022 by Katie Kirby
This is a trashy place in a trashy area where the clerks don’t believe humans need to use the restroom
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April 2022 by J Marquez
How is restroom always closed?! “Cleaning in progress” BS
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April 2022 by JC V85
Stopped here on a Saturday night, literally 15 minutes ago, the worst customer service. We needed gas, and milk for our hungry baby and thought we were lucky to find a 711, instead there was a sign on the door that said closed till 10pm, 10pm came and the customers were piling up .I asked the clerk that was outside how much longer would they be closed, and with the most ghetto rude answer "I don't know" ,I honestly think both employees were on something.
