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“Your sales people really know the products you carry. They know the drop of different running shoes, whether they are for neutral/pronating/supinating feet, and which styles come in different widths. They even volunteer the information the you may be due a reward on your current purchase. I had some unexpected things happen on a custom order I had on Hoka shoes. Every person I dealt with took ownership of the problem to get it resolved. I won't be buying athletic shoes anywhere else.”
“I had a very professional test on my foot and got customized shoe cushions with strong support. The technician was very nice and patient. I tested different brands of shoes and finally got a perfect pair.”
“Linsey was extremely helpful in helping me find a boot that fit my needs as a beginner.
Great fitting process and complimentary heat mold if you buy boots.”
“Awesome first experience here!
Came in for a saddle (saw they carried specialized saddles which were recommended to me) and got excellent service from everyone in the store. Chris especially helped me and went the extra mile to make sure it really fit for me after it was installed and that my bike was adjusted properly and accommodated my injuries. Super happy with my purchase and experience here. Prices are fair. Will definitely be coming back here and for a future fit.”
“Patagonia products are durable, stylish, and environmentally friendly, making them one of my favorites.
Their customer service is equally commendable, characterized by promptness and a genuine desire to help. The team is knowledgeable and eager to ensure every customer is satisfied with their purchase.
Patagonia's commitment to sustainability and excellent service truly sets them apart in the industry. Highly recommended!”
“This is by far the best selection of work clothes and outdoor gear in the bay area. They have everything and then some. The staff is also very friendly and helpful. I love going here. Always money well spent.”
“I went in for cleats and they were very helpful. I have feet that are tough to fit, and I've been searching for years for a pair that don't cause toe pain and blisters. They provided great recommendations and were very patient while I tried on lots of pairs. Hope the ones I bought will work out for me.”
“Sonja went above and beyond to be helpful after an insane debacle with Keen Central. Basically, Keen had a batch of Versacore in the color Primose/Alloy size 6.5 that were mislabeled/missized which they vehemently denied was possible. 3 pairs and 6 Keen people later I gave up being treated poorly (Keen Central not Palo Alto store) and called the Palo Alto store. Sonja took time to measure the shoes to help confirm that the pair of 6.5's they had in stock in a different color were indeed smaller and true to size. She then held the shoes until I could arrange to be in the area to try them on and buy them. An associate validated that the shoes I had received were indeed bigger than they should have been and measured my feet and explained the measurements to me.
Sonja was so nice and apologized for all I went thru and expressed that this was very atypical. She encouraged me to try on different styles to explore fit. She was very knowledgeable about all of the shoes I tried on and Keens as a company. Ultimately She helped me get a pair of appropriately sized Versacore in a different color for very close to the sale price from what I had ordered from Keen.
She even was so kind that she found a pair of colored laces to make the replacement pair closer to the color I had been hoping for.
If you are anywhere close to Palo Alto deal directly with the Keen Garage versus online.”
11AM - 6PM
379 State St, Los Altos
Sporting Goods
“Taylor was amazing! I learned so much about skating and skateboard components as a total noob. He helped me pick the perfect board for me within my budget. Very happy with the service”
“Amazing service. I am so happy I got my skates here rather than online. I came here on recommendation from other skaters. The prices are competitive and the service is stellar. Teri Ann was very helpful with fitting and adjusting. She works so hard to make sure you understand the process and helps you get a good fit. Just text first to make an appointment! This is service that an online store cannot replace.”
“Arriving close to closing time last Thursday and Sarah was incredibly welcoming, patient and went above and beyond to help us. She took time to introduce us to the tennis racket demo program, such a great way to try out rackets before purchasing!”
“Had a great experience at club champion. I showed up 20minutes late due to traffic and they hung out and gave me a full in depth fitting, trying various shafts, heads, lie angles, and lengths. This team is truly dedicated to getting you the perfect fit. My fitter was Noah Kurtz”
“Needed some quick maintanence on a couple of my balls and Ray took care of me in just a few minutes. He adjusted my thumbhole as it was too tight. He opened it up a little on the sides and beveled the edge a bit help with a smooth release. Then on another ball, my finger inserts were way too big and we swapped them out for proper fitting ones. Great service at a reasonable price. I'll definitely be back.”
“We sell Pokemon card games. I bought a sleeve that seems to be a US exclusive design. The store staff will talk to you in a friendly manner. Thank you very much.”
“Demo program really worth the money, I used to buy a rf97 just because I like fed and after trying 20 rackets in the demo program I realized that rf97 is not the one for me. So if you never own a racket before, I really really recommend going thru their demo program before your purchase.
Folks are really friendly, helpful and they really know each racket on the market, Howard helped us majority of the time and I cannot express how much I appreciate his knowledge”
“Paulina was incredibly kind, knowledgeable, and helpful. She helped me pick out items for an upcoming event and offered great insight and suggestions, patiently answering my questions and explaining differences between each of the products/colors I was considering. Excellent customer service - thank you Paulina and Vuori!”
“My sister needed a good pair of walking shoes! Giovanni was great helping her find the perfect pair of shoes. Also, we weren’t planning to buy inserts but truly what a difference it’s making for her walking with her previous shoes when she would have sore feet and knees on her daily walks. Giovanni was very patient with her. I’ll be back!! Thanks!’”
“Amazing work as always especially custom Tees, Great service and fast shipping, Justin You are the man !!!! Much appreciated for the beautiful designs u made for us in the past. 6 STARRS ALL DAY”
“This is a good place to play badminton with friends. We went here after reserving a badminton court online.
There is a small badminton shop inside too. You can rent racquets for 5$ each and it costs 50$ to reserve the badminton court for an hour.”
“Terry and his staff are very friendly and knowledgeable. When it comes to club repair and maintenance, I am extremely picky about who works on my clubs. Every time I take clubs in for cuts, regrips, reshafts, lie and loft adjustments, they are spot on. The best repair shop in the South Bay! I had a bad experience with PGA Tour Superstore in Cupertino when they butchered a simple putter regrip. I only trust Terry and his shop with my clubs. Highly recommended!”
“The Athleta in Palo Alto is my go-to shop for athleisure clothing. As much as I appreciate the convenience of online shopping, I love being able to try things on in store when I'm not sure about a style or I'm not sure about the sizing of something. The store is always very clean and pleasant, and the staff is courteous and helpful.”
“This place is always stocked. I like coming here if I am in the area. The fitting room is available to try on merchandise but must request it with an employee. Prices are reasonable, place is tidy and organized and they carry many cool top notch brands. Lots of parking.”
“I go to this shop for all my tennis needs and always have an outstanding experience! The staff is incredibly knowledgeable and friendly, helping me select the perfect racquet, modify the tension of my strings, and even give some wise advise for my tennis elbow. I appreciate the attention to detail in their customer service. Highly recommend this shop to anyone, whether you're a beginner or seasoned player!”
10AM - 8:30PM
700 El Camino Real, Menlo Park
Sporting Goods
“I have had a very positive experience with Big 5 in Menlo Park. My sons play various sports and we have consistently purchased their shoes and other sports items from Big 5. They not only have very courteous and helpful staff, they also have a quite reasonable return policy. In contrast, our experience at Dick's Sporting Goods was the opposite. Their customer service was literally nonexistent. This store is a real gem and I highly recommend shopping here!”
“Friendly staff helped us find a great pair of Futsal shoes recently. We are long time customers of this store even before the move and have always been very happy with our purchases.”
“Got my first pair of Harlicks as hand me downs and I fell in love with the quality. When I was able to afford a new pair of course I chose Harlicks. Great quality and fit. ⛸❤️”
10AM - 9PM
378 E Sailer Dr, San Mateo
Sporting Goods
“I took my son in for his first customized board I was helped out by Alex who was nice, attentive & helpful he made the skateboard customization experience easy and we learned a lot as he was explaining which boards,grip,trucks,bearings & wheel options were better. My son is so happy with his new skateboard”
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“I was disappointed this time because there was not a good men collection. So I had to spend my money on kids and women clothes. But I give them 4 stars because of my previous experiences there”