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January 2024 by Serena M.
I was searching for some soccer shoes. I was hoping to get some shoes on our vacation because we don't really have a sporting goods store in Hawaii. We searched on Yelp and found that Big5 was close to where we were staying. Big 5 is a pretty big store. They have equipment and supplies for all types of sports. I saw that the shoes were in the back so I immediately walked back there. I found some that looked interesting so I looked around to see if someone was working in the shoe department. I didn't see anyone. I waited for a bit because maybe they were in the back. No one came so I went to the front cashier and asked him if I could get some help. He said he would send someone to me. After waiting for a bit more, no one came. I just decided to try the one that they had on the shelf since it was my size. I just tried it on and took note of what size I was. After that, we just walked out. No one came to help and the guy I asked was still in the front. It's like he was the only one working. Sad business
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January 2024 by ron friedenthak ..
I purchased a LitezAll lantern which failed to work after 4 months. Kia, in the Sunnyvale store went out of her way to find the receipt in order for me to make a manufacturer claim. This is exceptional customer service which Kia should get a lot of credit.
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December 2023 by Baubak B.
You need more cheerful sales associates on the floor. The young guy in the gun department needs to study PR, or let someone else serve in that department.
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November 2023 by Geralynn Myrah
Usually shop here for running shoes. Good selection, reasonable prices.
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September 2023 by Suzzette Benson
It is decent for the location and building. Although the parking lot is small, they have some angled parking spaces where full-sized trucks can fit. Staff needs to be more educated on their inventory. Also, the website lists certain in-store available inventory that did not match what was actually there. I left with what I was looking for.
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September 2023 by Deep Bildlkar
Great went out of their way to find a pair of sport shoes I was looking for
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July 2023 by Rob Barrera
The staff is fantastic, as soon 6i entered the store a very pleasant young man welcomed me there and asked if he could direct me. He pointed me in the right direction and I found exactly what I needed. The gentleman who was my checker was just as pleasant and I couldn't be happier with the service there!
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July 2023 by Alice C
Amazing customer service!I had a last minute need for a replacement megaphone about 1.5 hours before an event started. I called to check store inventory before heading over to the store. When I arrived, the kind associate had the item waiting for me at the front counter.I really couldn't ask for better service! Thanks for saving our event!
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July 2023 by Regina Santiago
I am reviewing Big stores in general, and this one is no different: They are great stores.
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June 2023 by Shiva R Iyer
Our one-stop shop for all things sports and fitness! Good quality goods at great bargain prices! Plus they have discounts sometimes. We got shoes, socks, sleeping bags, ski wear, hiking poles. Satisfied with all our purchases so far.
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May 2023 by Drew D.
I just brought a firearm from this location and Mike and the woman working the front cashier were very helpful and friendly . I would recommend this place as long as you have some patience.
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May 2023 by Bon Chu
I want to complain about this store. I bought a skateboard here with a plastic board attached to one of the wheels, and I don't have the tools to dismantle it myself. However, the staff refused to assist me. It's frustrating because I wasted my money on a skateboard that I cannot use. The service attitude at this store is poor.！！If I had the option, I wouldn't give a single star to express my dissatisfaction.
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April 2023 by Luna Solecito
Not friendly customer service from the sales person and manager. Very unwelcome on being able to use online coupons for in-store purchases and was unwilling to have any kind of help on the discount coupon for in-store purchase and so I ended up returning everything I bought as I can find a better deal online even though I was willing to pay for any more in store if they were friendlier and willing to try to do something for a discount coupon. I would’ve expected them wanting to make a sale Vs not making a sale at all. Unfortunately, very sad that retail box stores like this are going to be falling out if they cannot pick up on better customer experience.
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March 2023 by KC Leung
Nice store bought hiking shoes with good prices especially the Dr.Scholls brand so comfortable and light to walkin,also got an inflatable kayak really nice stuff for the great outdoors and adventures in the wilderness!
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March 2023 by David Boyanich
I was able to find 3 pairs of shoes that meet my needs at a price point that was fair. Very happy that Big5 stocks so many affordable choices.
