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December 2023 by Derek S.
Called AAA for a tow truck the other day and Fortes Bros texted me immediately confirming my request.Requested for a flat-bed and the tow-truck showed up within the hour. I loved how there was an app showing where the tow truck was located and the ETA.Upon arrival, worked work the driver to get my vehicle onto the flatbed and hopped in to ride along to the mechanic. Driver was knowledgeable and even provided suggestions such was replacing the battery and/or suggesting a closer drop-off.At our destination, the driver carefully lowered my vehicle to the mechanic and we settled the entire bill using the driver's phone. Fortes takes credit cards and charges per mile!
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December 2023 by Sushant B.
Worked with them through AAA. Fantastic service. Andrew was the one who came to help me. My modified BRZ was lowered and had a front lip, but Andrew was quite experienced and came in a double hinged flatbed truck with some boards, and made it look easy getting it on there without even a scratch. Came right on time, answered all my questions, got the job done quickly. Highly recommend.
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November 2023 by Jordan E.
Cannot thank Fortes Bros for their service enough. Ken came to our rescue with our key lockout. Service was quick and efficient, Ken was very communicative and straight forward on the phone with meetup eta and location of where he was. Very nice to talk to in person as he assisted us with our red civic being locked out of. Figured it out in less than 3 minutes. And we were both on our way. Thanks again Ken!
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November 2023 by Anna Puig
Antonio was a lifesaver! I connected with Fortes Bros through AAA, and was told that I had an estimated wait time of 90 mins. Fortes Bros got to me within 20mins, diagnosed the issue, and sent me on my way with a new battery. What could have been a very stressful situation for me during Thanksgiving week turned into a non-issue thanks to Antonio’s prompt, and courteous service. Thanks Fortes Bros!
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November 2023 by James Kilpatrick
I had a flat tire and had to pull over to the side of the freeway. I called Fortes and the receptionist answered the phone right away and took all of my information pertaining to where I was stranded and told me that a town truck would be in my area in about 20 minutes. Within 20 minutes a tow truck showed up and the driver was a super nice guy and he asked me where I wanted the car towed. I told him and he towed my car and we had a nice chat while driving to the service station. My car got dropped off, I paid the driver and I was good to go! Within an hour of my flat tire, Fortes came and picked up my car and had it dropped off! Superior service!! Thanks again Fortes!!! Hopefully I won't need a reason to have any of my cars towed in the future, but if I do, you'll be the tow company I will be calling without a doubt!!
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November 2023 by L L.
Had to call AAA to fill air in my tires. The guy was so patient! He taught me how to do it for next time. It was a good learning experience! Totally recommend this place!
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November 2023 by Benjamin Luisi
I can't believe the disrespect, unprofessionalism, and discriminative! I just got in Cali from New York for my grandson's first birthday. I was dropping off presents at my son's apartment for my grandson. And when I came back out I found my vehicle was gone! Yes it was in a fire lane. But I literally wasn't there for 5 min. But anyway when I got my truck back. My 2018 Tundra was dented all over and my bumper is almost ripped off! When I got in back I reviewed the video on my dash cam. And the guy came in with no lights on not even caution lights hooked and booked! And almost dropped my truck the bumper caught the truck. And side swiped my tuck on a fence. So when I came there to complaine. A guy came out named pablo. Said move you fn vehicle over in this parking spot or I won't help you trying to show Authority. I moved it over there. He tosses a clip board at me and said fill this out and started to take photos. I said I'm sorry I have dyslexia and I need help filing this out!With dyslexia when I'm upset or have a migraine I can only see partial of letters and sometimes they moves! He had the audacity to say to me what are you slow and repetitively calling me a Reta**. I am a business owner and work hard for everything I have. This is my work truck that I have worked for hard so many years. It is almost paid off and they just treated it like it was trash, and treating me so inhumanely that no person should be treated! I am beyond hurt and disgusted! I pray this reaches many and this business will fail! One last thing I also called multiple times to speak to a supervisor and they keep pushing me to a voicemail and not even take care of the complaint!
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October 2023 by Siddharth V.
Fortes helped replace a flat tire. AAA dispatched them, they showed up promptly. Service tech pointed out that the tire wall had a crack and was not repairable. He also pointed me to a local tire shop in San Jose to get a used tire with similar wear, which was much cheaper than replacing all 4.Thanks Fortes Bros!
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September 2023 by Laura M. F.
I worked a grueling shift in an upscale neighborhood and was ready for my long trip home when alas! My car wouldn't start.It was super late,but I figured no problem, I have AAA. The operator told me it would be at least an hour,and it was already 12:30!But a miracle-Forte Brothers, helmed in this instance by Diego Talbot,arrived just a few moments later,like a knight in shining dungarees.He got me a new battery at a fair price, double checked everything, was super pleasant and professional, and even waited to be sure I got started safely. Amazing service,a really nice guy,and fast. No words,except to say thank you, plus my apologies for such a delayed review.Well done!!
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September 2023 by Savannah Natividad
Terrible service. Wish zero stars was a thing. They went to the wrong address to tow my car. Didn’t call me so they left. Told me they had the wrong phone number when I called to ask what happened. Waited three hours. Was told it would take another hour. Tried to cancel and then they sent someone over. If AAA ever sends them to tow your car, go with someone else.
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September 2023 by Danielle Lei
Our battery died and Christopher came within minutes and not only got our car started but helped us with a new battery! We really appreciated him! Thanks!
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August 2023 by xixixlin
I had an excellent experience with the AAA tow driver. They provided top-notch service and were incredibly professional throughout the entire process. The driver Marvin was prompt, courteous, and handled my vehicle with great care. I was impressed by their efficiency and expertise in ensuring my car was safely transported. I highly recommend the AAA tow driver for their outstanding service.
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August 2023 by Aisha Wright
It took 15 mins from AAA app request to being let into my car. Especially being in San Francisco during rush hour. Antonio was great. He was a pleasure to work with. He set clear expectations of his ETA.Service: Car lockouts
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July 2023 by Melissa Morin
My POS Honda Odyssey’s Ignition decided to give out today right after I was released from the hospital. Car trouble was the cherry on top of a stress filled day. Seth came and saved the day within 15 minutes and was able to get the car to the shop. You were a blessing, Seth, thank you.
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June 2023 by Eduardo Lopez
Had a simple tow today and the service was great. From the moment Paul I believe was his name pulled into the drive way, off the bat he made sure to confirm the service was legit and that everything would be covered with no expense due to my triple A account. A very genuine guy, he communicates very respectfully and tries to give his own insight as well on how I could resolve the issue I had with my truck! If I could ask triple A roadside service to assign me Paul for all my towing necessities I would!Service: Car towing
