December 2021 by Ned L.
Richard was very helpful in helping us choose a mattress for our liking. I wanted soft but my wife wanted firm. Richard helped us find something that suits both of us, and helped us find a good deal. We were able to get a good deal for a new Queen set mattress.
November 2021 by Paul O.
This was one of the most pleasant experiences in purchasing a mattress and bedroom set. The sales staff were professional, and very knowledgeable. They did not "hang on you" like some other furniture, mattress stores seemed to do. Freddy in particular was exceptional. When I left the store, purchasing not only a mattress, but a bed frame, chest of drawers, and night stand, I did not have the feeling that I was taken advantage of. I felt like I received a good deal. I did my research, and visited many local furniture stores. I felt that I was treated the best here. No pressure. Questions professionally answered. I even felt compelled to come here to Yelp, and write a review! I would highly recommend shopping here, and look for Freddy. He was great!
November 2021 by shaminie abies
My first time purchasing mattress here, I am more the pleased with my purchase thanks to Richard G. he helped us through the process of choosing what we were aiming for. Richard was precise and insightful with his explanation.
October 2021 by Rohit S
Horrible Experience - just buy online directly from the brands directly and save the pain!Long time Bay Area resident, and I needed a new mattress for my new apartment in SoCal. I went in there and told the sales folks the same and bought a new mattress same day. When I moved to the new place and found the mattress size to be a bit large, I called Mancini's to switch it to a different size (both store and online site) - and the response was: "Oops we misunderstood your move was to SoCal, and we don't serve your new location. You can drive down here with the mattress and only then we can replace"...Lesson learnt: just buy directly online from whatever brand you prefer, and avoid a super painful and miserable "customer service". These stores are a good in-person review site at best....Edit: (+ Response to David)---------------------------------------------"Thanks" for letting me know now that you won't service the location (which I said I'm moving into in just 5 days at the time of purchase). Your "misunderstanding" is not a big deal at all because it's very easy to carry a big mattress for 100 miles in an SUV. Outstanding ethics + customer service I guess. If only you had been that upfront prior to the sale, I would have just bought it direct from Nectar/Amazon or any modern seller who gives a damn about their customer and actually services the location for which it's being bought.
September 2021 by Rohit S.
Horrible Experience - just buy online directly from the brands directly and save the pain! Long time Bay Area resident, and I needed a new mattress for my new apartment in SoCal. I went in there and told the sales folks the same and bought a new mattress same day. When I moved to the new place and found the mattress size to be a bit large, I called Mancini's to switch it to a different size (both store and online site) - and the response was: "Oops we misunderstood your move was to SoCal, and we don't serve your new location. You can drive down here with the mattress and only then we can replace"... Lesson learnt: just buy directly online from whatever brand you prefer, and avoid a super painful and miserable "customer service". These stores are a good in-person review site at best....
September 2021 by Sarah Landskron
We recently came to Mancini’s after first visiting Mattress Firm down the street. Don’t waste your time and come to Mancini’s first. Richard helped us buy our mattress. He was so chill and gave us different options for price ranges. We didn’t feel pressured at all. He gave us the info we needed and of course a great deal! They have an awesome comfort guarantee program to help put us at ease in case it didn’t work out. But we love our mattress and are glad we invested in our well-being of sleep. Thanks Richard for making the process easy.
September 2021 by Nancy Petersen
Reasonable prices excellent sales person very knowledgeable not pushy..I would shop there again
August 2021 by Rita K.
I went looking for a very firm mattress for my back pain, I had a limited budget, Richard was extremely patient and helpful in finding the right mattress for me, He took his time explaining the benefits of each mattress and never rushed or pushed me into buying anything which i really appreciated. He worked with me and ultimately I bought a mattress which was over my budget but not because he coerced me or anything he just gave me the options and I choose the one that I felt was right for me. Thank You Richard for taking the time and helping me select a mattress to my liking. Rita
August 2021 by Mindi G.
The Mancini's location in Sunnyvale has been there as long as I can remember. It is the only place I have ever bought a mattress over the years, so even though there are other locations closer to where I now live I headed to Mancini's Sunnyvale when I was ready to start mattress shopping. My husband hates to shop and gets overwhelmed by choices, so my first visit to Mancini's was to try to narrow down the options. Scott, the store manager, was there. He answered my questions and pointed me toward some options, based on my stated preferences. He didn't push one brand or model nor did he push his preference; Scott listened and guided me toward what made sense for me. Scott didn't exert any pressure to buy that day. He understood that I was doing the legwork before bringing my husband to the store. I made a second trip to the store two days after the first to re-visit two models I had liked. Scott was there and I was able to ask more questions about firmness options available in each model as well as pros and cons of the two different brands I was considering. I walked away with two clear contenders. I said I would be back with my husband, so Scott let me know what days he would be working. Visit number three went as smoothly as could be. I showed my husband the two models I liked best. We tested them both and made a choice. Scott was able to arrange delivery the same week and made sure we knew about their price matching and comfort guarantees. This was a zero pressure experience. Scott was there and happy to answer questions if needed, but otherwise he left us alone to look around, test the beds, and discuss what made sense for us. Scott was also very careful in terms of covid-19 protocols--he masked up and stood well away when talking to us. All of my visits were on weekdays around 11 a.m. and there were no other customers at that time, so that also helped me feel safe. If you want information and options, but a zero pressure experience, go see Scott at Mancini's Sunnyvale!
August 2021 by Sherri B.
My son was looking for a new bed to relieve his back pain, we went to Mattress Firm first, they're staff took their time going over each mattress and explained the benefits, unfortunately, not a lot of deals. We decided to check on Mancini's. Richard was working and welcomed us in to the store but basically pointed us in the direction of what we were looking for, not much help. my son was on a tight budget, Richard made inquiries to an older model but was the one my son needed and found one less expensive. Richard also told my son he would pay the sales tax, "throw in" a sheet set, mattress protector and a pillow set to sweeten the deal. It all sounded wonderful, I thought, Wow!, he's really going the extra mile for us, until I saw a TV ad for Mancini's saying 1) They would pay the sales tax and 2) With a purchase of a mattress you would receive "Free" a sheet set, mattress protector and pillow set, not so sweet after all. After my son purchased the bed, we were told by Richard that the sheet set, mattress protector, pillow would be brought by the delivery service bringing the bed, After the bed was delivered, my son was told, they did not have the items and to call the store. We called and were told that the items was not in stock and the sale clerk would have to order and call us when they arrived. We never received a call from Richard or anyone else from Mancini's and my son ended up calling Mancini's to see if the items had come in a week or two later. My son was told the items were still not available and again told they would call when they arrived. Four weeks went by and no call. My son called them again and spoke to the manager, and was told the mattress protector and pillows were in. My asked about the sheet set and was told, "that was not a part of the deal." My son told him that Richard had offered them as a part of the deal and we expected them when we went to picked them up. He acknowledged that and said he had "lots" of colors from which to choose and so my son asked what colors were available and was told "eggshell or white" Ha, lots of colors! When we arrived at the store, the manager went to get the items and then told us the only sheet set color in queen was slate grey. Such a disappointment in service and selection.
July 2021 by Keith Phillips
They showed me what I wanted in the price range I asked for . Very pleasant experience. It was a good buy.
July 2021 by Karamali M.
We went in to look for mattresses and it was great to see all the staff was all masked and health conscience. Richard gave us great service going above and beyond while we searched for the right mattress.
June 2021 by Stuart S.
I am happy to provide an excellent, five-star review for Mancini Sleepworld in Sunnyvale and Richard, the store manager. My wife and I had purchased a mattress six years ago from Richard and he was excellent then. We went there again two weeks ago and purchased a mattress and other furniture for my sister. Richard was excellent in that he listened well to our needs, didn't rush us, provided excellent product knowledge, helped us decide, gave us outstanding customer service, and gave us a good valued price. Richard was outstanding and I highly highly recommend you visit him and his store in Sunnyvale to purchase your next mattress. Stu
June 2021 by Seyed Kazemi
Richard and Scott were very friendly and professional salesmen . Richard helped us to pick a mattress that we were looking for. He showed us different brands and there was no pressure. I recommend this store very highly.
June 2021 by Takashi N.
Recently I bought mattress and a bed frame here. They got discounted. That was good. But quality of assembly and parts of the bed frame was not good. One of slats was heavily soiled with dirts. Assembling persons were about to put our mattress on such dirty parts. I stop it. I cleaned all the slats and sanitized them by ourselves. Other is very bad smell of chipboards put on slats. My wife slept as it was provided after cleaning slats. She had heavy headache next morning for that bad smell. She couldn't do anything on the day all day long for that bad condition. I checked all the parts. I knew that chipboards stink of chemicals. So I discarded the chipboards. After that, she slept well. In the meantime, we tried odor elimination and ventilation many times but they didn't work. I want the person here to prepare for safer quality of chipboards for future customers here. I really hope so.