November 2021 by Petr Ptacek
I was really hoping to like this company. I did "walk in" order, about 1000 pieces of metric fasteners.Positives:- Staff was friendly- Order was ready relatively quickly- Customer care is great, company clearly caresNegatives:- You cannot order online and just pick it up. It is 2021, come on.- Got fasteners in sealed plastic bags. You have to cut them open and throw them away. It is waste, what about press-to-close baggies?- I paid 50% more than I would from McMaster. With next day shipping. This one is deal breaker for me. If you cannot do bulk fasteners cheaper than boxed from McMaster, you are doing something wrong.So if you need fasteners right away and do not mind paying more, Olander is a great choice.If you can wait a day or two, you can save money by buying elsewhere.Edit: Adding extra star for their customer support.
August 2020 by Antonio Chavez
September 2019 by Zain Y.
Normally I loved doing business with them. Until the one time they got our order wrong. We returned the parts and got the correct ones. Then they charge us a restocking fee, and it's like I'm pretty sure we had placed the order correctly, and even if we hadn't, we gave them right back to you. And we order from you pretty consistently. Why do we need to pay this restocking fee. They essentially wouldn't budge, so they lost a customer today.
June 2019 by Jeff F.
What a great place. Needed a 'weird' nut/bolt combo and was really concerned that I wasn't going to be able to complete a project....when I was referred to the Olander Company. Not only did they have what I was in need of, they had so much more. There is a min order - I forget what it was, the min was super reasonable. I think I ended up procuring a handful extras, and glad I did (what a weight lifted off my head.)
January 2019 by Tim M.
Great service & selection for most all hardware needs. However, when I need special metric size fasteners I always end up going to a different supplier.
October 2018 by Sandi And Ernie J.
Recently I purchased a new insert and nut for our homemade clock, but the nut was too small. Took the insert we had plus the nut to The Olander Company for help. A clerk measured the dial shaft and tried different sized hex nuts on it. I thought it was a size M3.5, but he said it was closer to a M4. Was really impressed with his skills and appreciated all the work he performed in trying to get the perfect fit. After spending at least 40 minutes on my clockworks, he canceled the charge. Wow! How nice was that. When we returned home, I put the clock back together and it's running like a champ.. Thank you Olander for your outstanding service and thoughtfulness!
October 2018 by Matt D.
Great service. They helped me figure out what I needed when I wasn't even sure. Fast, convenient, and professional.
May 2018 by Umar A.
Olander is my tech company's go-to for picking up standard or metric fasteners. Our product and engineering team are always working on various projects simultaneously, and are always in need of specific screws, washers, standoffs, etc. Olander always has what we are in need of, and if any unique part is out of stock, the turnaround time is always fast. Von, Eric, and Tai have always been very helpful and very patient when we bring in new products for assembling prototypes. Von and Eric have spent a lot of their time and worked closely with me on a current project, and were very helpful and provided expert suggestions and ideas. We are very fortunate to have Olander available as our local shop for picking up fastener parts!
May 2018 by Brian D.
Terrible customer service and watch out for no prices on anything . Even their web site says to get a quote but then still never gives prices of items . I'd like to know what something costs before I buy it that's just me .
April 2018 by Jan Boles
I had a problem with finding an STI tap for a large helicoil. It was a 12 week lead time. The Olander company had them made ahead of time and were on the shelf. Not only that but their staff was very helpful with all my questions. Maybe the most cooperative company I have ever worked with.
March 2018 by Jorell M.
Great experience. They a hard to find item in stock that I need right away. I dropped in and I was helped immediately. Would recommend checking in with them if you are in need of hard to find items.
March 2018 by Saverio T.
I needed some saddle height adjustment set screws, for a Mustang guitar bridge that were a shorter length but did not know the size. Von went above and beyond and figured out the size set screw and was very meticulous. He was very friendly and helpful with his approach and also solved an issue I was having with the set screws not threading smoothly. If I have any future needs from The Olander Company I would definitely go back to Von for help!
December 2017 by John K.
The party's over. While my first experience here was stellar, my latest was abysmal. They now have a $5 line item minimum, and $10 purchase total minimum. That means for the three odd torx screws I needed to finish a restoration project, I'd have to cough up $15. No thanks, not doing it. Of course, they're completely free to charge prices like this, but it means I'll be taking my business elsewhere.
August 2017 by Frank G.
Usually I wait here 10-15 minutes before talking to someone and that is for 2-3 people in front of me.. then even a simple one item transactions takes ~10 min.
It helps if you call but they are still way to slow..
June 2017 by Tilman Reinhardt
Any bolt, screw, nut, or fastener you might need, they'll have it.