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February 2024 by Saúl Resendiz
I prefer other stores but this one it's closer
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January 2024 by Marvin A.
They were super helpful when I came in today. I needed to do a change on rotors and pads. They had everything I wanted. I feel the service provided was good, everyone was super friendly Very pleased with how the entire experience went here today. I think I saved myself quite a bit by getting the parts and doing it myself.
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January 2024 by Crystal Ortiz
Went in to return three items that was over $250 dollars. Apparently they told me they didn't have the money in there drawer to return the items. So I asked if they could refund me at least one item. The manager of the store was standing not to far away so I asked him why I couldn't get all items refunded he told the employee who was helping me that he would take care of me and gladly refunded all items. I was impressed by his swift initiative to provide amazing customer care and to make sure that I left there satisfied. So FYI if the employee says they can't refund you back your items ask to speak to the manager of the store.
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January 2024 by manikanta chaitanya
Rich helped me with correct wipers and also with installation!
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January 2024 by Veronica G
Shout out to Danny for helping the inept (husband and I) to change our windshield wiper that broke off in heavy rain! He went outside to clip it on for us in the rain after we struggled and failed. Thank you Danny for your kindness!
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January 2024 by Kat D
Few days later Management fixed the broken headlight at another location in Mountain View and for that it is only fair to add more stars to recognize their great customer service.I took my Honda CRV 2016 to this location at around 3:30 pm to find out if they could replace the front bulbs and the guy that was asked to come out to check my car was not able to remove both bulbs after few minutes of trying; instead without even asking me he suddenly used his knife to remove the socket and he completely broke something I could see and hear it(on the passenger side) and when I finally questioned him on his experience he totally blamed my car and refused to accept any responsibility. I had to return home before dark but no matter what this additional damage is not my fault and someone above him should know what took place today; I usually do not write reviews like that but I could not easily pass from this one.
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January 2024 by Lola C.
Ariel was very kind and helpful during my visit today. I appreciated his help in getting the items that I needed. I will definitely return to this location going forward for any vehicle needs.
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December 2023 by Maria M.
Very good service, people there very helpful. They do everything that can to help with our dead battery and change the windshields , nice and young people .
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November 2023 by Jignesh Shah
Very impressed with the customer service at this O'Reilly location! Very helpful and courteous!
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November 2023 by D H
5 stars much deserved. The guy helped me with my battery terminal. Cleaned it off for me cause it had corrosion all over it. I didn't even buy anything. When I need parts this will be my go to store for real.... Great customer service!!!!
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November 2023 by William Y.
If I could give this place a -10, I would. I was looking for a spring for my camper shell and he looked up the part number and couldn't find it. I asked him if possible could he take it back there and match it up? He replied that I wouldn't fit without even going back to even look. The other guy that was working next to him, asked if there was a part number and of course there was, but it's not in their system so his reply was " do a Google search". I so if you're looking for something and asked if they could even go back and look, don't bother coming to this place they won't look they'll just tell you that it won't fit in or won't work. I'll tell you, the worst customer service I've had in a very long time.
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October 2023 by Thomas L.
Came in to buy some new windshield wipers for the coming winter. The person at the store was very professional and helped me find the type of wipers that fit my car. He also offerd to replace them for me after the purchase. Great experience.
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September 2023 by Willy H.
Had the pleasure to be helped by Danny and he did an outstanding job. The parts that was looking for were available and Danny even delivered them in hand. Kudos to Danny and his team. My kind of store.
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September 2023 by Susan Ong
Great service, very helpful staff. Installed a new rear wiper for us. Quick , easy, super efficient. Much appreciated!
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July 2023 by Narayan Mohanram
Very nice helpers at the store. They suggested that I could return stuff if it did not work for me. Got some fasteners for a licence plate (which did work).
