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January 2023 by Joseph G.
worse business of usbank in history!!!!!!!! they are scammers, making me pay 5x overdraft , when their is only one payment. their staff is rude, they lie to your face. saying they are trying to help but in reality they aren't. worse f****** bank ever! close your account now! if i could leave 0 stars i would because thats their rating. unprofessional and rude as hell.
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November 2022 by Miranda
This review is for this location, and not US Bank in general. This is a location inside the Safeway.I opened an account here, and the staff were very helpful. It took a lot longer than I expected, and there was no place to sit, hence why I took off one star. I have had a lot of issues using ATMs, or even calling the customer service number, but when I come into this location I always get great service.
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September 2022 by Ronni O.
Clerk wouldn't let me withdraw cash even with my issued US Bank card with my name I gave info they needed it was correct info and still didn't get money. Also they're atm was being blocked so I couldn't even get money from atm. Money needed for an emergency now I have to go look for an atm wasting time to get money and I need the money not waste time looking for atm. Was thinking about opening a new business account for my company now I will go somewhere else don't need this to happen again and not be able to access my cash for work supplies
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February 2022 by Kira Light
Great, efficient service!
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October 2021 by Collegiate Carpet C.
Terrible bank it takes forever for checks to clear it takes forever to process credit card payments if you have a check endorsed over to you and deposit in your account they'll reverse it even if they've deposited checks in the past with the same name they love to charge overdraft fees and they will hold your check until you overdraft and then deposit it so that way you can pay the overdraft fees I do not recommend
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July 2021 by Sowmya Viswanathan
Patient and Friendly service.
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May 2021 by Jamia G.
Never have I ever experienced nothing like this especially in Sunnyvale. Especially in this day and age with all the racist profiling within the police department we now have it in our banks. We need to protect our black men seriously. ERIC HERNANDEZ you are a Racist. It's people like you why our black men cannot feel safe in their own hometown. You don't even live in this city and we have lived here all our lives. We can't even get our money that we work hard for but the white people in line behind us get all the time of day. This is beyond not right for any professional platform, ESPECIALLY A BANK. We need change NOW. If you don't know how to do your job you shouldn't be working there.
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March 2021 by Salini Singaraju
Very friendly service
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December 2020 by Sheree B.
No one is even trying to help customers with their ATM service. Been waiting 20 minutes.
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August 2019 by Michael A.
The staff at this location have always been friendly and helpful when I went on except only for 1 single time. The staff and the manager Christian are super cool and super understanding and always take care of me and my account when a issue comes up. It's awesome staff like this being the reason I continue banking at this branch location. To also add they always address me by my name and they always address other customers by their names too. Way to go!
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October 2018 by Yen Moji
The manager or whatever he is needs to get off his power trip. Denied me a new temporary card when it was their fault for shipping it to my wrong address after they made clear that my new address had been updated. He was rude and had no intentions on helping me. Worst service I've seen and first time I've ever written a review so that goes to show how ignorant he was.
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September 2018 by Sammike Lau
They don't have 10 one hundred dollar bills for me when I made a one thousand dollar withdrawal. They said they need to have those bills for some other customers. Isn't it a first-come-first-serve system? I finally negotiated to have only 5 instead of 10. They told me to call the next day to find out if they have 10 one hundred dollar bills! They also asked me to try other branches.
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September 2018 by Maribel R.
Very pleased with my most recent visit here! Prakash assisted me today and was very helpful. Definitely plan on stopping by in the future.
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April 2018 by Michael Geller
The best They truly believe in customer service
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December 2017 by Francis B.
Friendly service. Usually quick