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October 2023 by Deana Hambly
Girls day with my sister-in-law Robin!
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September 2023 by Steve V.
25 minutes for a cup of coffee. Absolutely ridiculous. Too many people who complain about the drinks and the workers remade all of them.
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September 2023 by Kensington B.
Service is always so slow, coffee is good but service? we preordered 30 minutes before and had to wait into the store for 15 more minutes.. 45 minutes for 2 grande coffees? jeez. if you want fast coffee go somewhere else, want good service, go somewhere else. never recommending this place. if i could give zero stars i would just got my coffe after almost an hour. what the heck.
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August 2023 by Leah D.
They were extremely slow, and it took absolutely forever. They were only worried about their mobile orders and their cafe ears was full of people who had ordered and had been waiting 30+ minutes for their drinks. Many people had left without their drinks because they were taking so long.
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June 2023 by Adam L.
I drink a lot of coffee and I have been to plenty of Starbucks locations. This one in Susanville is great. They always get my coffee correct. And they are always very pleasant.
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July 2022 by Sofia R.
Who doesn't like Starbucks? Every time I've gone they've been VERY packed, but it's Starbucks. They are always packed and do a good job in having a fast space. I like this Starbucks because their outside patio tables have a nice view of the mountains. They are also conveniently in the same area of Marshall's, and Safeway!
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January 2022 by Bill K.
Is there a negative star button? Typical Starbucks, sub pr product, the only thing they excel at is herding customers through like livestock.
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July 2021 by Lori Schmidt
Our salted caramel cold brews were delish! Only thing keeping them from 5 stars was that it took unusually long for us to get them. I think I saw a cadre of workers visiting happily behind the counter not helping the singular barista making the drinks.
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July 2021 by Teresa Cafe
It's a larger Starbucks with a drive-thru. There's about four small tables, one or two larger tables and a bar seating area on the inside as well as tables w/umbrellas outside. A small amount of retail inventory is available by the registers. You can order on the mobile app ahead of time and pick it up either inside or at the drive-thru. The staff is familiar with their drinks and foods, Starbucks card, payment options, use of the app and they seem to be on top of pretty much everything. The store has always been clean, they are always friendly and they handle a large volume of customers pretty fast (like I've never waited longer than 5- minutes in line from beginning to end) so I'm impressed! I have no complaints here.
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July 2021 by Syeed Hasan
Great friendly staff. Clean restrooms. Clean coffee shop with patio. It’s a regular stopping point for my road trips.
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July 2021 by Michael Lee
Above average Starbucks store next to grocery. Some seats in and out.
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June 2021 by Roman P.
Horrrible Custumer service, manager in charge loos upset and thinks she is going us a favor to sale their products. Place not open at 4:30 as advertised. None of the workers are friendly. Never coming back to this place
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May 2021 by One Nation Under GOD
I'm really getting tired of venti caramel frappe with no caramel. I say no drizzle or whip......if I wanted an espresso icee I'll make 1 at home.yall know me. Second day in a row.
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May 2021 by robin anderson
Coming through town, when I went here, it was very busy, but the service was fast and organized and the store itself was beautiful and accommodating. My sister said it was the best hazelnut mocha she ever had from a Starbucks, and I really enjoyed my coffee as well.
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May 2021 by Perla Cervantes
It’s always something wrong with this Starbucks location Its always an issue with something either orders are wrong I could be the only one on the drive thru and the wait time is insanely long. Today I ordered a shaken espresso and it turns out they couldn’t give me a straw cause they had a shortage and were reserved only for the Frappuccino’s I told her ok I’ll purchase the straw employee still said no. The only reason I keep coming back to this place it’s cause I have no other option since there’s isn’t anymore in town. Employees here have a take it leave it attitude worst from all the Starbucks I’ve been to not helpful at all.
