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December 2023 by Umpqua Thayer
Great place for parts. Reasonable
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April 2023 by Zachary P.
I needed to make something happen on an old (very old) tractor. The employee at the counter took the time to help me find just what I needed.
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April 2023 by Edd “oops” Metz
Good people, knowledgeable. Fast paced environment.
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December 2022 by Kayla Guerra
Local store, local employees, local customers. Can’t go wrong with friendly people all around
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December 2022 by Michael Myers
I have always liked this auto parts store (even before they were a Reibes). As many have stated, they are knowledgeable. However, a recent experience has altered my view.First I had a battery that was under warranty. Their clerk said it was not. But it was. After a LOT of effort, I got ahold of a District Manager named Sylvia. She researched it and acknowledged I was correct. I was told to go to the store when the Manager, Joanie, was in (any weekday). The store is quite a ways from my house and everytime I was in Sutter - it was a Saturday. Finally, I was in the area on a Monday. But she was not working. After spending 45 minutes, I was given a "gift card" by the assistant manager. (I do not understand why I was not just given cash, but thought "whatever"). I thought I would just hold on to it until my next oil change. It's getting near time to do this, and I was in Jackson so I went into the store. But the "gift card" would not work and the clerk did not know how to fix it (though he acknowledged they had been having difficulties with them). I gift card that does not work is just a piece of plastic. He told me to call the main office and ask for Veeble (or something like that) in accounting. He said he would know how to fix it. So I called the following Wednesday, but they would not connect me to Veeble. I then asked for the District Manager, Sylvia. They connected me.She wanted me to drive to the store and she would tell the manager how to solve it. I told her I could not that day, but would on Thursday or Friday. Today is Friday. Here is where it reaches the point where I decided on one star.I could not reach her for over 2 hours. The office claims not to have her cell phone. If that is true, that is ridiculous. And if it's not true, it's called lying. They sent her an "email", but no response.So I finally called the store to talk to Joanie. That was an hour ago. The clerk would not get her and if he gave her my message, she did not return the call.Hence the one star review. I have already spent three trips to the store (about $30 in gas) and 5 hours or so trying to deal with this, all of which would have been unnecessary if the clerk had been honest or if they had given me cash instead of a "gift card" that they knew they were having problems with. (And I understand that is a NAPA issue, not Reibes, but seriously? It would take a programmer working for whomever they have their credit card machine account with a few minutes to get the machines to read their "gift cards"). They fact that they have not chosen to do this speaks volumes.
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April 2022 by peter hertzog
You want real knowledge and quality or oem parts. This is the place to go. Friendly and knowledgeable staff. If they don't have it they can order it. Will be maintaining my vehicles here now.
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February 2022 by Steven Hicks
This is my favorite. They know their business. Only thing is Napa has incorrect items from time to time. Can be busy.
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January 2022 by Scott Wagner
Lots of experience behind the counter. Always helpful and friendly, pricing is reasonable and parts come quick.
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September 2021 by Josh Herguth
We were having car problems, and the counter staff went out of their way to help us diagnose the issue.
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April 2021 by Michael Krisman
Sold me a usedbroken 12 volt air compressor for emergency use. Rode in truck unopened for years. When needed it would not make pressure. It wasscufed up andhadbeen turned back in.
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April 2021 by Chris Hobbs
Knowledgeable folks. Lots of goodies.
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March 2021 by Chet Moody
Have good vendors for parts
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March 2021 by timothy roland
Always take care of things !
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November 2020 by Phillip Stepherson
Nice people too bad they no longer carry what I was looking for but to be fair neither did the competition
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October 2020 by Cole Matte
Great store great staff very knowledgeable prices reasonable as well
