July 2020 by Sally W.
Over the top customer service! They even know you by name! Sorry, Bank if the West, your loss! Totally recommend this bank to anyone living in the Tahoe area! Superb! More than five stars!
April 2020 by Peter Michailidis
Moved to the Tahoe City area, opened my account online and then needed some basic banking and the manager of the branch Katie could care less about my business. I called the corporate office who apologized but they lost me as a customer for life.
November 2018 by Coulter Stansell
The staff is great, the bank itself is awful. I would avoid. I hate commercial banks, I’ve had all the big ones, and thought a smaller bank may be a better solution. All it has been is a headache for the most part. Transactions sometimes take up to a week to reflect on my account, my credit was affected by a payment that randomly did not go through with no apparent reason from the bank. Balancing my budget overseas has been the worst and their customer service is not available outside business hours. I cannot begin to express my frustration and the countless issues I’ve had with their system and lack of available costumer service. I could go on for days... unless youre ok with using a banks who’s systems are literally years behind standard systems, don’t bother with them. I would very much take my advice as I wish I had read a similar review before getting into this mess.
September 2017 by D T.
I love, love, love this small town branch of El Dorado Savings Bank! Since moving up to Lake Tahoe as a full-time resident (vs. my former, 35-year vacation homeowner status), I have come to cherish entering into a bank where I am often greeted by name as I walk through the doors. If you call the branch phone number, a Tahoe City banker answers the phone and their personal service can't be beat. Their fees are reasonable and interest rates paid are competitive with much larger banks. Plus, whenever possible, they cut through the red tape to best serve their clients. I am so happy to be able to support a smaller, hometown bank.