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February 2025 by Jason Hsu
Avoid Omar Herrera. We made an appointment with him for notary service and arrived on time. Upon receiving us, he had some bad attitude and was rather cold. We came to have him notarize a document that requires 5 signatures by us. He said he could only notarize 3 out of these 5 signatures, suggesting that we would have to go to another notary person to finish the rest. It made no sense whatsoever. First, why on earth would he notarize only 3 signatures? Secondly, we have done this before at another Chase branch. Do different Chase branches have different policies? Thirdly, we drove 30 minutes to their branch, only to be told that he couldn’t do this. Why couldn’t he call us ahead of time to confirm? He diplomatically went to his supervisor but came back to us saying that his supervisor was busy. It was a waste of our time. As longtime clients, we felt utterly disappointed. Terrible service!
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February 2024 by FS Worldfamous
Just used the ATM Was a nice area.
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August 2023 by John G.
I had some complicated banking to do on 08/23/23. I ran across a teller, Julie, who was so knowledgeable, friendly and helpful. I can't remember the last time I received such treatment, what an asset she is to your bank. I hope she can get some recognition for her work ethic!
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February 2023 by Farah Miloud
I have been going to this branch for years and I use a few Chase branches regularly but this one is by far the best one! I was just helped by Cory Collins who was professional, efficient, and went out of his way to resolve my problem. I highly recommend him!
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February 2023 by Naj
The tellers have a very bad attitude. The manager was way worse. The teller helping me was an older woman that didn't seem to know how to work a computer and seemed frustrated with the whole process. The manager didn't care to fix the issue and ended up cussing and yelling then threatened that "I'd get effed up" then called the police and that didn't end up doing anything because no crime had been committed. This branch has very bad customer service! The teller told me I can go to another branch if I didn't like it there and the manager said I can take my business elsewhere outside of chase. I contact corporate and they were shocked!
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February 2023 by Sherry Xu
There’s a line of people with one teller. There are two people inside the glass office to which neither of them are out greeting… I’m not sure maybe that’s not their job? Or they’re 3rd party contractors? Pretty sad, this branch used to be so much better. Online banking is the way to go and it seems the people working here agrees with that through their actions.
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October 2022 by Anitra K.
The inside ATM gives $1 bills, but no $10's or $50s. I usually still need to go to the cashier to make change that I need. This visit, there was a long line of customers waiting for a teller. A manager went through the line to ask if they could help instead of a teller. All customers in line needed the teller. I was waiting for the manager to jump on a drawer to help with the line, but it didn't happen. The staff at this location are always friendly and the store is always clean. There are two ATMs on the outside.
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March 2022 by Michaelangelo M.
Girlfriend deposited money and the money didn't go to her account. She proceeded to go inside and they continued to tell her the can't do anything about it. So in other words her money is gone
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February 2020 by Cheryl Brown
Customer friendly bankers!
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February 2019 by Latino Market
New Manager needs to be replaced.
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February 2017 by Armand Copti
Good bank, tellers are friendly. Good parking
