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October 2023 by Jess B.
This UPS Store was a pleasure to do business with, from my phone call seeking a specific box size and the friendly service Robert provided during that call to the in-store visit to pick up the box. I regret I don't remember the name of the young man with the fabulously curly hair who greeted me, secured the box from Robert and helped me decide on the appropriate packing tape -- his kindness and knowledge were most welcomed.Also, the design of this location made it bright and welcoming -- it exuded a mellow, calm vibe that made my rushed lunchtime visit stress-free. Thanks, all!
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October 2023 by jay s
Friendly and efficient service. Always a good experience at this location
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October 2023 by Beverly Leech
Consistently friendly and professional service. Time efficient and solution oriented.
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August 2023 by Amanda Corsi
This is a fairly new store, so it’s very clean and well organized. Every time I drop off packages, I am met with kind and helpful employees. This store in particular deserves five stars.
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June 2023 by Stacy A.
Super ORGANIZED, FRIENDLY, CLEAN & EFFICIENT! Thank you to the team & new ownership for making all of my returns quick & easy!
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June 2023 by Danny L.
This location isn't really helpful with the problem I came across. The sales associate was very helpful but when it came to the Manager, it was like talking to a wall and I still needed to talk to Billing instead to dispute. My packages were to arrive Friday for a Sat event and the UPS store out in San Jose didn't make full attempt nor communicate to deliver it on time. They took it upon themselves to deliver it on Mon since their delivery warehouse was closed on weekends. The packages were meant for Sat! Now they want to tell me I can't get a refund when this was out of my hands and their wrong doing. Now I have to call billing to dispute. This location wasn't helpful at all.
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June 2023 by Daniel Villalobos
Um, this location is most definitely closed. The building it was in has been torn down.
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April 2023 by Alex
I have been a customer of this UPS Store for over 6 years now. I receive a high volume of packages, and have a dedicated mailbox here. The whole team is exceptional in every instance. They provide outstanding customer service, and have extended hours which is really important when you run your own business and have to pick up/ship out packages. I have never had a bad experience and will continue to be a loyal customer. I highly recommend this UPS store.Thanks for all the great service over the years!
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March 2023 by Diana F.
Robert, store manager was super helpful and kind. I was stressing about how I was going to get 2 huge package out of my car. Robert was warm and reassuring. We got them in and sent. Whew!! Robert totally made my day!
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March 2023 by Andrew Rindge
Amazon return never made it back to Amazon. I suspect employee theft or gross incompetence. I will be taking this matter seriously. Be aware of this location. I don't feel this is appropriate for Toluca Lake
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February 2023 by Brenda C.
Quickest service ever!This is a little bigger than your average UPS store.They have quite a few employees which makes it perfect if you don't like waiting.As soon as I walked in I was greeted by a friendly employee face and he was able to take in my return & give me a receipt in less than 2 minutes.
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January 2023 by Ara Poladian
Terrible service , they will not accept Amazon UPS RETURN LABLE . Horrible service and rude
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January 2023 by hye goodgirl
Total rip off , charging me to return Amazon return UpS return label
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September 2022 by Windy R.
I drove by today and found out they are now located down the street & across, right next door to Lemonade.
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August 2022 by Pablo Mena
seems like the store is going through construction, currently closedEDIT: Waze had a different address. They moved to this new address a month ago (July 1st)