Being a preferred costumer of BOA for many year I was sad and surprised with such poor costumer care here. Sarah Nisbet made me feel quite unwelcome and showed little to no concern to help me with my needs. Avoid this branch.
Avoid this branch at all costs! They have no idea what they are doing and every time I come in they take me through a different process just to deposit a check or get a cashiers check. I have never have so much difficulty doing basic transactions, the employees are terrible and give absolutely no proper customer service... read full comment
Terrible customer service. Wanted me to go to back of line and assistance maniger quiet yelled at me.
Sad but true.... BofA corporate is going to hell and fast. While the staff in Truckee are generally very friendly they do not have sufficient staffing to deal with general banking needs like opening additional bank accounts or getting a signature card signed by my husband when we walk in without an appointment. The last... read full comment