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March 2024 by Kiana Yue
This review is so long overdue. I have nothing but good things to say about the front desk staff, but Alex especially is so kind and welcoming which really adds to luxurious, high-quality feel you want when going in for an appointment. I have been going here for years and love when she is the one who answers my calls or checks me in. Huge asset to the company and such a gem!
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December 2023 by Diane Yi
Dahlia is amazing ! She is a magician and does her best always to give you the best experience. She has healing hands, is patient and consistent. I went from a be month trial to now coming in 2 years to see her.Book her as soon as possible as she is also booked so fast.Also front desk staff are always prompt and personable. If you have questions, ask! They are informative and knowledgeable. The products they offer are effective with the addition of doing YOUR part.Great location and cannot say enough good things here.
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November 2023 by Ron Smith
Great place, very professional, and I left feeling like a new man
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October 2023 by Maricruz Hunt
Hands down, this company hires well trained face and body therapists. Simply put, the best experiences can be expected. My mature dry rosacea skin facial needs were thoroughly discussed, gently relaxed, and walked out with fresh, well exfoliated hydrated and glowing skin. Add on the peppermint scalp massage...it's amazing ?
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August 2023 by Idalia Delcid
Love this place ❤️?
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August 2023 by shabnam ali
Very nice staff, courteous customer service. It was so relaxing and my face felt so soft and relaxed
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May 2023 by Jean Martinez
Hand and Stone in Tustin was super clean, quiet and relaxing. And it smelled so good! The aesthetician, giving me my facial, Dalilah, was gentle, professional and very calming. I’ll definitely be back.
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May 2023 by Leila Saleh
I applied for the monthly membership and I realized I can no longer commit to this. I asked for a refund & a cancellation and they mentioned they could not refund it due to a 30 day cancellation policy. So I would have to cancel the first day I enrolled? What? I called to cancel today well passed the 30 day mark. They informed me there in fact there was a 72 hour window to cancel upon enrollment but this was not mentioned to me when I enrolled. The rep “apologized for the inconvenience”. That’s not an inconvenience. You did not state my consumer right and you’re robbing me of my money. They did not state I’d be billed against me will. I want all billing to stop regardless of a ridiculous policy and would like to speak to a manager. If you’re gonna sell someone something do it correctly and legally.
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May 2023 by Алина Самирханова
Very cozy, clean place! They make a wonderful massage ?? feel great after it
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April 2023 by Jessica Moon
Been a member for over a year. Price is higher than other places but it’s clean, professional and modern.I always upgrade to deep tissue. I like mark and kevin as therapists (I prefer males as I need really firm pressure)Front desk is awesome- can book online or via phone.
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February 2023 by Mare Anderson
Started here in July of 2022. Very first appointment should have known this was not the place. They had to reschedule me my first day for an earlier appt and no one showed up on time for work that day and they were 15 min late, they did offer me an add on for free. Still I started a package with them. In Dec which I scheduled a couples massage almost 3 month out knowing weekends fill up, 3 weeks prior to my appointment they had to reschedule me again because one the masseurs called off. ( they only have certain people that do couples massages??) 3rd time I made my appt a month in advance for Jan and 1 days prior they had to call and reschedule it, which I just canceled.I understand letting employees take time off but come on, in 6 months I was canceled and moved 3 times. I just chose random masseuse & masseurs. So I cannot blame one person.The sad part is I was referred by one of my co-workers that goes to the one in Lake Forest.Either way I found another place now and don't plan on coming back.
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December 2022 by Lisbeth Casillas
Receptionist was courteous.I was not impressed with the hot stone massage I was given by Anna. No time to work on feet and when asked she said time was up. Wish they give you a 10’ heads up when the massage is about to end or ask if there’s an area to work on before the massage ends. I wasn’t keeping track of the time, I was too busy tryinto relax.
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November 2022 by Sonia Mann
I wish I can give this place a 0 rating. I called and booked a 50 min prenatal massage. I walk in to my appointment and was asked to fill out lengthy paper work. Once I was done my paper work, my massage therapist said she can’t do the full 50mjns now since we are starting late and she has another client after me. I told her I was never communicated that I need to come early to fill out my paper work. My only option was to pay for 50 mins massage and get a massage that was not going to be 50 mins or reschedule for another day. I told them that I was not going to pay for 50min massage since I wasn’t getting a 50mjn and why would I want to come back to when I’m getting such a bad service. Why would I return???
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October 2022 by Jennifer D.
Just had my first facial treatment with Delilah. She is so knowledgeable and so kind. The facial was awesome and my skin is glowing ! I highly recommend her !
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August 2022 by Rae H.
Mary is a gem. She's so sweet and knowledgeable, she doesn't push products and extra services. Don't get me wrong she will recommend, but she does not come off pushy at all! She takes her time and makes sure you're comfortable every step of the way.
