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April 2025 by A Place-2-Live Inc. (AP2L)
Diamonds are a Girls Best Friend! I had the pleasure of meeting Mr. Thornton & his lovely staff this morning! Very elegant display of fine jewelry. This could be the start of a wonderful relationship!
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April 2025 by N Aguirre
Nice intimate store with great product and even better salespeople! The best Jeweler in the area
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February 2025 by Raymond Torres
Excellent service. Not even a customer yet, brought in a new watch for resizing and they took care of it quick and easy. Will definitely be back.
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December 2024 by Dawn Kelly
Very professional and excellent customer service. Rebecca was very helpful the moment I walked in the door. I told her I was looking to add bands to my existing wedding ring and she showed me different combinations until I was pleased with one. She was upfront about the price, and it was the same when I picked up the ring. I asked her about the time frame: 7-10 days to resize my ring (took 4!), then 5-6 weeks to special order my band. They resized, got the bands, and welded them to my wedding ring in 2 1/2 weeks. They called me twice during the process to keep me updated. I highly recommend them!
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December 2024 by Matti Smith
Knowledgeable salespeople who are friendly. They have a good selection of jewelry on hand and what they they have good sources. They can modify or create unique pieces.
Parking can be a little difficult depending on holidays and times you go theree.
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September 2024 by Heidi May
Wonderful customer service! I went in for assistance with a broken bracelet and they were happy to help. The jeweler was able to quickly fix it and fixed it for free. I will be returning again for other jewelry needs!
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July 2024 by Melissa smith
Limited selection, even small selection of items above 14K gold.
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April 2024 by Randy Collins
Great Customer service
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September 2023 by Jay P.
Stopped by to remove a link from my watch, Jeff and Bria assisted me quickly and removed 1 link within 30 seconds! Amazing quick service. Thank you
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September 2023 by Cnith TheOnliestOne
Lots of beautiful things! Expensive though.
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June 2023 by Karen H.
Decided to buy a Shinola watch from them in March 2023. Yesterday my watch started acting erratically and I brought it in. I was told when I purchased it that it had a 1 year warranty and if I had any issues to bring it in. Well that's not the way it went. They replaced the battery and said if that doesn't work that I was basically on my own and would need to send it out! So now the watch still won't work correctly and I'm now left on my own to deal with this. No support from this place at all. I'm out $600 in less than three months and it isn't about the money it's the principle try to do a good thing and support local businesses and this is what I get. What type of business is this no integrity or customer support shame on on you Thornton & Sons no more business from me or anyone I speak to. Do not purchase here!
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May 2023 by Cenie E.
They were excellent!!! They able to repair both items in a timely manner without any problems:)
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May 2023 by Dale C.
Although I only came in for a simple battery replacement and re-size this was one of the most pleasurable visits I have ever had at a store. All of the staff are excellent starting with the original phone conversation to picking up my watch from Jeff. The only issue I have is they have so many nice things. The temptation is unbelievable. Thank you again Jeff and Thorton and sons jewelers. I will be back. Anyone reading this please consider Thorton sons for any of your needs. They are great people.
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March 2023 by Pam L.
Bought a $1600 bangle in June, 22. In Feb 23, we took it back as the clasp kept popping open and the bangle falling off. We were hoping they could repair to make the bangle safe to wear. Owner John Thornton said the bracelet was too small. Told him it had been fine for 9 months since we bought it and if it was too small why did their sales person not point that out at the time? He also made a point to rudely argue the bracelet was a yearold ! It isn't we have the receipt but even if that were so there should not be an issue. He wears the same designer bangle and insisted on showing how his does not pop open when he flexed his wrist. The entire time he was rude, duragory and disrespectful. We had not asked for a replacement or refund just simply a repair. He claimed there was nothing wrong with the bangle. I later called the store and asked who the designer was. we were going to contact to see if they could assist with the repair. After being put on hold told by employee they claimed they did not know ! As the owner himself wears EXACTLY the same unique brand that is obviously a lie. This company is the worse vendor I have ever dealt with . There is NO after service . We did get the bangle repaired in town for $30 and within 2 hrs. Was told the bangle was misaligned and was why the clasp was not connecting. No fuss or drama, just did their job. Would never buy from Thornton and Sons again, they are rude, arrogant and unethical buyer beware!,
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February 2023 by Kathryn O.
Fast, friendly and returned my repaired necklace freshly polished. They are conveniently located in Nut Tree Center so you can do other shopping when you drop off and pick up. Thank you!
