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January 2024 by Stefani K.
I used to go here every week before Covid and never had a bad experience. Just a few days ago, I came to this branch again and the experience is totally different. Even though they had a great renovation and the interior is beautiful but the staff is unprofessional and rude . No one greeting the customer and the teller is very slow. Hopefully they can improve to provide a better customer service.
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July 2023 by Perry S.
I had a great experience with this particular Bank of America. Mrs. Sarah Zhu was an outstanding employee of this branch. I opened a new account she very well mannered, polite in helping me set up my accounts there. I have never seen any employee as proficient as her. Bank of America should be very proud to have Sarah Zhu as their employee. Thank you again Sarah.
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July 2023 by Ardie S.
I went into this branch to discuss a long hold on a mobile deposit. No one in the branch, including the manager could help me. Customer service couldn't help me. I called customer service 2 days later and was told that they could have reversed the deposit and I could have taken the check to the bank it was drawn on, but no one informed me of that. Even after verifying that the check cleared the other bank, Bank of America refused to release the funds now citing that my account was overdrawn 2 times in the past 6 months. Wow! Where was this level of honesty when 3 days ago? How does this protect the bank! They already have the money and I've had this account for 25 years. I'm just stunned. I can't wait to get my money and stop ALL business dealings with these monsters. No one takes accountability, they just shuffle customers from one place to another instead of giving accurate information.
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April 2023 by J F.
Always heard people talking about the unpleasant experience there at this branch, and it happened that I had to go the past Saturday, I finally get it. this female teller there was so rude and loud, acting very unprofessional attitude.
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March 2023 by Huang Stephen
A financial advisor (W. W) hired by Merrill and works inside this BOA branch is so unprofessional I have ever met, rude, and lack of attentive altitude towards the customer. I wrote a complaint to the branch manager but received no feedback. This branch office needs substantial shakeup and improvement.
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February 2023 by Patrick A.
Just a terrible establishment with terrible employees. Going here for any banking services is simply a waste of time. Negative stars if possible #smh
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February 2023 by Laylah S.
I came in to open an IRA. After the whole process the woman who helped me set it up told me not to come in to deposit small amounts because it was a lot of paperwork for them. What kind of bank says that to a customer? I am now looking to move all of my money out of BOA.P
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November 2022 by Janice T.
The service was terrible. I've made an appointment but it's still an hour. One of the short haired Chinese women had a very bad attitude.
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November 2022 by Andrew Calderon Sanchez
Quick n easy. has 2 atm's
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October 2022 by Mister Fried Potato
Not even one star, go deposit this morning and got discriminated, deposit cash ask me fill out all detail from deposit slip even account no, that’s should be the service you check with me after I access my debit card, and the girl call Mindy even ask me to count how much cash exactly? That my company cash with whole bunch of dollar bill, you have a counting machine in front of it and you ask me to count? I ask for manager and manager did the same thing, you want me to count in front of everyone, you are put me like a show? You guys discriminated Asian face? I will report to BOF for this case, I being living around this area for 10 years and came to deposit weekly, and this is the first I get this issue and feeling so upset, our company will cancel BOA account and change to another bank instead, we cannot accept this service. Plus I went there 10am and no one line up in bank, I am the only customer but getting this service. Thank you
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September 2022 by Alejandro Dai
I have been using this branch for 10years now, but the last 2 years maybe they changed management, the service and attitude I received was horrible, and I gave them plenty of chances, they are not doing any better for the last couple times I come in, so people, stop wasting your time and go to another branch, you probably will receive much better service
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April 2022 by Julia M.
I now officially hate BofA. This one is the worst compared to other nearby branches. It feels as if managers at each branch make up their own rules as to what processes through because I got two completely different answers and action regarding the same exact thing.
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January 2022 by Grace C.
Decent. If I had a choice, I'd never go with BoA for any of my banking needs. Unfortunately, my car loan was sold to BoA, so I had to go through them to deal with car payments. For some asinine reason, I could never make any principal payments online, and would need to go to a branch to take care of it. This branch, of the near 30 years that I've driven by it and, on seldom occasions, have visted, always has a line. ALWAYS HAS A LINE (before and during COVID!!). However, EVERY BoA that I've regrettably visited ALWAYS HAS A LINE. It's as if there is a possibility that maybe the practices or technology that they use just aren't efficient? I don't know. But, if you're planning to come by, just be aware that you may need to wait in line. On my last visit here, yes, I had to wait around 25 minutes before finally getting to the teller. This is during COVID. The teller was amazing! She was able to do everything that I needed to complete with a teller, and she explained everything thoroughly for me. In terms of customer service, probably the best ever! However, it's BoA's practices of what can print on the receipt that creates a bit of confusion. Thankfully, she was willing to show me her screen to let me know what was going on with my account so there wouldn't be an issue. Of course, I was still concerned because, hey, how many of us have dealt with an issue that a bank had said was all-good, and then got bit in the behind for? Anyways, again, thankfully, all good in the end. Would I come back? Only if I can deal with the same teller again!
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January 2022 by Rebecca C.
The tellers at this branch are understanding and patient. They know the process of each transaction and take care of the customer, spending time and energy to explain without demeaning the listener. I appreciate their care and consideration.
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October 2021 by beinggreen24
I have tried calling this bank for two weeks. To make an appointment not one soul has picked up the call.
