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January 2024 by Loy A.
My experience at this location, in the past 12 year, is always great. Estella the Mgr. and some other older gentleman..., always provides me with great customer care. Update on Feb 3, 2024 : My complex return on multiple items, with different dates, was completed flawlessly. Thank you Daniel, Guillermo and Vanessa : )
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January 2024 by Sergio Cuevas
Great experience, Santiago was a huge help.
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January 2024 by Sergio Medina
Came in for a free battery inspection & Juan was great. He helped me from start to finish. From inspection to suggestion, & removal & installation of the battery I got ! All about 20mins. Thanks again Juan !
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January 2024 by Jennifer M.
I came here with a faulty battery after going to the AutoZone off Azusa and was told no battery, alternator or starter issues after having a dead battery at work. I went to target to do some shopping just to come out and be stranded with a dead battery again for over an hour. Finally got jumped and headed to my go-to AutoZone and was even more impressed by my experience with Santiago. He was super informative and extremely helpful and knowledgeable. He helped me change my battery and even helped with my terminals that were corroded, talk about going above and beyond for the customer. So glad that I was able to go back to this store as they never disappoint and are so willing to help you be safe on the road. Thanks again Santiago, you were for sure an angel for me today!
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December 2023 by martin z
They were great help, and the tight jam that I was stuck in. They even let me borrow some tools.
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November 2023 by Hector Escatel
Santiago is very helpful and is knowledgeable he helped me choose the rights parts.
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October 2023 by Carlos Martinez
I’d like to write a review on how disappointing this store has become. The workers try their best to help us customers that is evident. But what does not seem to be comprehensive to me is why would the store manager Estella E. can just sit on a chair while the line grows. How a store is ran under her supervision with her directing customers to get in line while she continues to sit there on her phone as if she isn’t on company time. I have been a regular customer at this location for years due to being an employee near by and I have never been more upset with the customer service here. How is it ok for a boss to let the phone ring while she hangs out I don’t understand why she has an attitude if it seems to be all she does is sit on that chair and avoids the line. I hope I had her bosses number to speak directly about the failure of a store. The store needs a change of management and soon due to the lack of service here. Don’t waste time at this location go to the store down the street.
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October 2023 by Marcos Dominguez
Women here are too much and act as if they need to be manly & rude!!! Use 2 be my every weekend spot 2 be. They ripped me off for my reward points. Now I go out of my way 2 go 2 the Nogales store. Older manager with beard is a class act and his workers too!!!
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September 2023 by Azgad Valle
If I could give this place zero stars I would. I have never gone to shop here and come out satisfied with my purchase. And it is not because of the product, the blame is all in the costumer service. Every employee here seems to hate life, they provide little help, and when they do it’s very obvious that they do not truly want to help.My biggest issue is with the employee named Vanessa. She always go out of her way to make sure you have a bad experience shopping here. Aside from the attitude, she makes it impossible to make returns, even when she was the one who gave you the wrong parts. I HAVE NEVER HAD ISSUES AT ANY OTHER AUTOZONE. Sadly this is the closet one to me, but every time I have to buy parts, I have to go out of my way and drive to a further location where I will be helped correctly.Do not go to this location unless you know exactly what you are buying and require no help from the staff. You will only waste your time and money otherwise. I recommend autozone on Francisquito ave, or the Hacienda ave one.
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September 2023 by J. C.
Daniel is extremely friendly, helpful, and knowledgeable. Thank you so much for your help, Daniel!
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August 2023 by Danny P.
This is my local AutoZone. I've been to several AutoZone's in different cities Pomona,Ontario city of industry ,la Habra, Victorville. I've always had a good experience with courtesy and professionalism, but I got to say there was one time I had a bad experience with one employee at my local AutoZone. He was a youngster with an attitude I don't believe is working there anymore because I have not seen him anyhow one bad apple don't spoil the whole bunch right .I've been here several times, and every time the employees have been friendly and courteous with experience, knowing vehicles and the know how of auto parts, The structure is fairly big well stocked, and like I said with employees with knowledge, and I appreciate that .I've ordered auto parts, motor oil's transmission oil, LED lights,filters, different parts, and Accessories for my vehicles ,Acura, Honda ,and Chevy .The prices are really reasonable.I would like to state I had an issue with a battery that was still under warranty, but could not find the receipt ,the district manager for the Pomona area straighten that out real quick for me and I appreciate that.Iam always gifted AutoZone cards for birthday or what have you and those come in real handy not only that you build up good deals. They are open till 9.
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July 2023 by fred mateski
Decent prices but stock is typical of the chain auto parts stores. They only the carry the fast moving items. If you need a special gasket or a hose they don't stock it just the main fast movers like alternator starter motor batteries.
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June 2023 by Tracy
My timing chain broke so I went to my neighborhood Auto Zone for a kit, torch wrench, copper spray and some bolts. Unfortunately for me they didn't have these items in stock which was very discouraging and I had to get them elsewhere.
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May 2023 by Genesis Romero
Very attentive employees!! My cashier helped me with so much kindness!
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April 2023 by Abraham Manzo
Really disappointed they just standing around I have to wait 15 min just to get a part and all the crew just making jokes or not doing nothing
