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February 2024 by Rhyce A.
I have been a customer at the grooming salon for many years all because of one pet groomer who is very professional and really cares for my pets. A shout out to Audrey for giving the best service ever! Had a very bad experience today. I called to schedule a grooming appointment when the staff asked about my pets being up to date with their rabies shots. I said they are and I was told to bring proof on appointment day. I asked if this is a new policy when in my experience being a customer for many years the salon would normally call the vet to clarify. The staff was being rude, she did not let me finish my sentence and just forwarded my call to the salon manager who was also in turn not understanding of my concern, not letting me finish my sentence and talks over me. I asked to get the name of the rude staff who I first spoke to and the manager refused to give the name for protection purposes. I personally felt ganged up on and find this very unprofessional. I asked to speak to a higher position and was forwarded to the store manager who was polite and tried to hear me out, promised to call me back in an hour which she did. Unfortunately, the store manager ended up siding with the salon manager and claims it is their company policy not to disclose the name of the rude staff who first assisted me. My only point of asking for the name of the rude staff is to know who to avoid the next time I call about my future appointments. Now I feel uncomfortable even calling to verify if the appointment I made is confirmed or not only for the reason of being bullied by the salon manager and the rude staff. I was promised by the store manager that someone else will be reaching out to me within the day. If it really weren't for my pets' groomer, I wouldn't be coming back to this particular store. I am not one to leave negative reviews but based on other customers' same experience of rude staff at the grooming salon, I feel it is but just to also leave my thoughts on here to help out the community, so they avoid sharing the same fate as I did as a customer.
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January 2024 by T Mol
The people were really nice. The store was clean. They were very helpful. I found what I needed and got it.
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January 2024 by Erika Brjs.
I like good clean service the staff is trained to help the costumers
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January 2024 by Ruben Loza
This place is great staff is informative and always helpful making sure you get what you wanted
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January 2024 by Lolys C. D.
Very friendly and knowledgeable staff
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January 2024 by Kristin Gutierrez
The staff was very helpful when I had questions they were super informative and friendly. I was reaching high up on a shelf and the associate came over right away with his tall stature and grabbed the item with ease. So happy with my visit.
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January 2024 by Cristina Aguirre
I walked into the store looking for a specific items and the staff was more than happy to help me and very knowledgeable I will return here
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December 2023 by Odine O.
Always do a pick up order here for my cat's renal food. Order it here because I dont have to buy a whole case of one same flavor, they sell them individually. I'm sure the renal food is less palatable, so having choices help. Always quick pick up time and I never wait more than 5 minutes before my order is run out.
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December 2023 by Michael
Petsmart has consistently provided exceptional care for all of my dog's essential needs. The grooming team demonstrates an incredible level of passion and dedication towards their work. I have found no reason to consider shopping anywhere else. I highly recommend making Petsmart your primary destination for all your pet requirements.
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December 2023 by Karla N.
They just want to shave your dog and charge extra. Really bad experience today. I'm not coming back to this location.
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November 2023 by Kathy G
Great prices and experiences.I love the people who buy items there. They love their pets and tell great stories.
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November 2023 by Rob
They accidentally delivered the wrong food, but was able to get it swapped with no issue.Cat was not happy, but forgot about everyting after his meal and a nap.
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November 2023 by Claudia 1
They left my puppy hairless, showing her skin, now she shakes all day. For not combing her hair, they shaved off all her haIr.
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November 2023 by Eunice Munoz
Horrible experience if I could give them zero Star I would I asked for a specific hair cut in my dog they ended up cuttinng all his hair off completely because according to them it was to knotted paid almost a 100$ for this and my dog has cuts all over his body they even cut his long eyelashes never taking him here again
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October 2023 by Patrick K.
Prices are ok, services ok. Crew is very friendly and knowledgeable. Well I was a little disappointed in this petsmart not because it was awful but because it didn't have the Prescription dog food I needed