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March 2024 by Mica Park
I called and asked,"Where is the nearest corporate location?"-> "I don't know.""That's a very good answer. Thank you."-> "You're welcome."
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January 2024 by Cristina Teodorescu
Brianna & Kristina were very helpful and knowledgeable, great customer service!
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January 2024 by DRAGOS TEODORESCU
Briana the store manager is fantastic. Great knowledge and great customer service!Thank you very much!
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December 2023 by Lynne Fliegelman
Love this store. Drive past the Westlake store to come here. Emery and everyone here are patient and understanding.
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November 2023 by C K
The store rep Jose was great to work with. He is quick and makes the process simple. He's also very friendly.
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September 2023 by bill ries
Katrina Was very knowledgeable and helped me get my data plan back working again. She really knows both the AT&T plans and the iPhone very well. She can fix anything! Best place to go if you have a problem.
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September 2023 by Richard Duenas
Kristina was amazing, super helpful, and super efficient.I went to the other AT&T store in Thousand Oaks to convert an old phone number and they turned me away citing that “prepaid and postpaid AT&T don’t talk to each other”. I drove down the street to this store and Kristina took care of it quickly.The other guys work off commission and didn’t consider my customer service issue worthy of their time, highly suggest anybody work with this store instead.
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September 2023 by livegriffin
Dee was a refreshing help on the lost phone. Very professional kind efficient and personable. Hang onto this person because it’s hard to find customer service with all the qualities she displays. Thank you Deanna! ????Bill Griffin
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September 2023 by Kelly Sarac
I dealt with Dee today and she helped me so much. She was truly patient and kind, while managing the store by herself. What a great experience!!!!
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July 2023 by Victoria Stevens
Kristina was great and really helped explain my bill to me. I was thinking of switching services but after she explained everything to me, and helped me change my plan to fit my needs better, I didn't feel the need to anymore.
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July 2023 by Sean Jung
The other day my family and I went to Costco to get a set of new phones, and to transfer the data from our old phones to our new ones we had to go to an atnt store. Although the store was very busy today, Jose helped us transfer a lot of phone data over, and he was very kind and helpful throughout the process. He even stayed past his closing time to help us out. Thank you Jose!
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July 2023 by Jeanine Speiser
I came into the store because my discount was not showing. Dee and briana got on the phone and helped me in every way! The first customer service representative on the phone Travis has the worst customer service! He did not want to help at all, told me I don’t qualify, he was also super rude to dee and briana for trying to help me! The Second Lady we spoke to was very helpful. I’m so happy I came in the store, dee and briana are wonderful and went above and beyond for me! I appreciate them so much! 1000/1000!
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July 2023 by Samantha Gonzales
After having trouble trying to add my tablet over the phone I went to the AT&T off Kanan rd just to find out they were closed. Called to this one to be sure they were open, went in and Jose helped me. He was tending to a customer when I walked in but still gladly made time for me. I had to get back on the road and he helped me so quickly and was very friendly! Awesome customer service!
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June 2023 by Charissa Kwok
Kristina, Jose, and Deanna were super helpful with helping me with my phone issue! They went above and beyond any other store I’ve been to and I was in and out very quickly.
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May 2023 by Adriana Santos
Came in to help my mom switch her phone service from Spectrum and Kristina helped us out. She was super friendly and helpful, and let us know that my mom could trade in her phone for the latest model for a very low monthly cost so we did that. Very happy with our visit and the customer service!
