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October 2023 by R C.
Betsy Knauss vandalized my truck in parking lot!!!!!!!!!!!!!!I had no other option but to park my truck at the rear of the building due to a lack of available parking spaces. It's worth noting that, until this unfortunate incident, I have never experienced any issues or conflicts with my fellow tenants. However, I was informed by Mr. Fidel Mondragon, who is also a tenant here at 3717 Thousand Oaks Blvd, Westlake Village, CA 91362, that he witnessed multiple signs had been placed on my truck, bearing the message "DO NOT BLOCK OUR ENTRANCE." The 8"x 10" paper signs that were put on my entire front windshield and all side windows. Being that my truck is lifted, she could not have put papers on windshield unless she climbed on my truck. This is absolutely unacceptable! I did not block any entrances by the way; I was parked in the back of the building. When I sought to address this matter with the individual responsible for the signs, who operates at 3669 (H&R Block), I was met by Betsy Knauss with repeated accusations of obstructing her entrance. To my discomfort, she also referenced a sticker on my truck depicting a "Skull," which is a symbol supporting Law Enforcement. This situation took an even more distressing turn when she nearly used a racial term that I found deeply offensive and upsetting.I conveyed to this individual my intention to contact our management and H&R Block management regarding this situation, and I respectfully requested that she refrain from touching my truck again. She repeatedly said, "If it is there again, I will do it again."Regrettably, I also observed a scratch on the left and right rear of my truck, which is profoundly distressing. I genuinely hope that your organization does not tolerate such behavior and will insist on an immediate response. I have numerous witnesses that will be included in the police report as well. I truly hope that H&R Block will not tolerate such offensive behavior and takes appropriate action to prevent this from happening to anyone else. Thank you.
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August 2023 by Michael Hulette
Always pleased with the service and Karen is just awesome and amazing as always!
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August 2023 by Jim K.
For almost six months now I have been waiting for Betsy to resolve a challenge from the IRS for the returns she crafted for my daughter. Despite providing all documentation requested and required (evidently their copy machine was broken the day of our appointment), she has done nothing to resolve the issue, which prevents my daughter from getting over $4000 in a refund due her. She rarely answers emails, and when she does she make promises to resolve that she does not keep. Also, her manager has been copied on everything and refuses to step in to fix this once and for all. Now both of them decline to answer any correspondence sent to them. Almost impossible to find who's in charge of that office at a corporate level, which is why they most likely feel they can ignore the situation. Will find a new tax provider, obviously.
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March 2023 by David Cole
My tax preparer as the best! I had a complex situation, in which I worked in two states, bought and sold a home in two different states. Tax preparer took care of those nuances with ease and poise.
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February 2023 by Elle W.
Go here if you want to have a non-responsive agent like Betsy Knauss after she messes up your tax return. Doesn't answer emails, doesn't return phone calls, and misses important information and wants to over charge to correct her mistakes.
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February 2023 by Jeanette Lane
Betsy was very helpful and knew what she was doing and got my taxes done when I couldn't do them myself!
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April 2022 by Christopher Duck
The confidence and trust I have in my advisor is exceptional.
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April 2022 by Tanya Moore
Betsy is the only reason I stay
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March 2022 by Kelly Barreca
My tax advisor has been the same for the past 6 years. She has always made what could have been a stressful situation into an amazing outcome.
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March 2022 by Kristina Cristofoli
The experience was extremely helpful and reassuring. The advisor, David Alexander in Westlake Village, was extremely professional, sincere, knowledgeable and caring.
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March 2022 by frank corso
Ease of filing my tax returns & confidence that they were filed correctly.
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May 2021 by My YouTube
Block Advisors in Thousand Oaks, CA does terrible business. This year, the tax preparer delayed and delayed and never communicated and left everything to the very last minute...the day before taxes were due. WITH NO TIME for me to review them and go back and forth with questions. I submitted my taxes way ahead of time and the tax preparer told me a week prior to taxes being due on May 17th that she had them finished and I would hear from her shortly. Then an ENTIRE WEEK went by, no response to my emails or calls, and ZERO response from her manager. Then I was told "Oh there has been a software issue all week its not just you and your taxes that are being affected." I was never told about this "software issue" and was ghosted for 7 days by the office and not one person let me know what was going on with my taxes. Then she finishes them THE DAY BEFORE THEY ARE DUE. Terrible customer service and communication and added stress to an already stressful situation. Extremely disappointed on so many levels.
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May 2021 by Laurie Wheat
Sam Firestone made sure that every item on this return was completed correctly.
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May 2021 by Kathy Beddow
Always helpful and professional.
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May 2021 by Warren Ekholm
Betsy . 100%