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May 2023 by Arthur C.
US bank recently purchased my bank of over 30 years. In there infinite wisdom they made the transition over the long Memorial weekend with no support staff available to help. There Quicken support staff doesn't work on holidays or weekends and there office closes at 8pm central. So now I'm on hold with them waiting over an hour. US Bank has know about the conversion for many months....yet I just received the new bank routing and my account numbers after the conversion. The US bank new routing number info should have been provided weeks ago and support staff should have been available during the conversion with extend hours. I don't know if this is your first rodeo but it sure comes across that way but this is terrible service. I can only hope banking service will be better.
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February 2023 by Michael C.
Closed my account after their mistake, Yana and the district manager Millie is awful people with a entitlment, retaliation against client when they are wrong. Don't bank here. Lawsuit is pending
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December 2022 by Matthew R.
I've never walked into the branch, however I can only imagine how exceptional it would be after dealing with Yana and Alain in loans. Both were absolutely professional, attentive, accommodating, and always available for my questions and requests at nearly all hours of the day. They worked so hard to help me get a 2nd loan on my property in this current market where no one would allow it. The entire loan experience with them has been nothing but a pleasure. I will always reach out to them for any future loans and I highly recommend to all. Thank you Yana and Alain!
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December 2022 by Nicole A.
The Westlake US Bank branch is one of my favorite banks to work with thanks to their awesome manager, Yana Hatem. She is knowledgeable, professional, and always a pleasure to work with. All of my banking needs are always handled with sincere care. I can't recommend this bank enough!
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November 2022 by Peri S.
if i could i would put zero stars.there is a worker person in there i think her name is yana something hatem,many times i ve been there and every time i faced her and asked her for help she was pretty rude and had a fake creepy smile. im a persian spekaer and one time she was giving me attitude about my accent while i think she also had one too.isnt it ridiculous? please read my review because im being honest and it could help not to deal with her and ask for help someone else.all the other guys were very nice ,asked my concerns but unfortunately if she would nt be there this bank would probably be a better place.
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August 2022 by Grace M.
The branch manager of this bank is racist. She yelled across the entire bank at my husband to go somewhere else and that she's notgiving him and money. Even after providing all do ends, she didn't believe he had the accounts he had. She is rude, racist, discriminates and caused and continues to cause our family and children intentional financial and emotional harm. We will be filing complaints. Don't go here if you want your own cash or fair treatment.
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June 2022 by Pat G.
As you can see I received a response from "US (white only) Bank". It was an automatic response sent out to anyone who isn't happy with the service. I responded and never heard a peep from Japan Bank, oops I meant US Bank. Now, I'm not "woke" or some liberal idiot that gets offended by the slightest insult. All business. However, I do get concerned and angry when a bank branch that keeps $100's of thousands of dollars of my daughters and husbands savings refuses to give access to their cash.......that pisses me off. And, Only because of his skin color = racist. Really take out your savings. They best way to show dissatisfaction is to not support the business. I'm sure I will receive another Robo-response to this review also.
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October 2021 by Yang Hee S.
I had an appointment with the banker today and they told me to wait 15 mins. I end up waiting 25mins and the guy asked me to wait another 10mins. Are you kidding me? Absolutely horrible service!! This is my second visit because nobody were avalible on my first visit so I had to make an appointment and didn't get to see the banker again!! I am not going back there again! Stay away from this branch.
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January 2021 by Gary R.
I had a recent experience at this branch and was very satisfied with their service. Yana Hatem, who is the branch manager did an excellent job and I was very satisfied with her service. She is very professional and extremely knowledgeable in her field. I highly recommend US Bank and especially this branch.
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December 2020 by Lee K.
Yana the manager, is the best! She makes each customer feel she has her full attention and make sure all concerns are met.
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March 2020 by Bruce M.
I've been banking here for about 4 years & really like the personal service I receive. I've followed Tracy from the local Pavillions branch to the local branch. Always a warm greeting!!It's nice these days to still get that!!
