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March 2024 by Tito Bombaci
Expensive.
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November 2023 by Lupe Heredia
Worst experience ever changing customers extra for no reason double check your recipes.
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October 2023 by Kierra J.
Terrible. Ordered on DoorDash and they ran out of our flavors that we ordered. Instead of calling me and asking what flavor I would want instead, they just gave me random ice cream.
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August 2023 by Tran H.
Friendly service. Cashier is friendly and gave us a pup cup so my puppy can enjoy his treat while I enjoy my cappuccino blast.
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July 2023 by Linda V.
Went here to get my "lunch" instead of the sandwiches at Lee's that ended up being a super let down. Their Oreo cappuccino blast was spot on. Kudos.
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July 2023 by Araceli Lopez
Worst customer service! Do not go to this location at all especially for cakes! I tried to order a cake and the lady was trying to over charge me. I asked why and she didn't know what to say. Then I told her "what about if I take this cake (pointing at the fridge) just for a different day would it be the same price" and she said no it will still be more. I asked why and I even mention if it's because the cakes inside the fridge are old and she didn't know what to say. I spoke to the "supervisor" and she is just so rude and couldn't even answer my questions. I asked to speak to the "boss" and explained the concern. He said "you are trying to buy just one cake." Like really yes all I need is one cake that's it. He tries to buy me with a $10 coupon for my next visit which was what they were over charging me, but no thank you I won't be coming back to use the coupon after the horrible service. Also, they were doing the so .99 cents ice cream. I had two other kids with me plus myself and I only got one ice cream for .99 which was fine because that is what the coupon and the lady told me. But I saw they were making exceptions for other customers ringing them up one at a time for .99 cents ice cream. Not fair. I didn't complain about it there, but I am writing here that way next customer can be treated the same as others.
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June 2023 by Shahrad M.
The new owner is so much better than the old cranky lady. He came out and was very nice and explained all the options and allowed me to choose what I wanted. The store was clean and looked well taken care of. The variety of ice cream cakes were great, lots of selection. The owner also gave me some coupons for next time and provided a very friendly environment all around. I am glad I stopped by. Thank you to the new management.
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May 2023 by Jessica M.
I went in today to purchase a birthday cake I go to the cakes that are already pre done and Ian very rudely says that it's not self serve! I had to look around because I didn't think someone wld talk to a customer that way. He was so rude I had the worst experience thereHe could have asked me nicely if I needed help with a cake. I also think he needs to work on writing on the cakes as that was also done poorly. It was my first time there Work on your customer service skills Ian.
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April 2023 by Stefanie Avendano
Google and Maps both say Baskin Robins Westminster is open 24hours. Got there and they’re closed. Update you hours
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April 2023 by Tommy N.
Was being ignored asking questions and was asked to wait 30 mins just to write happy birthday on a cake. Came back an hour later and the guy started raising his voice asking what color. Color of what? Never explained what he was referring to which was the writing on the cake that was supposed to take 30 mins and I gave them an hour to do. Paid for the cake and the guy was leaning over when the card machine asked for a tip. Bought a cake that was marked Mint in chip and ended up being vanilla. Not going here again.
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March 2023 by Anahi Sanchez
The manager sandy is incredibly disgusting. I went earlier today to get ice cream to see her yelling at someone she was interviewing. Who does that? Like imagine if she’s treating interviewees like this imagine how horrible she is to he employees. Corporate should really look into her because for any job especially a minimum wage job people should not be treated horrible and yelled at. Absolutely disgusting.
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March 2023 by River S.
NEVER EVER apply here, The manager (Sandra) of this place is very rude. She yelled at me in front of customers while doing an interview simply because I did a mistake on my availability. Which only happened because she rushed me to do my application and I felt obligated to just rush the process and not calculate my hours right. She also never let me talk to explain myself and always cut me off. Shes also had a history of never giving paychecks on time/ refused to even give employers their paychecks. Do with that as you please :)
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January 2023 by Sendoh T.
Thanks you Cindy and the staffs for the best customer service, extra happy to get my favorite ice cream shake the way I want it
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January 2023 by Cindy Q.
Great service and great ice cream cake. Definitely would come back !!! I highly recommend this location.
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November 2022 by Adrian R.
This baskin robbins never lets me down when it comes to ice cream cravings. The serving sizes are awesome