-
March 2024 by Erica T.
Called to find out if they had a product to send the production assistant to get it for set. AMAZING customer service by a very courteous girl on the morning of March 19. Where the first place I called the guy had no idea if they had it and didn't even bother to ask. Thanks for the awesome impression. My PA said they were very nice when he went.
-
January 2024 by Costin ROSCA
Great products ?
-
January 2024 by Jacob M
Good tools at good prices!You can easily build a comprehensive starter kit of hand tools for just $150 at this store. Very generous return policies as well should any tool fail.
-
January 2024 by John D
Store rearranged a lot of stuff. Lots of paint guns, more than the other stores.
-
January 2024 by Dave Tenca
Located in little Saigon Whittier CA. Great tool store. Needed adjustable wrench set drop forged $16 for set of 4. Great deal.
-
December 2023 by Elle P.
Store return policy is garbage and antiquated. I returned an unused $23 gardening tool with receipt and well within their 90 day window. At the minimum they needed either an ID or my name, address, and phone number to process the return. Why do you need this much info? Isn't my receipt enough? Get with the times! Stores don't require this much info unless you don't have a receipt, it's outside the return window, or something questionable. I can understand if it were a big ticket item like $100 power tool (with receipt) why they may want more information (to track patterns of frequent returns by the same customers). But the same effort for a $23 pitchfork? Come on. Maybe I am a little sensitive because two credit cards were recently fraudulently applied for under my name and address. Or maybe some dingbat at Corporate thought it would be a good idea to require customers and store employees to go through this extra effort to discourage returns? Well let me remind you that cheaters are gonna cheat! Don't focus your policy on the 1%. You will not grow your business that way. At least not you won't be getting my money any more.
-
December 2023 by charlie Avelino
The employees are very helpful and know their job, thank you very much Fernando keep up the good job, we need people like you. Thank you.
-
December 2023 by Ian gussey
Vivian was very helpful and helped me find what I was looking for easily. :) 10/10 service will be comeing again.
-
December 2023 by mahlah pandora
Awesome
-
December 2023 by Picky Eater S.
They have a lot of sales going on for what's left of Black Friday and on coming Christmas. I was so temped to buy but ended up with a mini shovel instead. I have to say staff are very helpful, customers are quite mean. I only tried to ask staff what's their return policy, customer got upset thinking I tried to cut the line :(
-
November 2023 by Tito Bombaci
Great deals on a wide selection of tools.
-
November 2023 by Chac Duong
Try to return item that I purchased with my debit card less than 2 weeks ago,they not letting.The store manager Brant was very rude
-
November 2023 by Karen Ableman
Love this store but wanted windshield wipers don't carry them
-
October 2023 by Joe P.
I was looking for a bike rack for my SUV. I went online and someone recommended HFT. I found exactly the style I was looking for: A rack that attaches to an existing trailer hitch so no drilling is required. In addition, the price was $44.99! The price was at least $100 less vs others I saw online. HFT has numerous locations. The location I visited is on the border of Westminster & Huntington Beach. There was plenty of parking, and the salesperson who assisted me was super helpful. He also signed me up for their periodic emails, so I can keep apprised of deals in the future. All in all, a great experience bc of the price and good customer service. I highly recommend HFT for all your tool and accessory needs.
-
October 2023 by Sky N.
Darrin the manager refused to return a defective jackstand. It was under warranty. He was advised of the huge liability & refused an exchange for another model putting his corporate at significant risk. He said he didn't care. I love harbor freight tools concept and have been a loyal customer for years, however they should feel shameful of such poor customer service.
