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December 2023 by Michael Uram
The level of customer service is always professional and helpful. Hassan has consistently been able to figure out how to help, offer solutions and is incredibly efficient. I also loved the Philz coffee in the lobby.
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July 2023 by Lori S.
Thank you ao very much Jeff and Hassan for setting me up with the Clover mobile banking system!!!! Bahar, introduced me to it and was so helpful initially, but she lives in LA. She was very informative and easy to work with. Bahar made sure that Hassan was able to help me with all the IT and technical paring of the device to my phone and bank account. I would higly recommend this credit union for their individualized help both with business and personal accounts. They are also members of the HB Chamber of Commerce and are involved in our community.
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June 2023 by Shelly W.
Jasmine Villanueva is the best!! She helped me out of an emergency situation even though bank was getting ready to close! She was so friendly and helpful and I cannot thank her enough!!! Girl needs a raise! Thank you Kinecta for having such great employees who care about your members!!
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April 2023 by Shawn H.
So far, my 2 experiences with this location have been very, very pleasant. That being said, I am extremely disappointed that the Southern California Orange County branches/locations are no longer hosting shred fest events for Earth Day or tax day annually. If they wanted to, they could work out something with the property management/parking lot for 2-4 hours worth of time annually & a few parking spaces near a back corner that is not usually used. I relied upon my credit union's annual shred fest at the Westminster branch for destroying/shredding my tax documents, yearly paperwork and statements that needed shredding after the year. During Covid, the Westminster branch was unavailable to patrons, and then they decided to close it and open a new one in Huntington Beach in the Bella Terra Shopping Center with their major anchors including Whole Foods Market, Costco, Barnes and Noble, Century 21 theaters, Kohl's, Burlington Coat factory & 5 restaurants, including Cheesecake factory ... so no, they really don't have their own parking area, but there is a small section to the south of them that can be utilized to partition off 10-15 spaces for a truck and people to drive up / drop off. And there are others in this plaza/shopping center... Just like realtors have done in the past they use a particular location put signs up and it may not be right in front of their office, but it may be a corner of a parking lot that is able to handle that kind of traffic and truck. I know for a fact as I used to work and deal with Bella Terra management that it can be done. Now after Covid and things are opening back up again, I'm stuck with 3 1/2 years of boxes of sensitive documents needing to be shredded. I cannot drive out to the Southbay at 8 AM to get that done. No! Sorry! Please, please make this happen for this branch since you closed the Westminster branch. Otherwise, this review would be a 5 star review! ^^Oops, I made this 2 stars when I meant to put 4 stars ... sorry about that^^ *** if in the future this changes, I will update this review accordingly to 5 stars ***
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April 2023 by Aaj J.
I was looking for a bank that paid high interest on money market and also had a safety deposit Box. I thought I had found that with Kinecta. But after being shown the fine print, I realized that I would have to have $250000 in a money market to get the 4%. So, I only have $3500 in their fee- free saving account and a safety deposit box. At least they're close to my home and around the corner from Costco.
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March 2023 by Michael Klatt
Not enough tellers.
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January 2023 by Kris Takasuka
Very odd. Closed although posted hours say it should be open.
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December 2022 by Paul B.
Jasmine and Hassan went the extra mile and stayed late to help me with banking that was urgent. I am very pleased with this location and there's staff member. I'm excited to to continue to work with this credit union. Thank you both!
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October 2022 by Jasmin G.
Recently just opened up an account here. I the most amazing experience with Emi, she was so helpful and answered any and all questions I had. She was very friendly and informative. I have been wanting to changing my bank for 2 years now and I am soo glad i chose Kinecta here in Hunington Beach.
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October 2022 by Piyush Gupta
Honestly, never seen such bank where they hardly care about new customer. I have been there twice just to open my account and no luck and now asking me to come third time. It clearly shows they dont care if i open new account there or not. I scheduled call back also for my questions but no one called. I had to force myself to someone there to get my answers what i needed and his reaction was like why I am even here. They really act cold shoulder. God bless to this bank branch with such dont care attitude staff.
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September 2022 by joe castillo
Stop wasting , my time and let me close my bank account
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July 2022 by CQ N
Poor customer service
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July 2022 by Shawn D.
They are such a nice bank! Was watching a movie and they were passing out free ice cream. They are super friendly and clearly here to be at service to the community
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April 2022 by Josh K.
Emi was fantastic. She was very knowledgeable and FAST. I was in and out with exactly what I needed and she taught me a lot of things I had no idea about. Saved me a lot of money and time (: thank you Emi, she's my new banker LOL
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April 2022 by Cristina H.
Emmy, AKA Emicela Caceres is the MOST helpful person ever. Everytime i walk into this office, i always hope she's working. I've never met anyone so helpful and have always had a smooth interaction with Emmy. She's helped me renew my card TWICE within literally just 15 minutes of explaining and walking me through my transactions, i got exactly what i came for. Walked out with the answers i came here for. THANK YOUUU. Sweetest soul ever.
