-
March 2024 by Tova Valdivia (Iamtova)
Why a 5? Well, I'm 46 I've really never done a foundation, color match anything to my face and was overwhelming by the amount of products on the market. A very kind representative could see look of confusion on my face and directed me to a fantastic human. Ronda or Rhonda, was extremely helpful. She not only matched my skin tone wonderfully but showed me how to use the products correctly. Recommended items I might want to try in the future, all in all the experience was a 10/10
-
March 2024 by crystallynn orozco
First off I had my first baby during COVID and right before the pandemic I purchased a whole haul from Ulta with no complaints. Here I am about 4 years later and two kids I went into the store wanting to purchase more make up now that I'm actually getting back to wearing make up. I took a shopping cart in the store with my two kids not thinking anything of it due to not wanting to haul my big wagon fold out the car and since my kids were already in the cart it was the most convenient thing for me. I was in the store for about 20 min waiting for someone to help me and when someone finally noticed me the first thing out of their mouth was not a hello or how can I help you, but a rude comment about me being in the store with the shopping cart and how it was not allowed. I'm a very understanding person and I get it, but like all things said there is a way to go about it. I had already been in the store for 20 min they saw me walk in and didn't stop me until they saw me looking lost and confused and still at that moment of my vulnerability I was met with hostility and a feeling of no compassion for me and my children. I left with not purchasing anything and highly upset at the fact that I wasn't helped. I won't be returning when I was ready to buy a new make regime. Thanks for nothing and hopefully you can accommodate mothers in the future.
-
March 2024 by Monica Diaz
Personal very helpful and friendly and able to answer all my questions. They were out of stock of one item I need and gladly ordered it and got it shipped.
-
February 2024 by Mary Reynoso
I just didn't care for the haircut for $50 but everything else I love the makeup I just won't go back for a haircut
-
December 2023 by Firme Hina
The employees here are so awesome. My favorite Ultra Department store. Very attentive, very nice, and great customer service. Ty Ultra!
-
November 2023 by Alyssa S
Ultra needs to fix their gift card game. If you make a purchase using a gift card, you can't pay the balance in cash or debit if the product needs to be delivered to your home. And they don't offer it to be shipped to the store.
-
August 2023 by DeClair
I just love coming here b/c I love spoiling my Fiance. ?
-
June 2023 by Faith M.
Not returning. I don't participate in the rewards, and every time I want to buy something here, the clerk asks for my phone number and it takes literally an entire conversation to explain to them that I'm not registered with their program. Sometimes they get all but hurt and say 'Fine!' Other times they try to convince me to join. This last time the person said she couldn't sell me the products unless I provided a phone number. I said 'yes you can' and she rang me up and with a snarky attitude told me I wouldn't be able to return anything. This has been multiple staff over the last 18 months and I'm done.
-
May 2023 by Vicki C.
Rude, lazy. No one assisted. Staff called me to the counter and when I walked up as prompted, she rejected me and said "the other girl will help you". That staff member could hardly speak. No communication or customer service skills.
-
May 2023 by Monica V.
Best customer service I've ever received. Return some items, because I decided I wanted something different. Crystal (hope I'm spelling her name right) helped me and she was extremely knowledgeable about products, listened to what I needed and wanted, and achieved that look for me. She is amazing. She was patient and not in a rush to just give me something and move on to the next person. They needed her up front, but she waited till she was done helping me to them help with other customers. Everyone here was welcoming and I can't wait to go back when I want more goodies.
-
May 2023 by maegan
I must look poor because when I go in no one offers to help. That bothers me. But the selections good and who knows maybe it's best without them offering me help
-
March 2023 by Luz De La Paz
The ladies at Ulta Beauty are super nice, super helpful & they have a great selection of make up & skin care
-
March 2023 by Leslie C.
Every time I come to this Ulta i feel like employees look at me but never offer to help or say hi. Needless to say their selection for products sucks. Things are dusty in here too not really clean
-
February 2023 by yesenia howard
Got a curly haircut at the salon, Miguel was so great, friendly, and understanding about my hair needs. Ulta was nice, clean, and friendly.
-
February 2023 by Erica P.
Dulce gave my 6 year old daughter a cut and style. She was very patient with her and made sure she was comfortable each step. My daughter was a comfortable and her station was clean. Nice to know I can go here for a simple quality cut without breaking the bank.
