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February 2024 by Dannie Salas
I can not thank Mr Serrano enough for taking the time to help me!The day before I was at the AT&T store in Windsor 6500 Hembree Ln, Windsor desperately looking for help. The unkind man who would not help me just kept telling me “I can sell you a phone” and when I asked to use his phone to call AT&T he said no. He also said nothing could be done to get my AT&T account back. I don’t know if he was intentionally lying or lacked the knowledge of how to do it.I had switched from AT&T to T Mobile because reception had dissipated to the point that I was not getting calls. I brought my perfectly good working cell phone over to T-Mobile because they verified it would work. It didn’t end up working. :-( This is the only phone in my home. I am currently caring for my mom on hospice and it is crucial to have a working phone. I was desperate to get the working phone.I arrived at the Stony Point AT&T retail store braced for another bad experience but I received the exact opposite. Mr Serrano said no problem I can help you. It’s called a “Win Back”. He spent the next 2 hours jumping through AT&T and T-Mobile hoops to have my old account reinstated and working. There are privately owned retail stores and there are corporate stores. Usually if you are having technical difficulties the retail stores are not knowledgeable and don’t really want to help because all they want to do is make money by selling you a phone. Mr Serrano and the Stony Point AT&T store are not like that. The next time I need a new phone I will go to them. They earned my business with their generosity, experience and knowledge.Mr Serrano is my hero. Life is so hard for me right now caring for my dying mom. Kindness goes far in keeping me going and my chin up.
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October 2023 by Charlie MVC_2
Outlet store. Don’t bother with these guys. Go to the real Santa Rosa store instead. keep an eye out and nose plugged for an overgrown manger with the douchey sunglasses. Pretty sure he’s not even an at and t employee but works for a bunch of outlet stores. You’re better off dealing with actual real at and t employees, not two bit contractors.
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October 2023 by Andres Busio
Came in to get replacement screen, Fernando was very polite and professional got the job done efficiently. Definitely recommend stopping by
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October 2023 by Debra Roberts
Chad & Lorenzo helped us very good.
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August 2023 by Kenneth Holybee
LORENZO WAS GREAT! FAST COSTUMER SERVICE
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July 2023 by Todd Malsbary
Helped by friendly staff. I went in to get a replacement phone; however, I am not convinced they told me the correct information regarding trade-ins pricing/policy. The staff was also not very knowledgeable on different phone options. It was hard to get a feel for the different phones as they had a massive locking mechanism attached to them. The staff only suggested the newest Samsung, but to be fair to them, I think they were thinking I wanted to take advantage of my Galaxy trade-in.Overall attentive and friendly staff, but I felt they lacked knowledge of both their services and the phones available in store.
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July 2023 by Kendal Freeman
This staff member was very helpful for me today. I really appreciated how he helped me with my issue.
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July 2023 by NE Geyserville COPE
Lorenzo made my upgrade quick & easy! Great costumer service!!
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June 2023 by Clemencio Moreno
That store is extremely helpful with great customer service! Thank you Lorenzo for helping me out with my phone!!
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May 2023 by Andres Moreno
Chad always helps me so good
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May 2023 by Alanna Mintonye
Giovany was amazing, i completely didn't know what i was doing, he helped me fix my gmail password and he is an exciting sales person and smart. I will highly recommend Gio!
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May 2023 by janine schreiner
Gio helped me out set up my phone and he needs a raise or promotion he has great customer service skills but his sales pitch are really tough to say no.
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May 2023 by David Burris
Gio helped me out to get my veteran discount on the best unlimited plan he is amazing!
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May 2023 by Oscar Lopez
Chad was really helpful, explained everything and made it fun.
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April 2023 by Ronda Mims
Service was great. Giovany and Juan Carreno was great professional,was an awesome experience....took care of every need. Thank you guys.