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February 2024 by Joni LaFave
David at the Yucca Valley location was very friendly and helpful. We rented a truck and trailer. Both were clean and it traveled well. We did a one way trip and David made it super easy for us to pick our drop off location by our house. We would rent with him again.
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January 2024 by Austin Hall
Do not rent here, they steal from veterans.
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January 2024 by Robert Siple
**Owner was not on property on this day**We rented a 10' truck for the day.Mechanical ability of the truck was great although for a newer truck gas economy was very poor. The fuel economy Guage that describes engine running economy sits almost in the poor economy area of the Guage when idling ?* Fuel economy bad IMOUhaul associate was helpful but when we asked if he needed a copy or look at my drvs. Lic he casually said no we don't need that , I'm like what ?When we got out and took possession of the rented vehicle. We noticed that the inside driving compartment was very dirty and looked like it didn't been cleaned for quite a few other rentals.*Concerns would be that through multiple rentals of this and other vehicles they could potentially pass on sicknesses even Viruses** Please be safe and sanitize frequently **
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October 2023 by That Ghi
Always a ordeal to move but Uhaul's got you. Dave was super helpful & easy going guy
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July 2023 by Ana Bella Luna Liera Rodas
Dave and staff were wonderful, friendly and super helpful. Every strip of the process was quick and easy. I have rented from this location several times and 100% recommend their services.
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May 2023 by C W
Would give six stars if I could. Christian and Larry really helped me out of a tight spot. I’d broken down out from LA and had to get my car towed back to the city. These guys couldn’t have been more chill and helpful. Genuinely decent local business people. They got me a truck that could get me back home and enjoy the rest of my trip out in JT. Good trustworthy people. Recommend.
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April 2023 by George M
Unprofessional. Mean-spirited Deplorable treatment of Disabled by DERRIN the Manager and Purported Owner. Discourteous and highly disrespectful.56928 Twentynine Palms Highway, Yucca Valley, CA 92284I am a retired disabled Marine Officer and in addition to 30 Orthopedic surgeries and procedures, multiple, service-connected Cancer surgeries as well as a Severe motorcycle accident with a Traumatic Brain Injury (TBI) after which even the simplest, pedestrian level chores can be extremely difficult.I had come from Oceanside and had a confirmed reservation for a 15' U-Haul truck at the Neighborhood U-Haul with which I was going to use to load and move into storage, the heavy possessions of an elderly, disabled Vietnam veteran.Upon arrival, I introduced myself as George Murray; that I had called to confirm a 15' truck for local use; that I also had my CA DL credit card and several kinds of insurance and wouldn't need insurance.I asked for the gentleman's name and it sounded like DERRIN or Darrick.After confirming my name and address, and intention to make local use of the truck, I also mentioned that I rent from U-Haul in Oceanside. DERRIN or Derrick asked me, Do want insurance Boss?I replied No, that I had many kinds of insurance to which he unclearly responded with something to the effect of you need to sign for insurance here (pointing to an electronic pad).I said , that I'm George and mentioned that I had rented from U-HAUL in Oceanside on S Coast Highway and asked if he had a Square, four-wheel Furniture Dolly, which I had ordered but did not see.He said, your truck's out here Boss to which I said, it's George, I go by George.He stared at me and asked What's the problem. I replied that I go by George not Boss or any other name.DERRIN then said I'm Done. I'm not renting to you. This is mine and I don't need your business.I then told him, that I had had a motorcycle accident with a TBI and just needed to keep things simple, that even tying my shoes could be difficult. Calling me Boss again was discourteous.He insisted that everyone thinks he is courteous. I said, I'm not taking a survey. I told you that I go by George not Boss.He said, I apologize and I accepted it as he Still wouldn't rent the truck. This was just short of Unbelievable and certainly at the least Disrespectful and DiscourteousI am reporting this to the Better Business Bureau, Chamber of Commerce, and YelpFar too Mean and Indifferent toward Disabled and Veterans
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February 2023 by Rick Doherty
I've used this U-Haul site a couple times. Friendly help, and clean & newer vehicles.
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December 2022 by Eva
Fast, easy spot to pick up a rental. Good deals, great customer service. No hassles no b.s. Definitely recommend ??
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December 2022 by Jennifer T.
Darin Copeland is the best! Everything that you haul screwed up in the beginning he fixed for me! Not only had I reserved with my credit card a U-Haul got called and told that it was no longer available and they kept jerking me around. That when I showed up to him he stuck with me and fixed everything that the Twentynine Palms you all place messed up. Appreciate your help!
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October 2022 by Kaylynn Toscas
Josh can eat dirt for lunch for the rest of his life for all I care. He was more concerned with getting to lunch on time than making sure I knew how to set up and use the auto-transport I’m renting along with a 10’ trailer. I’ve never used one of these before and for some reason a fuse blew causing the taillights on the trailer to not work. Honestly even though it was incredibly inconvenient to have to wait 2.5 hours for roadside assistance it was worth it because the mechanic let me know I didn’t have my safety chains hooked onto my car and took 5 minutes to show me how to hook them up and made sure I had everything else connected properly. Again, Josh if you’re reading this, which I’m sure you are, eat dirt forever
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July 2022 by Nicholas
Good people and plenty of space to maneuver the trucks and trailers!
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June 2022 by Paul Buchanan
Always easy to deal with. Easy to get to, friendly and knowledgeable people. It's my go-to for local U-Haul rentals.
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June 2022 by One Love
Rented a truck for a day really good service and worked out the best deal. Friendly helpful kind of surprising these days.
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April 2022 by Floyd Lavender
The owner is a super nice guy very helpful however they do have one employee that is not so much but I don’t want it to bring down the rating this place is still a good place… As long as you don’t get the weirdo… He made an experience I had there very stressful… He canceled my reservation before I got there and didn’t inform me so when I drove all the way out there they didn’t even have my truck… Which is an inexcusable error… However if you get the owner your experience is completely the opposite he’s super nice and makes things very easy