July 2018 by Cole Dixon
Service was fast and efficient. Got help immediately with the issues I was experiencing with my rented modem. Staff was knowledgeable and professional without giving me the run-around. Ended up upgrading to the gig internet. I have not been happier with a Comcast interaction.
June 2018 by Gabby Ibarra
Went in today to upgrade to a new DVR. Liz Ybanez greeted me as soon as I walked through the doors. Great attitude ! I was in and out of there Thank you Liz for your help today
June 2018 by Laura D
In my 61 years on this planet, I have never experienced such incompetence and unwillingness to help, store wide, top down. All I needed was to swap out a non functioning DVR. From previous DVR swaps in the Boulder store that only took a few minutes, I knew what to expect with the process.
I’ve held service positions for most of my working life, and my experience at the Longmont, CO store was appalling. The woman who I ended up with had no clue what she was doing. I spent over 45 minutes at her desk while she was scrolling around on the screen. She said it was “a new system and I can’t find anything.” She handed me a flier of all available channels and told me I needed to go through each one and pick what channels we wanted. I said the same channels that we have now. She insisted I needed to pick them all out individually and she would enter them as I picked. I asked the manager who was right behind me at another desk and other store employees to help her help me. They could not have been more dismissive. She too even eventually asked them for help and they did not help her. When the other staff finished with their customers, they went to get the next customer instead of helping us.
I left, came home, and made an appointment over the phone with Comcast and now have to wait 4 days for a tech to come to the house for help. Really sad. So frustrating. Ironically, they have a big sign at their empty front desk that states their 2018 goal is to provide the best customer experience. They’ve got a long, long way to go. I’m not hopeful.
June 2018 by Tim Ornellas
Saturday morning, five people waiting in line, one person working. Then, once I get served, they don’t have the TV boxes that the Xfinity rep with whom I set up service four days earlier (over the phone) said that this store had on hand.
June 2018 by Stupid Roo
To many customers not enough employees. unlike an apple store where they will have too many people, this place could use a gew extra hands.