March 2018 by M/E McCleary
Service was great, we had three concerned and attentive people trying to figure out why our food was taking so long. The GM comped our meal, which was very nice. Their problem is obviously in the kitchen. As someone who works in restaurants I tend to be more understanding, but honestly this place needs a complete training overhaul for the BOH employees. We will not be back.
March 2018 by Lindsay Waters
I wish I could give 0 stars. Went today and the service was slow and food subpar. My boyfriend ordered the nachos and he basically got chips with some shredded cheese on top, not even melted! I ordered the build your own and ordered ham, didn't get it. An hour later we're both sick and in the bathroom. Will never go again. I'm just glad I didn't eat the eggs they looked rubbery and old. Stay away if you care for you health.
January 2018 by lauren kaneft
My boyfriend and I went to this IHOP for the first time tonight. When we arrived there were 0 customers in the building and 0 employees in sight. So we waited about 5 minutes before anyone noticed we were there. No big deal, the manager was really friendly and sat us Our server took our drink order and then told us to "holler" at her when we were ready..... After we ordered we were disappointed with our food, specific questions we asked our server (Jessica) about the food didn't match what we received. Also my boyfriend forgot to ask for hash browns as his side for his meal (out of many options)( seems like our server should have asked?) so she just assumed he wanted pancakes and when she brought the food out we apologized and asked if we could trade it in and then blatantly heard her tell the kitchen "he wants hash browns not pancakes it's not my fault"....I mean come on at least make sure customers can't hear you. Then after all that the hash browns came out cold. We waited what seemed like 15 minutes to get refills on our drinks, which we had to ask for. She seemed irritated and very short with us the entire time we were there... just very bad overall customer service and a very negative experience. Everything took 100 times longer than it should have. We will not be coming back to this location again.
January 2018 by Jessica Comstock
We were seated, drink orders were taken, our waitress came back, she brought empty coffee cups. 20 minutes passed, and I requested coffee. It was provided, and then our food came out in stages. Crepes were as cold as the refrigerated strawberries that topped them. My husband's meal was almost complete, and didn't seem to have issues. My eggs were brought out with potatoes. The eggs were cool and wrong, and the potatoes were piping hot. She dropped them off and left, so I ate what was tolerable... I was hungry. By the time anything was offered to fix my order, I was done eating. Nothing was done about this experience. Would not recommend.
December 2017 by Jonie Myers
Waited 5 minutes to be seated and 10 empty tables that we could see. Was seated for 10 minutes before someone said that they would be with us in a minute. Waited another 5 minutes and left.