May 2018 by Cameron Henderson
Beware! We have rented from this outlet multiple times for our business and when we showed up at 8 AM this morning on a very tight schedule, we were told we could not rent a truck without providing them our auto insurance information in regards to commercial trucks, such as what is the maximum weight of a vehicle our insurance covers and other information that is not readily available in our policy documents and surely not something we know off the top of our head. There was no warning of this when we made our reservation online and no compromise from the people at Budget when we told them we could not provide this information. The only way they would rent to us was if we purchased their quite expensive daily insurance policy. Isn't that convenient? Horrible customer service and bad business because we'll never rent there again.
January 2018 by Henry B
Rented a Budget Truck and Trailer through the Boulder location ... unfortunately, the trailer lights did not work, and after a couple of frustrating hours there, we were sent to this location to have it fixed - the whole crew here helped out, and had the problem diagnosed and repaired quickly...Would rent from this location over any other in the area...
July 2017 by woodson Spring
Failed to keep our reservation. We had to wait an hour for them to tell us that we had to go to boulder to rent or wait another two hours for a truck to be delivered. They had two trucks of the size we wanted on site but they had been reserved by others for the next day?!
Held up our move and movers for more than three hours. The truck that we eventually rented had questionable brakes and stealing and was all-around terrifying. Horrible customer service as well with their excuse being " talk to corporate...".
I noticed they have a policy of fining customers for cancelling without 48 hours notice but nothing reciprocal when they drop the ball and inconvenience customers the day of their move. We will never use Budget again.
March 2017 by Joe Niko
Thank you ladies for making this move smooth. The friendliest ladies I have dealt with at a moving truck company...
March 2017 by Lauren Hanley
Great rental at 3rd ave truck rental - hard working employees and great rates. Will definitely recommend to all of my friends if they have to move.