April 2018 by Dagan Rose
Although I only found 1 of the 3 items I was looking for, I did find that if the staff didn't know what I was looking for that they walked me over not only to the area that they thought it might be at but also made sure that they found someone to ask with me. It not only showed Teamwork but also a willingness to learn. I would have given a 5/5 if the store had at least carried 2 of the 3 items that I needed. But a huge thumbs up to the teamwork. I wish that more places were like this.
March 2018 by Michael Steinacher
Well stocked store, you can find anything you are after. The staff are very friendly and helpful. If you can't find what you are after then they will show you where it is or where a suitable replacement is. Lowe's carries quality merchandise. Very satisfied, highly recommend this store!
March 2018 by Fresh Prince
Employees hanging out everywhere, chit-chatting with one another. Meanwhile, the intercom is screaming for customer assistance in this or that area. And when you approach an employee, it's "not their department" or "we don't have anything like that" and the walk-away, when they actually do have the item. And that's for regularly stocked item locations. Got a creative project? You'll get no help. I'm not even sure what their niche is supposed to be. We've got a few things, of a lot of things?
February 2018 by Zach Zuniga
While I've found a few helpful associates here, most of the time it feels like being a ghost. Associates will walk past you without even asking if you need help or even acknowledging you. The customer service is horrible. The self checkout associate was really nice! I forgot her name but she had a great attitude and was really nice! This was today (2/05/18 at around 3-3:30pm) when I stopped in. Also saw at least 4 associates having a grand ol time at some computers not acknowledging anyone. They did have a good laugh when a customer crashed into another cart, though. She spilled some merchandise on a shelf to which the same group of associates did not run over to help put back on the shelf. Pretty sorry excuse for ambassadors to your company's policies, I'm sure.
February 2018 by Matthew Herrera
Customer service/returns dept. unhelpful and rude. Went in today with my 5 year old son to return a Capet cleaner rental. Followed instructions to clean water containers before return. Arrived at the store and none of the five people in returns acknowledged me and finally one associate said “I can help you here”. Another associate tilted back the carpet cleaner and asked the other if it was clean who was very quick to say “NOPE!”, like they get a kick out of this and ding people on this all the time. I said that I rolled it all the way from the parking lot and that the agreement didn’t specify which areas to clean except the water containers. I just blew them off and said it wasn’t worth the $20 return fee to drive all the way across town, hose the bottom off and drive all the way back.