April 2018 by Beek Rayz
Eye exam appointment went great. I really thought the doctor and the prescreen tech were knowledgeable and efficient, and they do have competitive fee, so I figure 3 stars is suitable. I went back a couple of weeks later to pick out glasses and purchase contacts and unfortunately had a BAD experience. The lady that was helping me was coughing up a lung and did not bother washing or cleaning her hands prior to handling my paperwork, eww. She then forgot to charge me for my glasses and didn't notice until I mentioned it to her. So she had to refund my entire purchase and redo the transaction correctly. I am currently still waiting for my original amount to be refunded. Then when she needed assistance with the refund, she loudly yelled out my personal information to the girl behind her. My information was conveyed loud and clear for anyone in the store to hear. I normally wouldn't mind the refund issue or the serious delay(although I was really hoping to make in and out of there quickly that afternoon), but I felt the lack of concern to keep my information private is serious. So long story short, go at your own risk.
March 2018 by Michael
This store sucks. Calling in takes forever, and each time someone new picks up the phone and asks the same questions. There have been several mistakes on every single order I have placed with this company. Either my contacts aren't shipped to the right address, they aren't ordered at all, or I am sent the wrong prescription and overcharged. I thoroughly recommend using another company, and will take my own advice from now on.
March 2018 by George Miller
After setting up an appointment on-line, I received annoying daily e-mails confirming my appointment including phone calls. To top it all off, when I was 4 blocks from the store (just 20 min from my appointment), I received yet another phone call cancelling my appointment and requesting a re-schedule. This is completely unacceptable. I will be doing my business with another company. I highly encourage all potential customers to steer clear of this business.
January 2018 by Melanie
I called yesterday morning to schedule and exam. The lady who answered the phone said there wasn’t anything available until 3:30 that day, but I needed an exam earlier. So, I decided to schedule one online and found that here we’re 5 earlier times available. Way before 3:30. I scheduled my exam that way for 10:20A.M. the same day. That’s very unprofessional to lie to a paying customer. I only went with you guys because it was a cheap price for someone without insurance. I gave two stars because the doctor and pre screen girl were great. Everyone else needs to be reviewed for better customer service.
November 2017 by Laura Church
the people who handle the insurance part do not know what they are doing so if you go here be careful. you may end up paying more than what they tell you. i got a bill for 60 bucks more that i was told initially.