March 2018 by Karina Woodka
Really poor customer service. Got our rental car this morning, asking for an 8AM pickup. First off, at 8AM, the office still said "closed" and was locked. A few minutes later, the sign turned around and the door unlocked. We weren't greeted warmly, but that's not normally something I'm too concerned about, especially for this industry, but it added to our overall experience. I think it's really important for rental car companies to be mindful of, is most likely, when renting from a facility away from the airport, something happened to the renters car. Having some sort of friendly connection can go a long way. We prepaid for a standard rental, which they did not have at that location, only an economy. That's fine, we're not picky, we just weren't awarded a refund, since we prepaid. I find it odd that the website promoted the car and the idea of prepaying so much, when it's really not a benefit if the car isn't in stock. I used my credit card to prepay- even though my significant other was driving the car. Apparently that's a big no-no, so ultimately we had to change the reservation to me and add him as a driver, for an additional 70 bucks. The agent was not empathetic, nor did she offer any sort of compromise to make our experience better. She did not even walk out with us to look at the car to inspect it. Will rent from Enterprise in the future.