April 2018 by Anita Sokovic
Multiple issues on multiple occasions have finally driven me to this review. After four years of patronage, I am finally giving up. It seems the new ownership, and constant staffing changes, have led this Midas towards an unfavorable path. I have never made an appointment, but instead always drop off my vehicles first thing in the morning and pick them up whenever they are ready. As my work is across the street, it has been a convenient location for car services. As of last year, the cars I’ve dropped off at 8 or 9am have not been completed until 3, 4 or 5pm. This is merely for oil changes. I took in my moms car for an oil change and alignment, but they forgot to do the alignment and asked me to bring it back. I took my wife’s car to put on a different set of wheels/tires and subsequently had to take it back three times for them to balance the tires as it had excessive shaking at highway speeds. The latest incident, April 18, 2018, resulted in this review. I took my vehicle in for an oil change and tire rotation on 4/17/18 at 9am. I came back at 3pm to see the oil change was near completion, but they did not have time for the tire rotation, no problem. I took my vehicle home and reversed it into the garage. The next day, I went to work as usual and as my car was reversed, I did not see the underneath of the front of the vehicle. When I got to work I still noticed nothing, but when I went to lunch around 12:30, I saw a pool of oil underneath my car. I looked under the vehicle and everything on the underside was soaked in oil. I took it in to Midas right away and was told “Thanks for bringing it back. The lead tech overtightened the filter. These things happen.” They washed the underneath of the vehicle, put back two and a half quarts of oil, took one and a half hours of my time and sent me on my way. The tech, as he was giving me my keys back, remarked how badly the car needed the cleaning and that he’s sure this has happened to me before because it happens all the time. Well, in 10 years of owning this car its never happened and in nearly 20 years of driving various vehicles this has never happened. The fact that they have had so many mistakes ranging from minor to major all within a year is the main reason I will be changing shops. That and the total disregard for the customer especially in an instance where, you know, your lack of attention could have caused a blown motor. Ill end this by saying that Midas handled this last situation with no apology, discount or reimbursement for the bad service, oil leak, filthy garage and hours of time wasted.