April 2018 by Eric Weiss
The people are unbelievably rude, and make you wait around for an ungodly amount of time (45 min.) before getting "help", only to find out that the sales rep knows nothing about their phone plans, and has to ask someone. Get rid of the "we're doing you a favor" attitude, and get some training for your people. Inexperienced employees with no real sales ability. Who decided having three people stand at the door to take down names and make people wait was a good idea? Have one stand at the door, and have the other two help customers. I even watched the woman at the door talk to an older gentleman in a very condescending manner. This is customer service?
April 2018 by ryan williams
Had a great experience today! We were in and out in 5 minutes with what we needed. We had amazing customer service. Would recommended going here for sure!
April 2018 by Mckendra Cramer
I went in because I had an issue with changing my plan from a prepaid to a post paid. I was told I could do it but when I went to the store, two employees told me I would have to wait until I had been on the prepaid plan for a month. This is a lie, and luckily I got it taken care of at best buy within minutes. The employees don't seem to be very knowledgeable or helpful unfortunately.
April 2018 by Lee S
Getting my account set up and first initial interactions with Verizon were less than stellar. However their corporate office reached out to me to correct everything and were very nice. I'm sorry to LeAnn about that whole experience.
January 2018 by Mathias Horchreder
I went from 10/10 raving, easy to buy experience, to 0/10 once I found out the sales person pulled a “hard” credit report on me without saying a word about it or asking me. I paid cash for my phone and chose a month to month plan... no financing or anything even needed, no reason to pull my credit AT ALL. (a hard pull at that!!).
Maybe I was the “idiot” that didn’t realize why the Verizon rep needed my social security number, but when he asked so unassumingly and without any pretext, I figured it was just part of registering my phone/service properly. It just never crossed my mind that a cell phone plan would need a credit pull comparable to buying a house or a car.
Currently I am going through the paperwork that I signed to find where it says “by signing this I authorize them to pull my credit.” I’m sure it’s there, but I feel used and I feel like the salesperson is dishonest.
I’m so mad right now. If anyone from Verizon is reading this, you take the general goodwill and light conversation for granted, as does the customer, so that buying a phone isn’t 2 hours of combing through small print and legal paperwork. Which is fine... but when it comes to something as important as authorizing a hard credit pull and you don’t even say a word? That’s wrong and everyone knows it. Buyer beware I suppose, ultimatley it’s my fault for putting my trust in this salesperson. I’ll never buy anything at this store again.
There is a fine line of details purposely left out to ensure a sale and keep it moving, I understand that. Things people don’t really need to know, etc. But again, a hard credit pull? You NEED to tell people this. If the sales person says he did say it, it would be impossible for me to have not missed that, I absolutely would have never approved for reasons of my own.