July 2018 by Sarah Hulke
My husband and I booked a room here for two nights. We had to leave after one. The entire establishment is outdated, and upon entering we discovered that our room smelled of mold and the A/C was loud and inconsistent. We had to leave for a rehearsal dinner and returned late that evening. When we returned, there was a centipede in the sink, and the beds were rock hard. To relax, we tried to watch television, but that wasn’t working. The bed linens had holes and stains on them. We tried multiple times that night (at midnight) to speak with a manager, but no one was available. Then we tried in the morning. Then that afternoon. Then the day we got home. No one was ever available. The hotel was the worst we’d ever stayed in, and we stayed the one night simply because we were too tired to change hotels that late. The service at the front desk was also a mess. The morning we left we told the clerk we were NOT staying there under any circumstances. The place smelled and did not appear clean, and we felt uneasy after finding the bug in our sink. She kept pressuring us to change rooms. Then she said that the mattress could be changed in the room we were in because it was a Sleep Number. (We checked; it was most definitely not.) Horrible customer service, horrible rooms, and horrible beds. Avoid this hotel.
July 2018 by Serena Forward
Our room was fabulous. Very large and great amenities. Service was great also. What is holding this back from a 5 star review is that the bed was literally the most uncomfortable hotel bed I've slept on. The bed frame did not run the entire length of the bed, so it was a bit unstable. We had a king bed and the foundation was split into two twin chunks, which I'm assuming might have been the reason the bed sloped toward the center. And the bed was also overly firm. I was in pain throughout my hips and back for two days following our stay there.
July 2018 by Rachel Singer
We really liked this place. The room was nice and clean, good bedding and pillows. The breakfast was decent with some real food. The walls are a little thin. We could hear people clearly when they were in the hall, and also people walking above. That said, it's very quiet during sleeping hours.
June 2018 by Nicole Golding
The location of this hotel is perfect. Very short drive to Estes park and Rocky Mountain national park. We were able to get a room quickly. Checkin was fast and convenient. Room was spacious and well stocked. Two restaurants attached to hotel that offer discounts to guests. Breakfast was the only complaint I had. Options were very limited and items were not refilled. Area seemed to be short staffed. We will stay again next time we are in the area.
May 2018 by Alesha Ault
Breakfast was horrible. No meat. Guests were rude. Employees were nice. Price was fine the first night which was a Sunday. But we had to change hotels the second night because it jumped from $126/night to $170/night! You’d think the weekday would be cheaper but it wasn’t.