April 2018 by Carri F
Amazing customer service! Julian is an asset to be treasured. I personally was dedicated to the competition until today. After my friend got her tires replaced here the other day we found a lug nut broken. Returning prepared for a fight, found this place and the employees customer service to blow me away. Very impressive. I do a lot of reviews and I must say I will proudly share my experience with others along with a glowing recommendation to this location. Thank you Julian for giving your company such representation that I would write this before I even left the store. I will be back when I get a 🚗!!
March 2018 by S Williams
I went to this place with only 33k miles on my car with minor vibration at high speeds and they tried to creatively make my car shake worse even at low speeds to try to sell me rotors, when I mentioned getting a second opinion they quickly fixed the issue. They were going to sell me low quality rotors and take off my original factory rotors off my car which they told me have over 50% life still remaining. I did some research and found out the rotors should be good for over 100k miles. After I posted the review online about it, their manager called me back with an attitude and tried to tell me genuine factory parts and their parts are the same quality, not sure why he is not an engineer at Honda. Very rude individually that does not know a thing about customer service. He also promised me a refund and never issued it.I am done with this place. Get a second opinion when they tell you what needs to be done.
Previous reviews:
I have purchased two sets of new tires and have got other work done here within the past six months, I always had a slight feeling these people were up to something but I went ahead and trusted them. Yesterday, I experienced their dishonesty. I purchased tires from them less than two months ago on my 2016 van. It only had less than 30k miles at the time, they suggested alignment, I told them yes. Shortly after the tires were put on at high speeds when I would step on the brake, there was slight vibrations, nothing major. Honda dealer told me car needs alignment. I took the car back to big o and they told me alignment is fine (may be they never did the alignment) and rotor needs to be turned, I asked how much, He said $60, I went the next day to do the rotors but a different guy helped me, I asked him how much to turn the front rotors and he said 102, I told him the other guy told me 60 so he said okay. 30-40 minutes and my car is ready, I drive the car home and it is in much worse shape, its shaking at 45mph. I bring it back and they say you need new rotors, I said the car has 33k and I do not drive anywhere intense only local. He said this happens all the time at low mileage. I told them the car is under warranty and I will get dealers opinion but he said let me try one more thing. They took the car back and gave it back to me in 30 minutes and said it should be much better now. I asked them to tell me how much life is in rotors and brakes, he went back and came back to tell me its got 50% or more life which tells me they never needed to be replaced. I called the dealer and they told me original rotors normally last 100k-150k. They were going to sell me low quality rotors or I have a feeling they took my rotors off and put some bad rotors on my car and they were going to put my rotors back on my car and charge me extra. Question everything, get second opinion. they will rip you off otherwise. message to big o, consumers are aware of your dirty tricks.
March 2018 by Nick Prigmore
Went to get hole in tire fixed. After they repaired the tire they went to stow my spare. They broke the pulley system that stows the tire under the SUV. I used the pulley yesterday as I needed the spare from the flat tire and it worked perfectly. I called the manager and told him what my wife said as he told her that she needs to get that fixed when they broke it. She said they seemed really shady. He told me on the phone that they wouldn't replace it. Then he tells me good luck with that and hung up. The SUV is a 2017 and had never used the spare tire and it just breaks? He also said they went to screw the bolt which makes the pulley come down and said it was not moving. So I spoke to car dealership and they said they over tightened the bolt from turning it the wrong direction and broke the sprocket. I highly recommend if you don't want something on your car broke from them, do not go there!!!! Their workers seem to be not very experienced or knowledgeable. Now I'm gonna have to take this up legally and they will end up paying as the part isn't cheap. Plus I'm gonna charge for my time dealing with this.
March 2018 by chrisane jarsoz
My tire went out at 5am on the way back home from the airport. I had my 5 month old with me and was scared on the interstate. I was able to get my spare on and find a tire shop, Big O. I got there before they opened but they were super accommodating to me and were able to get a new tire on and made me feel great after having a stressful morning. These guys were the epitome of great customer service! Thank you!
February 2018 by Aron McElhaney
I was checking reviews online and this place had the best reviews in Colorado, I was looking for quality customer service and this place has it. There fast, they know what there doing and help me pick the right tire package that would fit my budget. Awesome Julian dichiaro job . Will be coming here for any of my car needs and the best thing is they do walk-ins without setting up a schedule to get them done :) you guys have my business....