January 2018 by Scott Wiley
The worst,very unfortunate they can't hit my vain,shows you don't care.all horrible reviews.
November 2017 by Denise F
Singularly the worst customer service experience I've had in recent memory! Arrived before opening time at 7:30. By 7:38, Tech had not arrived and I couldn't be late for work, so I left. Then I called another location to make sure the Tech in Longmont would have access to my healthcare provider's order for blood draw. Asked for assurance that the Tech would, in fact, be open until 4:30pm as stated on the door. Arrived back at 4:02pm. Minute I walked in, the Tech said she doesn't do blood draws in the last half hour. I told her about my conversation with another Quest offc; she repeated that she doesn't do blood draws during the last half hour. This was not communicated when I spoke with the Loveland center, nor is it noted on the door; namely, we really close to business at 4pm, not 4:30pm. I told her I wasn't going to leave and I was told I'd have to wait. Eventually I was called to the back room. The Tech pulled my order and said she doesn't do toxicology blood draws at the Longmont location. According to the Tech, neither does the Loveland Quest Center. Should someone at either one or both locations have told my healthcare provider when they receiver her order? Almost two hours wasted today, and I still haven't had my blood work done.
October 2017 by ann morales
Had an appointment but waited 45 minutes while tech was on a personal phone call. Others waited even longer.
September 2017 by Barbara Coppins
They never answer the phone...all you get is the answering machine and then they never call you back after you leave a message requesting that they do. Makes it tough if you are trying to find out whether or not your doctor's orders arrived there.
July 2017 by Bill O'Hair
Worst experience of customer service and stupid rules ever.