March 2018 by Isabella A
I like this tmobile I’ve been coming here for years but I recently had a negative experience with one of the managers Brian. I came in to exchange my phone which I had purchased the day before. I had already called Apple support the day prior to see if they could fix the issue before exchanging the phone. He was annoyed with the fact that I wanted to exchange it and forced the young lady helping me to call customer care and Apple support to fix the phone. He didn’t want to let me exchange it. After an hour of doing the same things I had already done he reluctantly told her that I could exchange it. He’s not very customer friendly and he seems to get annoyed very easily. He’s also not very nice to his employees. I will be coming back here but I ask for help from someone else. If you need to speak to a manager go with Sal, he’s great.
February 2018 by BAD Company
It's like little Mexico. Loud Mexican music and the smell of Mexican food. Lol and to top it off none of the systems have worked the last three times I have been in. Then last even w gum in the sales guys mouth his breath was horrible! Not trying to be a Jerk but when its that bad your team needs to step in and say Dude your a sales person! Fix that stank!
December 2017 by Brian Muldoon
i have had plenty of phone plans however Sal and co at this T-mobile have gone above and beyond for me do yourself a favor and go see them if your in the market they are the best
November 2017 by Scott Converse
Hit and miss. Originally had a great experience at this site but they seem to have lost their higher quality folks. The store manager, Brian, is on top of things but his staff is slow and not anywhere near as knowledgeable as they were in the past.
Plus, I've been sitting here for 15 minutes after "checking in" (with Brian) and I'm still waiting to be helped.
Ok. Someone came to help me.
I came down to hand in a phone I bought a replacement for that I also bought at this store, at the direction of TMobile customer support. She told me I would not have to pay the $10 a month to pay it off if I returned it
No-go says the store person. I still have to pay the $10 a month for another 20 months. They'll give me $12 cash for it though.
$12.
Either the customer support rep was uninformed or the store personnel didn't want to "eat" the $200 still owed. Don't know. Either way, left a bad taste in my mouth.
I think this is a training issue. Too much turnover of employees maybe.
November 2017 by Savio Areza
No more Marcos..? We got this evan dude helping us who had to have been new..I've never seen his face before...he exhibited no confidence whatsoever.. No wonder that one bald guy manager kept coming over periodically to check on us to make sure were okay....or to make sure evan was doing okay..? We dipped out and headed over to our new tmobile store in village at the peaks mall even though it is out of our way.