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May 2024 by Anissa Mackintosh
Priscilla helped me out and was very attentive and knowledgeable! I have been a member at this bank since my grandmother made me an account as a baby (1992) and I have always been happy at this bank! Priscilla just instilled why i love it so much! Thank you again, Priscilla!
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May 2024 by Sara Jenkins
I have been a member of Space Age Credit Union for over 40 years. I would like to take this opportunity to thank Jason H for his exceptional professionalism. He answered all my questions and concerns regarding my banking needs. I appreciate his work ethic, banking expertise and customer service. He is a true asset to Space Age Credit Union.
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April 2024 by Erin Thomas
I utilized Space age Credit Union for my car loan, and I had the best experience! They extended the lowest interest rate of all of my options, had no penalty when I paid my loan off early, and were the most professional, pleasant group I have worked with in this type of setting. They afford local options and in person customer service were you to need face to face dialog, or were immediately present on the phone if I had a question. Rachael, my account manager, followed up after my loan was closed, unsolicited to tell me when I should expect my title and ensured I had no further questions. I had a small balance due back to me which they refunded immediately without me having to ask. Top notch company in an atmosphere where customer service at times is lacking. I hope to have an occasion to work with Space Age again in the future.
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April 2024 by Sam Remington
I've had 3 bike loans through them now. They are awesome!
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March 2024 by Jonathan Lackman
We used Space Age for a ATV purchase. They were great to work with. When paying off early, I called in and they were very pleasant to work with and made it very easy to pay off the loan and get a title.
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February 2024 by Sherri DeShay
I have been member of this institution for almost 20 years. When I/we call in to speak with individuals they are rude, over talk you, yell and are very aggressive. THIS IS NOT ISOLATED; this is a culture of disrespect that appears to be cultivated at this institution. During calls with both Barb De Luca and Jason Hartshorn in situations where we had lots of question for issues with my mortgage company and a loan application, we were met it aggression and impatients. There should never be a time a customer cannot call, ask questions, and gain an understanding; with confidence that the team on the other end of the phone has your best interest. There is culture of perpetuated disputation. A need to one up and escalate and failure to hear and understand. It's arrogance in dealing with people and issues. Only one individual in my recent interactions has made us feel like our membership mattered. Thank you Mr. Uchida. I am sorry to be critical, but your team and their methods needs some oversight and review. I am disappointed and in the future, I definitely would call elsewhere vs. Space age, they are too confrontational, combative, and dismissive. It is too hard to get information here. The operations staff are difficult to do business with, I recommend making a different choice!
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February 2024 by Leslie Bolling
I was greeted immediately as I walked in by Sarah with a smile. She was knowledgeable, friendly and efficient in taking care of my transactions. This is a great CU to do business!
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January 2024 by Mani/B
Was locked out of my online account, had a debit card that was 3 years expired, and none of the relevant information required. ? Along came Levi helping with the Aurora branch to save my behind. Got me everything I needed and delt with my scrambling for info. Great guy and great service! ?
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January 2024 by Chris Fischer
Don’t take a loan out with these MONEY HUNGRY BANKERS!!!!!Purchased a 2023 Sportsman Atv and was approved with space age. Called around to get insurance and progress was the cheapest (I thought). However when progress quoted me they only did liability. When I was notified of insurance issue through the post office from space age I contacted them to find out what the issue was and I then spoke to progressive and there was a mess up with them so their quote was way more than originally quoted. I then the same day called State Farm and had my unit properly insured. From the day we purchased our unit (9/16/23)-(11-1-23) I was then notified for the month and a half it wasn’t properly insured I am being charged $280. A month and a half of their insurance cost me 10 times of what I am paying for insurance. A little excessive I would say! Look elsewhere for a loan!Edit to your response:Sure I get that you are supposed to have insurance coverage, however when I purchased the unit (on a Saturday) I needed to get ahold of my insurance agent. I did purchase insurance but some where the insurance wasn’t full coverage (misunderstanding with insurance wasn’t done intentionally done by humans mistake). I was notified of the mistake that took place by mail, not even a phone call, and it was fixed immediately when I was notified. Keep that in mind.
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December 2023 by Jill Parks
Update -- I received my "new card" -- but guess what? It is not a new card, it is a copy of my current one that expires at the end of the month. All the phone calls and they still get this wrong. I cannot begin to describe the complete ineptitude -- no one there has a clue about what is going on.If I could give 0 Stars I would. I called to see where my new Debit card was because I hadn't received it yet; they had no idea and decided to issue another one -- what they did not tell me is that issuing another card would inactivate my current one. I have made multiple, multiple calls and no one can figure out how to "reactivate" my current card. The solution? They literally instructed me to call them every day so they can "temporarily" activate my card -- I am to call EVERY SINGLE DAY. When I asked them to FedEx me a new one (bc they have no clue when I will receive the one they issued or the original one) they said they could not. I said I would pay the Fedex charge and still no. The other kicker? When I do finally get one of the new cards I have to call them bc they aren't sure that activating it myself will work. They have NO clue, the customer service is terrible and their processes clearly need to be updated bc this should not have happened. Horrible, horrible experience.
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November 2023 by Lindsey B
This place wrecked my credit score over $11, after ignoring countless emails and calls to rectify a failed situation. I paid off a $10K loan, TRIED to pay off. Turns out their loans are in a different system then what you log into online, so the "payoff" amount it gave me was incorrect. No one called me to tell me, I found out after they pulled $1K (auto payment I previously set up which also is in the 'separate system' and wasn't turned off because I didn't have access) despite only $11 being on the loan. I called, left a vmail, had to call again and finally got a person. According to these people, and the documents I signed, everything was fixed and koscher. About 3 weeks later I find out everything was not koscher. The $1K was never processed, but no one contacted me to tell me this or that the loan was still open. It wasn't till I received a late notice in the mail I found out (30 days later). I tried to call, left vmails, sent emails, tried to escalate, find someone to help me and no one would get back to me. It took 2 MONTHS to finally get this resolved. Then they had the gall to file in my credit report that I was over 30 days delinquent on a loan, dropping my score over 100 points.The only reason I'm giving them 2 stars is because when I FINALLY found someone, she fixed it for me. I received my car title in the mail and a letter stating the loan payoff.Do not work with these people if you value your money, credit score, and sanity.Side Note: They open a savings account with their loans. So heads up. No one told me this. I had to ask it to be closed several times and I have 2 signed DocuSign documents stating that it would be but they never did.
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November 2023 by Derek Peisert
They are horrible to deal with they don’t keep their word at all definitely a scam bank should not even be in business! If you want to know more just check more reviews if I was government I would shut them down from the very beginning I wouldn’t even have allowed them to conduct business in the states there are a major fraud I’m gonna be reporting them to the bbb and I had to get the state involved to force them to do anything with my account! If you have them as a loan company I got 1 word for you RUN!
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September 2023 by Colton Burrus
If I could give negative stars I would. Terrible credit Union. They are difficult to deal with and will fight you for every penny. They added CPI insurance to my loan (4,187$) which is 348$ a month for one vehicle. Outrageous! They also added this insurance in September for a whole years worth of insurance? There’s 3 months left in the year. I also provided them with proof of insurance under the requirements of 1000$ deductible or less according to space age credit Union. They continued to fight me on why it was necessary for CPI insurance. I had insurance before driving my new vehicle off the lot. Very unhappy with their service.
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July 2023 by Michael Wolff
These are the most personable bank folks I’ve ever met! Great little credit union. Jessica helped me today. She ROCKS!
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July 2023 by Robert Duquette
I’ve had 3 motorcycles loans with Space Age over the years and it has been a complete pleasure to deal with anyone at this bank. Best rates always helpful, quick and courteous.
