January 2022 by DRunIt
Took 2 days to get a part that was supposed to be ready the day of. On my first visit the guy behind the counter was extremely unprofessional and began arguing with a co-worker that was trying to help him find my order.
January 2022 by Norman Fulton
Good service helpful folks thereRick was great
December 2021 by dave mac
Is normally excellent Napa auto parts almost always has the right part this time that really let me down wrong rotors wrong pads charged a lot of money and completely were on parts
November 2021 by Dick Fitswell
Very helpful. They gave me a discount on a hose on my first visit. But I did have to wait about five minutes or so to be helped.
October 2021 by Matthew Clarke
Best parts store in town... staff is usually knowlegable, prices are fair and parts are quality.
August 2021 by Jim McLean
I plays for all your semi truck and automotive needs
June 2021 by Robert Acsell
I bought a master lock hitch pin lock from the castle rock location. I had the product for about 2 months before the key broke off in the lock. I didn’t keep the receipt because seriously... if I kept a receipt for all that I I buy ide have an library. Anyways I was a member and knew they track the purchases so I thought it would be no problem. Well when the associate came to help he said he would have to ask the manager before he did anything. Really, for a 20 dollar product you have on the shelf right now? and ide have to wait at least a day because I didn’t have the receipt.I thought that was weird because it shouldn’t be a problem to do an exchange anyways but I told him I was a member and he should just be able to look it up on my account. Well looks like when I bought it... the sales associate didn’t put it under my account. So I didn’t have the product tracking. Either way I can’t understand how an exchange for a defective product would be such an issue. I’ve worked in retail and defective products get sent back to the manufacture at no cost to the store. Especially with someone like Napa who spends millions on locks and such. The associate said he could not help me... but I just think he didn’t want to. so not being as clearly petty as Napa is, I threw the lock in the trash along with my membership to Napa. Right where it belongs. I’ll be traveling farther for my auto parts now. Amazing how a company is willing to lose a dollar to save a dime. So disappointing. By the way... this just happened.... time stamp it management. It’s a good training opportunity if this isn’t how you normally operate. By the way... this easy my first ever attempted exchange in a Napa. It’s really unfortunate because the company I work for also has an account with Napa for dump truck parts. Seeing as I’m the guy who goes out and buys the parts... looks like someone else gets that business too. Napa lost way more than I did with this breakup lol.
June 2021 by Jennifer Manninen
Decent place with great prices
June 2021 by CORider 63
I have always had great service, here, but Jim went above and beyond, this time!!! Thank you VERY much!
May 2021 by Shane Reynolds
The parts clerk that I dealt with was super friendly and helpful. I've dealt him before and had a good experience everytime. They've always had the parts that I've needed as well.
March 2021 by Kris Duvall
Always have enjoyed my experiences with the Castle Rock NAPA. They are knowledgeable and very helpful for all of my needs and wants. I recommend that anyone who just wants it done right. Head south to Castle Rock
March 2021 by Jack Hartt
Excellent service, and friendly staff!
January 2021 by skylerX84
Good place to get stuff for your car/truck
November 2020 by Eric Viau
Best parts store in castle rock. Closes waaaaay earlier than everywhere else. They lose 50% of my business because they close at 5!
October 2020 by Curt Elsbury
The folks here are great! Always helpful and knowledgeable. Definitely would recommend them over any other auto store in the area.