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August 2023 by Brian Hudson
Rented a U-Haul. Location was prompt. Ross was well organized and immediately got the trailer hooked up. The trailer is built well and truly is smooth.100% rent from the Big Tool Box!
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August 2023 by Casey D.
Dropped my lawn mower off for repair and was told it would be ready in about 1 1/2 weeks. After 3 weeks they told me they hadn't looked at it yet and would PROBABLY be another 2 weeks before they'd get to it. I can only suspect they have 1 guy work 4 hours a day repairing equipment to be moving this slowly or else it simply takes them forever to figure out how to repair something. I wish businesses would would not advertise a service unless they have skilled people that really know what they are doing and get it done in a timely fashion. Just went and bought a new lawn mower since I have low expectations of getting mine back in the foreseeable future.
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August 2023 by James Fisher
Had an incredible experience today with the team at Big Tool Box. Seth was a great manager, and so helpful. I showed up thinking I needed a brand-new mower, and after 10 minutes, turns out I just needed a new tire. I would highly recommend Seth to anyone. The lesson learned for me to share with everyone is: even if the person on the phone says 3 weeks, it's worth bringing in your mower for them to offer to look at for 5 minutes. Thank you to Seth!
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July 2023 by Bernard Martin
Outside freeze proof faucet leaked. It’s very old and Mike at Big Tool Box found that it is discontinued. Parts are not available. So he spent a lot of time trying to find washers to replace old worn ones.You cannot get this kind of service at Lowes or Home Depot. More importantly, you rarely can find anyone with specific knowledge about much at these stores.The “fix” did not work, but that’s not important. What is important is the effort and time Big Tool Box folks always take to solve a problem. This is not the first time they have spent lots of time with me on small ticket items. That’s why, even though I live around the corner from both Lowes and Home Depot, for anything important I go to Big Took Box….which is miles away.I hope to see Mike for one more attempt for an issue I discovered before spending money on a plumber.3 Days LaterLast Gasp At Life Proves To Be A Resuscitation MiracleMy last attempt at saving my obsolete freeze proof outside faucet was made with Mike today, based on some new thinking. Again, Mike spent a large amount of time on this and I am happy to report the patient leakage is stopped! Mike is a miracle worker!! Once again, kudos to Big Tool Box and Mike for outstanding work!
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July 2023 by kevin jurin
Staff are incredibly helpful and knowledgeable and are not afraid to ask other staff if they don't know the answer. Get your mower blade sharpened while getting a part for nearly any type of sprinkler head or system you may have. Reliable service for years, big fan!
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July 2023 by Michele F
We are out and about helping people after the tornado and raising money for our charity Sleep in Heavenly Peace. Our chain saw broke. I went to the Big Tool Box to see if they could help. Seth, who wasn’t even on the clock, changed his shirt and jumped right out to help. Big shout out to him and this place. No we can continue helping people clear their trees and raise money for SHP. Thank you Seth! You saved the day.
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July 2023 by Madalyn Kimberling
Tim went above and beyond for my husband and I!! We got a uhaul thru big box and we have done uhaul to move 4 times, this was by far the best experience and we have Tim to thank for that. Great service!!!
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June 2023 by Paul Kropatsch
This is my first stop whenever I need anything for my home. Skip the big box stores. The people here are so knowledgeable and helpful out is amazing. Although much smaller than big box, the l they generally have a much bigger selection of options. I can't emphasize enough the the friendly knowledgeable staffIf places like this don't survive and we are just left with generic big box or would be a shame and such a loss of great knowledge.
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June 2023 by Mackenzie (Kenzie)
Got a spare car key made here. They ordered a key and took a week and a half to come in. Once it arrived, they cut it to fit my car and programmed it. It was inexpensive and I was very impressed!
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June 2023 by Dan Nicholson
I had my Toro mower in for annual tune-up in January, have noticed here in early season that it seemed to be running rough. This week it flat out stalled on me right at the end of a mowing session. I took it in to the Repair center and they jumped all over it and corrected a fuel filter issue that was causing the issue. Picked up the mower the next day at no charge. Great experience and example of standing behind your work for customers. No better place in South Denver for service.
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June 2023 by Isaac Rodriguez
Picked up a 26' uhaul here. Make sure you take a picture of the gas & talk to the employees before leaving. They WILL charge you extra even if you put the same gas as before you left! Take pictures & DISPUTE! Uhaul is stealing money from people this way!!!
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June 2023 by Drift Away
I brought my electric scooter in because a screw broke off in it and I couldn’t get it out. I was on the side of the street and didn’t know what to do. Travis, and his entire team worked together and got it out for no charge. The wheat above and beyond and this is the only khardware store I will go to again. Thank you again to the Ace team.
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June 2023 by Karen Burgi
Have lived in the neighborhood for 15 years and this is my go to when I need to get in and out quickly or need knowledgeable advice and help finding something. Staff is always friendly and helpful.
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May 2023 by Heather Sanders
Great plant selection but extremely busy location. If you are looking for a fresh batch of items, try to sneak in at the beginning of the week, a little slower and freshly stocked! Everyone there is super nice and ready to assist in anyway they can.
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May 2023 by Ray B.
I went to the Big Tool Box in Centennial for a zurn wilkins 3/4 inch back flow preventer poppet replacement. They had a box of them in stock. However, they wanted 84 DOLLARS for it!!! For just a part. Not even the full repair kit. I immediately checked Amazon and found the full internal repair kit for 12 dollars and the entire internal and external kit for 60ish. I won't recommend Bog Tool Box to anyone ever again as I'm sure they will be price gauging.