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September 2025 by Lakpa Sona
I had an excellent experience with Kaizen. The entire process was smooth and hassle-free. Zak was amazing — he explained everything clearly, provided a detailed estimate, and made sure I had all the information I needed. My order was ready on time, and I’m very satisfied with the quality of the parts. Everything fit perfectly, and my vehicle looks and feels like the accident never happened. The pickup and return process was also quick and convenient for the rental car. I highly recommended .Thank you to the whole team!
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July 2025 by Fernando
Friendly staff and fast work
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July 2025 by Drew Jarvis
I was so grateful to work with Kaizen on my car repairs! They had everything done on time, were super communicative throughout the process over text and phone calls, and the customer service was great - I loved communicating with Emily! She really seemed to actually care about what was going on and ensured everything ran smoothly.
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May 2025 by Victoria Chavez
Amazing, top notch body shop!
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May 2025 by laura martinez
Great job and on time!!!
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March 2025 by Neil Murphy
Great experience. Kept us informed throughout the process
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February 2025 by Tom Carlson
The best experience with a body shop that I’ve ever had!
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February 2025 by Damian Ramos
Horrible costumer service
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February 2025 by Chris Medrano
Best shop all around!
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February 2025 by Michelle Millis
They get 5 stars because there was not one area of dissatisfaction. From receptionist to photos, repair work or matching color of paint. My car came back to me as the day I bought it.
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February 2025 by Amber nichole
I want to begin by expressing my appreciation for the friendly service and the updates I received regarding my car’s repair. However I am faced with a larger issue when I picked up my car.
After receiving my car back approximately a month and a half later, I encountered a problem where the car wouldn’t start. The team was kind enough to assist with jump-starting the battery, but shortly thereafter, the check engine light came on while I was still on their premises. While I understand it was my decision to leave the lot, I was assured that any issues would be addressed promptly.
The staff initially diagnosed the problem as a battery malfunction, so I reached out to AAA, where I purchased the battery less than two years ago. They confirmed that the battery is fine and that the issue lies with the alternator.
When I called on Monday morning to follow up, I unfortunately felt as though I was not being treated with the care I had come to expect, and I was given the impression that my concerns were not being fully addressed.
While I’m pleased with how my car looks, I find myself in a more difficult position than when I initially brought it in for service at Kaizen in Northglenn, as the car is currently not drivable.
I’d truly wish I could leave a better review but this is our current situation.
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January 2025 by Lori Smith
Drooped off car with no electrical issues. Debt was fixed and our car came back with no working headlight, an error on the dash and door clips broken.
Was told that the electrical issues were there when i brought in the car. They were not.
We found a hat in our engine when we were looking at the headlight from a tech that apparently didn't know he lost it. The auxiliary was not connected correctly after the repair.
Took the car to another kaizen location, which fixed the door clips and dash error code but the light is still not working. Now, apparently, it's down to us to get it fixed by the dealership .
I asked why we were not told of the aparet electrical issues when i brought the car in.. couldn't answer or was told we can't tell everyone what's wrong with their car. Complete bs.
The repair was done well, but I won't use this place again until their techs can learn how to not screw up a cars electrical system and then make it our fault.
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January 2025 by Carmen
I would rate this 0 stars if I could. First they give me a pick up date 4 weeks in of my car being there with no estimate. I show up that day and my car is taken apart, that's when I found out they haven't sent out the estimate and told me my car might be totalled. I contacted my insurance and they said it's not the repair place to make that call and they need to provide an estimate. We'll that day I got that estimate and they said my car would be ready about a month later. Mind you I signed the paperwork on 10/1 told me my car would be ready 10/29 (when finally actually got the estimate for them to actually start) then they changed it to 11/4 then again to 11/29 then 12/6 then 12/19. Also on 12/2 when they said it was getting pushed back to the 12/19 I asked them that day and the following day why, I didn't hear back until 12/10 that the technician working on my car left. I was told on 12/27 that my car should be ready that it was getting an alignment and cleaned. I went to get my car and they said the calibration failed and they are waiting for the person they use to fix it and won't be back until 12/30. I have been the one calling and asking for more updates since my last scheduled pick up date of 12/19 with no contact from them reaching out to me. 12/30 I called them late morning almost 12pm and told me the company they use everyone is out with the flu and trying to find someone else and my car should be ready 12/31 mind you i had to call at 430pm to get that update. From 12/19 to now I have also been told that the frame bar didn't fit so thay extended the time, then the headlight didn't fit... my car has been there for 3 months and still nothing.
Update: it was ready 1/2/2025 but I couldn't pick it up until 1/3/2025
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January 2025 by Yahaira Nieves
Antoinette was amazing, she keeps the shop under control and was very efficient with the process. Very helpful, I need to return for my sensors and they were very accommodating despite of the holidays happening around us.
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November 2024 by Como Greenbrier
Terrible service. Expect to leave your car with these guys for over three weeks with no progress. When you try to call for an update, the call goes straight to voicemail. The “contact” number they send you in the work order dials out to some offsite office whose receptionist puts you on hold while THEY call the shop and check on the status. It’s designed to keep you from having contact with the shop itself. When I dropped my car off here the lot was filled with pending jobs. Snail’s pace with NO updates except for the occasional automated text message telling you they’ll have your vehicle for another week.
