-
February 2025 by Aria Morris
If I could give zero stars, I would. I come in multiple times to get things printed for work. Every order I have submitted, either ends up missing something, Delivery/Order time is changed after my order, they do not cancel orders/refund you for them sometimes, and even coming in to make orders, the employees will not put in your order and will forget. I have tried really hard to give these guys a chance and I had to keep telling myself they are overwhelmed, it won't happen again. But It gets worse every visit. PLEASE DO NOT DEPEND ON THEM FOR PRINT ORDERS! If you want to have nothing printed on time, and for them to miss a few copies they will happily ruin your event. Do not bother asking them in person because they will not put your orders in correctly and they will not correct the issue, you will end up at the back of the line of orders even though your order was made a week ago. The employees complain about how they are overworked and how their coworkers are lazy which is extremely unprofessional. The owner needs to be ashamed for overworking his employees, because the poor management and service is showing. I gave you way too many times to prove me wrong but I am countlessly disappointed. Same-day printing? What a joke. Even if you make plans ahead of time and EVEN check in-person on the status of your orders they will lose your order, or never finish it on time. STAY CLEAR! You are better off printing yourself
UPDATE: I have not been refunded for an order they had lost, I had cancelled the order in person and online and told the staff I was going to print this order myself. They once again ignored me in the store and still printed the order, and the print wasn't even available until after my event to throw more salt in the wound. If I can save anyone else making print orders from this place, THEY WILL STEAL MONEY FROM YOU!
-
February 2025 by Taylor G
Terrible customer service. Nobody seems like they want to work or help.
-
February 2025 by gabbie s
I placed an order yesterday for about 20 copies. When I got an email saying my pick up time was extended by 4 hours I called to see if that was accurate. The woman I spoke to was very rude and snappy. She was annoyed by my simple question. When I went into the store to pick up my order I didn’t see it on the shelf so I asked an employee where I could find it. He was rude and spoke to me as if I was stupid. I will not be coming back to this Office Depot. These employees are unpleasant and unhelpful. The customer service at this location is unacceptable. Oh, and I was missing one paper.
-
February 2025 by Music GT
Rude and impatient cashier
-
December 2024 by Dinelle Camacho
I recently visited the store on Saturday afternoon, and was assisted by Wesley . I just wanted to take a second to mention how lovely my interaction with him was, and how helpful he was.
He went above and beyond to assist me with my needs and was honestly just such a pleasant human. It was such a great, genuine interaction and left me feeling cheerful after I walked out of the store. Thank you to Wesley , and congratulations on his new promotion! I can see it was well deserved.
-
November 2024 by Michelle Conway
Wesley went above and beyond to help me. His customer service is amazing!
-
November 2024 by Janell Stone
Trevor at the Littleton, Colorado location was amazing. He was very patient and professional. He made my experience excellent.
-
November 2024 by Greg Gonzales
This store is awesome! Bob is on top of things here*****..
-
November 2024 by Amber Wermerskirchen
I recently visited Office Depot and had the pleasure of being helped by Bob. The store was quite busy, with a long line of customers needing assistance, but Bob managed everything impressively. He was working quickly and efficiently, all while being apologetic for any wait—which, as someone with eyes, I could see wasn’t his fault. He had a lot on his plate! Despite the workload, Bob was kind, funny, and made the customer service experience what it should be. I’ll definitely be back for my office needs, but mostly because of Bob and his amazing attitude!
-
November 2024 by Gary Thompson
Wanted to pick up a couple of HP cartridges for my printer, store blocked access to the cartridge area. Attendant started asking questions, number, size, etc. and wouldn't let me in. I wanted to browse, price, size, etc. I left and went to Best Buy, bought what I wanted in less than 5 minutes. Poor form Office Depot, I'll take my business elsewhere.
-
October 2024 by Dakota LaBarr
Employees can't stop running their mouth BSN with customers and help other customers that need help
-
October 2024 by Summer Tucker
Very frustrating experience with the 8601 W Cross location in Littleton today. I ordered a same day sign for an event that is in 2 days. The online system said it would be ready by 6. At 5:30 I hadn’t received an update so called to confirm the status. I was told the print folks had left for the day, my order was processing, and they could not confirm if it was going to be ready by the event or not. He suggested I call back in the morning to connect with the print staff who could give me a more accurate eta or to try and cancel the order. I asked if I could speak to the manager on shift to help me understand my options (should I cancel or will the print be done by the event). The manager would not take my call. (I was told the manager said “tell them I’m not here”).
The only reason I gave this 2 star instead of 1 is because the young man who answered the phone was incredibly polite and helpful (he truly went above and beyond for a situation that wasn’t even in his department). He profusely apologized and after a few calls back and forth, he was able to cancel my order. I’ve now placed the order with the 690 wadsworth store and talked with their staff before I placed the order to confirm they could have it done.
My frustration with the Cross store is their lack of communication about them needing a few days to process a same day order, the manger telling staff to say “tell them I’m not here”, and a frustration it took a few calls back and forth to get a resolution (the order canceled).
I’m incredibly disappointed with this location and am looking forward to a more positive experience with the Lakewood location.
I also hope there is some additional training offered to the manager who was on shift when this issue arose. Their response was very unprofessional and unhelpful.
-
October 2024 by Pestem Medico
Remember the fast food restaurant operated by Beavis and Butthead? This place is far worse.
My fiancé had the misfortune of entrusting our wedding vows to be printed and laminated at this place. Unbeknownst to us, a new manager had replaced the earlier manager who had originally given this place good ratings. The manager must be exceptional at creating toxic workplaces because the entire staff pressed the eject button and bailed leaving nothing but a FEW warm bodies with the printing capacity of a kindergartner with a can of body paint.
In short, the mass exodus resulted in us jumping ship as well and getting high-quality, professional service from the Lakewood Belmar location instead after 3 consecutive trips to remedy missing vows, wrong paper type, little communication, and days of delays with Littleton.
I don’t blame the front line employees who answered the phone. They deserve a bonus and did a gracious job considering the carnival in the back. Thank you for trying to help us in spite of the tight spot you were put in.
My hope is that the manager who is responsible for making nearly an entire staff go ballistic be terminated soon. As a former graphic designer I have never seen such poor service for what should have been an easy job. At least Beavis and Butthead were funny….this experience was not.
-
September 2024 by Randy Sloman
Always helpful staff. I print a lot of flyers and their self-service printers and paper cutting is very convenient whenever looking for a print cartridges or other items they always seem to have a good stock
-
September 2024 by Bob Siemens
Friendly store, good customer support.
