March 2020 by dacosta kankam
Nathan the service guy was amazing
February 2020 by S B
If I could give zero stars I would. Over charged me $75.00. Clearly their mistake. They would not resolve the issue. I had to make about four phone calls to uhaul customer service but ultimately got refunded the money. Definitely, go someplace else!!!!!! Unethical to say the least.
January 2020 by Dave B.
I bought motor fuel for the first and last time. Oh, why? TV screen on the pumps showing loud obnoxious adverts. They are lucky I left my fire axe at home.
February 2019 by Sistah Sarah
Over charged 110.00 more than what I was quoted the truck was fine received clean, returned clean gas over what was received and I was told it was taxes 110.00. My issued was never resolved. Going to see if my bank will deduct my 110.00 from the charges amount. ðŸ˜ŸðŸ˜¡ðŸ˜¡
November 2018 by Thomas Kittredge
Won’t answer phones during business hours.
September 2018 by Michael Sullivan
March 2018 by Andrew S.
I purchased 15 boxes on 12/27/17 and was double charged. The Conoco clerk was new and not familiar with the seperate U-haul purchase system and after running my credit card in person, was not sure it went through. She called her boss who manually entered my information on his end and typo'd the number of boxes purchased showing a slightly different total, I wasn't provided a receipt. I noticed on my credit card statement that both charges went through and went back a couple days later to have the accidental second charge removed. A different clerk said they couldn't do anything there and I needed to call Steven, the U-haul regional manager. When I called, Steven was pre-occupied and asked me to text him the issue. After texting, he didn't follow up and I had to call multiple times which ultimately resulted in nothing happening. After this, I had my credit card company inquire and U-haul responded that "Customer purchased two sets of sales items on 12/27/17 at Conoco on 38th in the amounts of $23.68 and $25.57. Both of these amounts are valid and no credit is due. customer was fully aware of the amount of boxes they purchased. please see attached." As support they provided their internal invoices with no customer signature or showing where the credit card transaction occurred. The reason the charges were different was because of a typo by the manager over the phone and they didn't look to see the charges were processed in two different locations. Ultimately, they should have done an inventory check (they don't carry a lot of boxes in this location, it would take minutes) and realized they have 15 boxes more than they should. Really poor experience, I ultimately paid double for some boxes and they didn't take ownership of their mistake. I would avoid purchasing U-haul boxes from any Conoco station in Denver.
August 2017 by Kyle Kirby
I turned in a truck today after having moved from out of state. They got me on the phone with somebody who knew what was going on. She was very kind and helped me out. Make sure you have your contract number and paperwork.