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January 2024 by William Boelts
Great customer service.
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October 2023 by Elliott Asbury
U-Haul talks a big game about propane refills, but this location (as well as many of the other nearby locations) constantly disappoints. Either they’re out, or, more frequently, nobody actually comes out to help after ringing the bell or asking. I’ve wasted enough time trying to fill my tanks at U-Haul. While I hate exchanging tanks, I’m sorta thinking that’s my only real option in this neighborhood.
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October 2023 by Stephen Tynan
charged me for moving blankets they failed to provide.Multiple people working but only one actually seeing customers. The other one just scold and went to the back when I suggested he help out.
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September 2023 by Allison Summer
Family owned and operated. Most, or all, employees are family/friends of the owner. This owner's fleet consists of late model vehicles, he and his employees keep them maintained in good working order. Excellent location with friendly, well trained staff, and reliable equipment.
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August 2023 by austin Arrance
The worst customer service experience Ive ever had with a large corporation. I'm normally happy to pay a premium for convenient and good service. I would have used a PODS company but i read reviews of people that had issues with water damaged and broken contents. Being as my possessions were valuable, fragile and centimental i chose to drive out and pick them up with a uhall thinking it would be a good way to transport my possessions. I contacted uhall and the lady was more than helpful found a trailor that was unfortunately about 3 hours away from me. Once I arrived the kind gentleman informed me that the trailer I set up to take was out of service and their booking service through the company is very poor, flawed and the unit I booked was out of service. After going way out of my way for the uhall corporation for something I was promised they found me another trailor further away from where I needed to be so I traveled to the location. Upon arrival I found out the hitch ball I had was too large witch shouldn't have been an issue... I was happy to pay for a new ball from uhall being as I couldn't find mine that was the correct size. Turns out that the uhall corporation that specializes in towing, trailors and hitches, doesn't carry hitches and balls that fit trucks that the avarage american owns like me. So once again I spent my time basically working for uhall and traveled to a auto parts store tjat had the correct size ball and shank for my hitch. I brought the ball back to the uhall store with the understanding that they would just pop that on and I'd be on my way. Turns out the uhall corporation that specializes in towing, trailors and hitches doesn't even stock a tool for their employees to turn nut, on a ball, the size that a truck made for hauling goods that the avarage American owns. At this point I'm more than frustrated so I unpack my truck and tools and take matters into my own hands and change my ball. Something a multi-million dollar company couldn't do somehow... I paid for the unit at this point I was hoping for a good ending. Nope not at all. Turns out uhall doesn't have jack stands on their products so if you load it up its stuck on your vehicle unless you have a car jack and a block to put it on which I don't. I figured that wouldn't be a big deal because I can always lock the trailer to my apparently "rare" ball on my truck... Nope not at all. the trailer has a receiver that can't be locked with a Simple pad lock like I had brought or any way I know of. Now I'm unsure of how I will safely transport my valuables that are not replaceable without being stolen. Anyone can unhook the trailer that I've paid well over a thousand dollars for for and put it on their hitch with a couple strong people in less than 30 seconds and drive off with my loved possessions. The employees that i encountered were more than helpful and did what they could with their hand tied by the uhall corporation. Absolutely do not use uhall. And I mean it. If you need I box truck use penske. If you need a uncovered trailer use home depot and if you need a covered trailer look around I would have saved a ton of time and money buying and selling a covered trailer for the trip vs letting the uhall corporation take advantage of me.
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July 2023 by Kevin Barela
I went to fill a propane bottle it was 6:51 at the latest and was told they were closed. Will not go back.
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March 2023 by Hannah Campbell
Horrible staff. I was left on hold for over 15 minutes. Very nosey and they lie about what vehicle can tow a trailer. Extremely rude and horrible customer service. They simply do not care. Uhaul lost a ton of service from my entire extended family due to the way this location treated us. No wonder the place is such a dump and the smell inside is unbearable. I highly recommend going somewhere else to rent trucks and trailers.
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September 2022 by mæchle læchem
HORRIBLE customer service. Judgy, racist, and argumentative staff. You're better off carrying your things by hand.Paid $500 for service I didn't receive and they won't return it.I am taking them to court.
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September 2022 by Michael Hall
Rude comments from the Latino dude working.He also directly lied about their policies, and tried to track on double fees.Don't waste your time or money here, they're scammers.
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August 2022 by Kevin Medrala
Hey, I actually had a great experience. Thank you to the staff for making things quick, easy to understand, and we're fair with me upon returning the equipment. I genuinely appreciate it.Using U-Haul's services were crucial to my move out of Denver recently. Credit where it's due!
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July 2022 by Nathan Conrey
Made a reservation to rent a trailer, paid $500 to have them put a trailer hitch on my SUV. UHaul cancelled my reservation 2 days before I was moving and I am unable to return and get my money back for the trailer hitch that I no longer need since I had to rent a truck from Penske, The movers I booked through UHaul were supposed to arrive in the morning, but after not contacting me for two weeks I finally was able to get someone on the phone and they could not come out to my place until 11am, while technically still morning, it will be afternoon by the time they're done.As an FYI, Penske guarantees their reservations.
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May 2022 by Richard Kraus
This location filled a reservation made elsewhere in the city, since the other location did not have an auto hauler. I confirmed with Margarita for the initial reservation and later had to change it slightly. She answers the phone (!) and is very competent. Nothing could have been easier. The rental business is brutal, with people who are emotional and stressed from hauling or moving. Because of that, even though something may not actually be a huge problem, many comments are out of proportion to the actual experience. This is a good location with great people that are service-oriented and very competent.
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May 2022 by Tate Smith
If I could leave a zero I would. Incapable of doing the smallest task. You could quite honestly teach a hamster to do a more adequate job than these bozos. Don’t go here unless you want to waste your time with a bunch of deadbeat middle aged sell outs.
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February 2022 by Lebza Leledierh
Never thought that online trading could be so helpful because of so many scammers online until I met Mrs. Kimberly Louis who changed my life and that of my family. I invested $1000 and got $11,670 Within a week. she is an expert and also proven to be trustworthy and reliable. Contact her via:
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November 2021 by Nick Aragon
Simple process to rent a unit!Was in and out with the truck in 15 mins!Not to mention I returned the truck a day late andThey did not charge me!Thanks again!