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February 2024 by Paul Glaser
I dealt with 3 guys here: Devon, Will, and Alfredo. Without exception their customer service was fantastic!
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February 2024 by Brianna Allen
Both guys that worked on 1/9 around noon were great ! They Got me checked in quick and it was a smooth experience. Thank you!
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December 2023 by Paulo Burke
While using the mobile app to get the truck, a vehicle was not assigned to my reservation at the pickup time. I had to wait until the store opening time to get it. It was cold outside and I didn't have a car. It was unpleasant and delayed my move. The guy who opened the store was very nice though.
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December 2023 by David Andrews
Drove 65 miles. Was charged for 151. Manager doesn't know how to type mileage in when checking vehicles. Or does it on purpose and scams u haul and the customers. A smart lawyer would look into this place. And the manager.
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November 2023 by Arielle Grub
Wonderful location and phenomenal customer service! It was a smooth and easy process to rent a Uhaul for a couple of hours! Thank you so much!
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October 2023 by Geiger Wooten
Friendly and helpful staff at this location. The entire rental & return process was quick and easy.
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September 2023 by Nick Sullivan
They have great customer service, and they have whatever I need to rent when I need it. All the employees are so nice, and their trucks and trailers are always. Clean.Don't listen to the people who say "Don't Rent from U-Haul on Colfax". Because the trucks are clean, and run great. They are also very understanding of your needs! They also sell propane tanks, and fill propane tanks as well.When you rent a Truck, Make sure you do a quick walk around for any possible damages. U-Haul sends you a text to make sure any damage has been accounted for, your equipment number matches your rental, the milage matches the paperwork, and the gas gauge is where it says it should be. just make sure all the lights work, the milage is correct, and the Gas Gauge is where it should be.They are open:Monday - 7 am - 7 pmTuesday - 7 am - 7 pmWednesday - 7 am - 7 pmThursday - 7 am - 7 pmFriday - 7 am - 8 pmSaturday - 7 am - 7 pmSunday - 9 am - 5 pmI love this place! 10/10
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September 2023 by Christopher Baum
The clerk delivered me a lecture on not coming in the back door. There was no obvious front door and the back door was completely open. Not a good way to get started with a new customer. Another clerk could not identify my Toyota Sienna on his computer. Toyota Siennas have been produced for 26 years. Possibly it was because he didn't identify it as a "van". I don't know how that could matter. When I turned-in the trailer after hours, there was nothing to prevent someone else from towing it away. Other places I have been have a locked gate opened with a code that in theory thieves could not operate. I would think furnishing a padlock for the trailer that only the renter and U-Haul personnel could open might work. The return instructions said that I was to scan a bar code under a green canopy. There was a bar code but it wasn't under a green canopy. There were also QR codes, possibly I should have screened one of them. When I located the bar code it did work fine. The store said they sent me an email acknowledging the return, but I never got one. A previous reservation was changed and U-Haul said that I was notified by email and text, neither one of which I received. I did get several emails and texts from U-Haul in the same time frame, so the system might just work sporadically.
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July 2023 by Bruce Wayne
Complete shyt showthere. No professionalism, straight ghetto and horrible direction of management. I rent uhauls across Colorado and out of state for moving company. This outlet of a toilet was by far the worst. I ve seen in years, do not go there. Rather, pay a few more to go up the road to a more civil place or better company
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July 2023 by Libby Rivers
THE BEST CUSTOMER SERVICE!!!! Moving is so stressful but the team here has been so kind and friendly. Thank you to them for being so helpful and nice!!!
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July 2023 by Michael Liachowitz
Echoing the general sentiment of other comments, the manager of this location is very difficult to work with. I was charged a cleaning fee because I did not fold the furniture pads upon return, which apparently is required despite no signage/nothing mentioned in the rental contract/no employees telling me when checking out the vehicle. Seems like a blatant cash grab, I would be wary of the way the location handles their business
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July 2023 by Maddy Manning
The worker at this location was very nice and thorough with instructions! Both pick up and drop off were simple and fast! Great location and great service! 10/10
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July 2023 by D C
Reserved a month ahead of time for a mobile pickup. Truck was not prepared as reserved and unavailable to pick up until the store opened, which was after my scheduled movers came. This place caused me a lot of issues, buyer beware.
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May 2023 by Mary G.
The staff here is great - surprised to see the negative comments. Charity was my primary contact when I purchased boxes and moving supplies. She and another female coworker were very helpful when I was trying to decide between different boxes. Charity was always friendly and welcoming, and I really appreciated her and the team at this location.
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May 2023 by Don Johnson
Called twice, first time was on hold for 17 Minutes second time was 21 minutes. Apparently they don't have the skill to work the phone call as a potential customer. Maybe they could teach them that they can answer questions between customers at the counter or whatever they were doing or maybe they don't have the mental capacity to handle their job and should be replaced. Going to a lot further U- Haul location where they know what they are doing. Would definitely not recommend going to this location.
