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January 2024 by Mckalin Burns
It’s always a good experience there, the store manager Kiera is so kind and always so helpful and I somehow always run into her! I wouldn’t want to go to any other VS. This place KNOWS customer service
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January 2024 by Kristi McBrock
i love the girlies here. everyone is so welcoming and always make sure i leave the store happy with products i love <3
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January 2024 by Jo Jo
Today I witnessed an unacceptable interaction where a cashier, and then the store manager, both treated a customer with an inconceivable amount of condescension and disrespect.I do not know who the customer was, but I present for the entire interaction as I waited in line, and the customer was not the aggressor in this scenario. The cashier was the only person SHOUTING in a condescending and aggressive tone. Once the store manager got involved, the customer made it clear she could understand why the return was not accepted, but took issue with the way she was being spoken to. The customer presented herself in a calm and factual manner, but instead of listening and de-escalating the conflict, the store manager was accusatory, placed the blame on the customer, and continued to lecture the customer in a patronizing tone.During this interaction with the store manager, the Cashier began shouting again, in front of the store manager this time, and still the manager continued to take the side of the employee. They showed no empathy towards the customer, and repeatedly tried to ‘win’ the interaction by explaining why the customer was wrong. It was a bizarre escalation.After the interaction concluded with the customer, I approached the store manager in another part of the store and asked for her name, letting her know I was going to escalate what I witnessed. I also did this in a calm manner. She refused to give even her first name, so I said I was going to take her photo to identify her. At this point I didn’t even have my camera out she became completely unglued. Instead of asking me to leave the store, she said she was going to call security. I didn’t try to take a photo in the store, and didn’t say another word. I left the things we were going to try on and excited the store immediately.Once I was outside of the store, the store manager also left the store. This is when I took this photo outside of the store in the public area. When I told her that this was a public space, and it is not illegal to take her photo in the open mall area, she literally chased me down to the far end of the mall. She threatened to take my license plate number so she could file a police report, for taking her picture. She even waited while I went into another store for me to come out. I’d just like to be clear here, that the only threat I made, if you could call it that, was to escalate my concerns to the corporate office. And I was trying to leave the mall while she chased me down.I’ve worked lots of retail jobs, and in almost every circumstance I would defend the retail employee. I know first hand that customers can be absolute AH, but this is not what happened here. The actions of the cashier, and then the store manager, were aggressive and quite frankly baffling to witness. The manner in which things escalated afterwards with chasing me down the mall concourse and threatening to call police were bizarre and unwarranted and proof that they just needed to “win” the interaction at all costs. I feel sorry for you, and I hope you get some counseling or the help you need.
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January 2024 by Katherine Bauer
If you need a fitting, Marissa's your pro, even wearing the requisite measuring tape. Since we no longer have Macy's or Penney's for fittings, VS is it and Marissa has helped me over the last year with my ever-changing 70 year old body. She knows her products well and found a great fit for me.
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November 2023 by Ivan Snow
Incredible deals!! Plus added extras for spending money!
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November 2023 by Mary Raymond
Love the sales and the employees are always so helpful
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October 2023 by Nancy Fischer
Love this place for fragrances and bras! They have amazing lingerie!
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September 2023 by Cindy Wiley
Love the sales and the quality. Plus I had a great associate.
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January 2023 by David DeSantiago
Naughty some fragrance for my daughter. Not bad. She liked it.
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December 2022 by Nikki Farish
I’m not a fan of leaving negative reviews, however, today I was not given the customer service that a customer is warranted. I called to reserve an item for same day pickup (as instructed) however the person on the phone rudely said there are numerous sizes and styles and to just come in and pick it out myself. Customer service skills/better communication needs to be trained more proficiently.Needless to say, I found an adorable pj set on Amazon for much cheaper & the quality was great! Please work with staff on more customer service training.
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October 2022 by Laura M.
Stopped in on a whim this afternoon, Makayla and Rilyee were great! I spent way more than I had planned, these ladies are wonderful at what they do ? Makayla was kind enough to size me, and it feels so much better wearing a bra that fits properly.
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September 2022 by Debbie Ella
I called and asked when a fitting expert would be working. Alondra helped me find the right fit for my new 58 year old me! She was sweet, helpful and understanding. I never felt uncomfortable or judged by this pretty young woman. Thank you, I will be back!
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June 2022 by T!tyla
This is a great place! I go there pretty often I was there 2 weeks ago and buy the latest pink shirt and brass and a pair of pass! Such a great inventory! ❤ and great service! Highly recommend!
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May 2022 by Cas Heart
I came in today and I was immediately approached by an employee. Super friendly but something felt super off. I had headphones in because I was listening to music and just wandering cuz I was waiting for a text response. I could tell the employees thought I was going to steal (probably due to the entire staff being Caucasian and I’m visibly hispanic). I was super uncomfortable and while I was browsing in the more expensive section picking something out I was approached by another employee and was followed a bit. I’ve worked in retail before I know that they think I’m stealing. I ask for help finding a pair of underwear and was asked to immediately check out after getting it. Avoid it. The loveland store is so much better.
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April 2022 by Holly erdman
The place was very hectic but I loved how regardless of that they were so willing to get me into a dressing room fast. Friendly staff and of course cute clothes.