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November 2022 by Lee Lusk
They took good care of me.
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October 2022 by Calvin Robinett
Thanks!! Got it done!!!
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June 2022 by Mohammad Asad
Had the best experience here. Hitch installation was efficient, affordable, and a great bunch of people are working here.
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October 2021 by Heather M.
I came in with a WeatherTek Bump Step on my hitch, which had an anti theft bolt lock on it. Andy came in and helped to remove the bolt when another worker mentioned that I'd have to purchase a whole new lock to get a key that fits, or have it sawed off. He was super helpful, even helped me to pick out the hitch and ball that I'd need and installed it for me. I have literally nobody here in Colorado to help me, so thank God for him. Then, to top it off, Andy asked me if we'd tested my lighting yet and said be right back, and came back and made sure everything was working properly! When you're paying for movers for a certain time and date, it's important that all of this stuff is in order. Thank God I decided to go in early and Andy was there. He's a great asset to your company and definitely deserves a bonus or a raise.
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August 2020 by Sara C
Experience was excellent! Andy was very helpful and was blunt (which I love).
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October 2018 by Jenny S
As we were instructed by U-Haul to find a technician to check out our hitch wiring, I called several U-Haul places to schedule. When several places either did not answer or had no technician available, I discovered on Google Maps, U-Haul Trailer Hitch Super Center of Golden. Since I was close by I just stopped in. I'm ashamed to have forgotten their names, but the two gentlemen working were extremely helpful. One came and inspected our cars wiring AND assembled the ball and joint. I would've picked out the wrong thing if it had been up to me. Excellent customer service, which can be seriously lacking these days. Thanks guys!
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June 2018 by John MacDonald
I hope you the consumer, find this poor review useful. I am a career logistics professional and I give my experience “0 Stars†with U-Haul Trailer Hitch Super Center of Golden 15498 W Colfax Ave, Golden, CO 80401 I completed online-scheduling with over a week's notice for an early-morning trailer hitch installation. With such advance notice, pre-payment, and confirmed receipt it fit my professional schedule. At 4:50 p.m. the evening prior to appointment day I received a personal phone call from the location confirming an erroneous time later (much later) in the day. When I stated a delay wouldn't work, I was offered an entirely different appointment day that exceeded my calendar schedule completely. I understand backlog but I established over a week's appointment notice using their own protocol and pre-paid, and I received a notice of appointment change 14 hours out. And I received it in an underwhelming and unprofessional phone call with blame shifting to other employees with statements such as “someone should have†… Bottom line; if you have a schedule to work with you can't be confident that this service provider is going to keep their end of their business process. I can't vouch for their labor and equipment quality, as my appointment wasn't conducted. The process of a refund then had to be conducted and after being in a phone que with this same location for >10 minutes, the call transferred to a customer service representative who offered to do my refund. Pending that result. You might consider Draw-Tite, The Hitch Corner, or other trailer (RV) locations for your hitch installation needs.
