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January 2024 by Louis Brugger
Rude and unhelpful
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January 2024 by Ted Brown
I think it's a great bank and don't understand the negative reviews.I mean it's the bankYou go in get money or give, and you leaveSome of the Wells Fargo security precautions are over the top and counter productive
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December 2023 by Squishy Sack
Pathetic excuse for a bank. Don't bother making an appointment, they either ignore you in the lobby, or just sit on their phones in their cubicles. Do yourself a favor, switch banks. WF is on the steep decline.
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November 2023 by Theresa Coffee
My husband and I walked into this location, to discuss flood insurance on a property we have. The tellers told us that they did not have mortgage loan officers there, but she could get the manager of the bank. We told her that was perfect, and we would like to speak with him. She went to go get him, and as he was walking out of his office, we heard him saying I don’t handle mortgages. He came out and asked if he could help us, and my husband asked if we could all sit for a minute. His reply was he doesn’t handle mortgages, and he didn’t have time to talk, as he was working the teller station. What manager doesn’t have time to talk to someone, who has an issue? What bank doesn’t have a mortgage loan officer in the office? Could be the end of Wells Fargo for us after 30 years being with them. How sad. October 13, 2023, 2:15 pm
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September 2023 by Raymond Rawlings
I opened an account with Wells Fargo in 2001. They were my main bank for everything. In 2015 I began to get erroneous withdrawals, etc. in amounts in excess of nine thousand dollars. I would spends hours and hours on the phone over the course of months to try to get everything straightened out. It was a nightmare. A few years later Wells Fargo was in trouble and being forced to pay settlements for opening scam accounts in their customers names. I was already tired of all of the headaches I had been through with Wells Fargo so I removed everything and did almost all my banking with USAA since I am a veteran. USAA has virtually no physical banks or buildings anywhere. Today I walked in with a document I needed notarized. I was asked if I had an account with Wells Fargo and then was told that it was a policy that they would not notarize anything for people who didn't have accounts with them. It would have only taken five minutes tops of the notary's time to verify my license, stamp and sign it. Instead they sent me away without even telling me where to go. Well...at least I can tell them where to go.
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September 2023 by Blanca Stella Nunez
This bank is terrible!Customer service suck.Specifically with the Latino community.I willbe closing my accounts.
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August 2023 by Amanda J.
Apple specifically is always rude . Every time I come to do my deposit or get change for our business, I hope I don't get her as a teller. As a whole this branch is awful. The "supervisor " has no idea what customer service is . There are no checks and balances. Some days I need an ID for a deposit, some days I don't . Some days I can use my digital ID and some days I can't . They can't check my transaction history to see who has taken my deposit in the past but I'm supposed to trust them with my money. It's a joke .
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May 2023 by Brooke Robertson
Aby helped resolve my problem today. She was incredibly helpful and professional. Thank you Aby for all you did for me, and my Aunt today!
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February 2023 by kevin neal
It's a bank, people are nice and helpful. Always happy to take the money. Never had an issue.
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October 2022 by Dennis
I had a good experience working with Maria Morales. I love the way she helped me with my business account. Well knowledgeable and fast service. So kind and personable. Christopher Murray was my first point of contact, and he was also welcoming. That reflects exceptionally well on Wells Fargo.
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July 2022 by Living my best life
If you’re looking for terrible customer service, this is the place for you. Two tellers and a manger took their absolute sweet time discussing trips to Mexico, birthdays, what’s on the days agenda, what’s up the rest of the week, destination spots and so on. Not a hello, welcome, we’ll be right with you or a sorry. Stood in their line as the only person to be served and eventually walked out because it was so awkward.
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April 2022 by Alexandra Szabo
Maria is absolutely fabulous. I have had bad experiences with Wells Fargo in the past, but she handled my odd situation with grace and compassion. Thank you so much Maria!
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January 2022 by Dennis 247
I had a good experience working with Maria Morales. I love the way she helped me with my business account. Well knowledgeable and fast service. So kind and personable. Christopher Murray was my first point of contact, and he was also welcoming. That reflects exceptionally well on Wells Fargo.
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January 2022 by Jessica McCloughan
Wells Fargo as a whole has horrible wait times when you call their 1-800 for ANY reason. I have called multiple times to the local branch and rarely get to speak with a local person. They also nickel and dime you with fees on their checking accounts no matter how much money you have with them. If it wasn’t such a nightmare to change banks, I would have cancelled with them LONG ago. I do not recommend dealing with Wells Fargo at all. Also, one time I went through their drive through on a bike with my kids, waited 30 min to even talk to a teller and was told we needed to leave because we were on bikes, all while a person was on a motorcycle in front of us and they had no issues with him.
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December 2021 by Lynn G.
I opened an account at Wells Fargo, Hahns Peak, Loveland, because it was convenient. The employees have always been nice. However, I have only been able to see my account information online once. I was assured last month that it was set up for online access, and, yes, I was able to look at my transactions, but today when I tried their system did not recognize my social security number, user name, password, etc., so I couldn't log in again. This is the last straw. Yes, I can call their number where someone can fix this (which seems impossible to do in person as I tried today) AGAIN, but I'm tired of calling their number. I'm mentioning just the most egregious long term problem, but there have been a number of others. On Monday morning I'm closing my account and be done with them.